Hendrick BMW

First maintenance Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast servic Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast service to change oil and check major systems took 1 hour and 49 minutes - unacceptable waist of my time and inefficiency of dealership, unless somebody complete service and forget about my car 2. Even worse - driving after the service, noticed that air pressure alert is coming on and off. Checked the pressure at Firestone - 31 front left and 33 front right, 33 rear left and 34 rear right. Expected that BMW technicians are competent enough to set up air pressure right and not to waist my time again More

My experience was excellent! Christopher was very professional and a great listener. My grandchildren were treated with such respect. My experience could not have been any bette Christopher was very professional and a great listener. My grandchildren were treated with such respect. My experience could not have been any better. I have already recommended Christopher a d BMW to my friends. If all of your salesman/saleswoman are like Christopher you're blessed. Thanks again, for such a positive experience! More

Great Experience Michael made my purchase experience completely painless. He clearly explained the pros and cons of different vehicles and helped me build the exact v Michael made my purchase experience completely painless. He clearly explained the pros and cons of different vehicles and helped me build the exact vehicle I wanted. Dayne even made the finance experience painless. More

Cody is excellent Cody has been completely helpful, professional, and pleasant at all times. He is an asset to the dealership. I look forward to working with him in t Cody has been completely helpful, professional, and pleasant at all times. He is an asset to the dealership. I look forward to working with him in the future. More

Complete incompetence I bought a used X5 (CPO certified) less than a year ago. The AC cannot cool the vehicle. Took it in and they said the freon was low but no leak. Ch I bought a used X5 (CPO certified) less than a year ago. The AC cannot cool the vehicle. Took it in and they said the freon was low but no leak. Charged me $250 to fill it. Was told that is not under warranty, yet if there is no leak, it was low when they sold it to me as certified... Drove it for a week, still not cooling vehicle. Took it back. They said freon is ok and it's blowing 41 degrees, which is within spec. I told them the air volume is low compared to every other BMW I've had which also includes the loaner they gave me. They say no, it's fine. Picked it up, drove it home (30 minutes) with AC on MAX. Vehicle still not cool. Got out my instant read thermometer, air out front vents is 58, 50, 49, 58 left to right. Where do they get 41? The service rep, Luca, is very argumentative and doesn't listen. They seem to have gone with a lot of young service reps now and the quality of the visit is definitely suffering, miss the days when David Owen was there. More

RECALLS They were professional & friendly. They were knowledgeable about most things on recalls, but a few surprises after I had questions. Used loaner car se They were professional & friendly. They were knowledgeable about most things on recalls, but a few surprises after I had questions. Used loaner car service, but did not feel we should have had to pay $29.95 when it was all recalls. Would be nice to have loaner fee waived for this. More

Came in for a service light on Everyone is really nice and accommodating… The wait time seems a little long even if you have an appointment! And the dealership is very far from me, Everyone is really nice and accommodating… The wait time seems a little long even if you have an appointment! And the dealership is very far from me, but that’s my only negative. More

Service Department is A+ I would highly recommend them, they are Friendly, Fast and Fair! I took my car in which is an older model and they have it running like new. I would highly recommend them, they are Friendly, Fast and Fair! I took my car in which is an older model and they have it running like new. More

Horrible customer service Absolutely no care in the world for the service needs of a BMW owner. Moving from Clearwater Florida where the BMW dealership is top notch to here in Absolutely no care in the world for the service needs of a BMW owner. Moving from Clearwater Florida where the BMW dealership is top notch to here in North Carolina where they don’t have any solutions for your car needs, beimg able to tell a customer who’s car is under warranty there isn’t anything open till mid August when we’re in July. Looking like I’m going to have to make the eight hour driving to Florida to get proper BMW service More

Personnel and service were on point and within the predicted time. Excellent performance, This was my first service visit but the performance mirrored the performance of were on point and within the predicted time. Excellent performance, This was my first service visit but the performance mirrored the performance of the sales personnel when we purchased the X3 More