Hendrick BMW

Brakes. The front brakes where replaced. John Paul Kemp is a pleasure to work with. He did everything required seem effortless. Got my car back time. Great jo The front brakes where replaced. John Paul Kemp is a pleasure to work with. He did everything required seem effortless. Got my car back time. Great job. More

Great sales experience Michael Dugan was our sales person, and he was awesome. He was patient, and listened to our list of wants and needs to help us make our decision. I Michael Dugan was our sales person, and he was awesome. He was patient, and listened to our list of wants and needs to help us make our decision. I would absolutely recommend him and the dealership to all. More

Long Wait Times Every time I have to bring my car in for regular maintenance, the visit takes at least 2x as long. One visit I was told 1.5 hours (which I’m happy to Every time I have to bring my car in for regular maintenance, the visit takes at least 2x as long. One visit I was told 1.5 hours (which I’m happy to wait for), and ended up being 5 hours before I got my car back. Most recently, I had to get my car towed in with a flat tire and didn’t hear from anybody for over 24 hours. When I called to inquire about the status of my car, I was told that there was no ticket open/no employee assigned, and told me I probably called the wrong location. It was nearly 48 hours before I got my car back for a simple flat tire! More

Great Was in and out in a short time everything went smoothed. Got what I wanted salesman know what he was doing got all the paper work done in a profession Was in and out in a short time everything went smoothed. Got what I wanted salesman know what he was doing got all the paper work done in a professional manner. More

North Carolina vehicle inspection, transmission repair Ben is excellent to work with I feel very confident having him as my BMW liaison. He’s very knowledgeable, honest and competent. He gets the job do Ben is excellent to work with I feel very confident having him as my BMW liaison. He’s very knowledgeable, honest and competent. He gets the job done. More

Very Thankful! My wife's car developed an engine problem as she approached her workplace. She called Saad, who we have truly enjoyed working with for the past 10 ye My wife's car developed an engine problem as she approached her workplace. She called Saad, who we have truly enjoyed working with for the past 10 years. Even though they were booked with appointments, they had the car repaired the following day. Thank you to all that made that possible! We can always trust in Saad's knowledge and expertise as our Service Advisor. Everyone there has been very friendly & professional. A top notch operation! More

Good and timely communication from Ben. Service was very good. Communication regarding cost and timeline was reliable. Having everything scheduled and a loaner car made it much easier for m Service was very good. Communication regarding cost and timeline was reliable. Having everything scheduled and a loaner car made it much easier for me. Very good customer service experience. More

Great Tean My Service Advisor Saad is always thorough and a great guy.. He always make sure there are no recalls and my service is up to date My Service Advisor Saad is always thorough and a great guy.. He always make sure there are no recalls and my service is up to date More

Excellent customer service and technical expertise. The whole experience from attaining appointment for service to installation of my Sirrius satellite radio was very professional and impressive. I have The whole experience from attaining appointment for service to installation of my Sirrius satellite radio was very professional and impressive. I have been using the Hendrix automotive services for four years and am always extremely satisfied with my visits More

Another excellent Hendrick experience! I just bought my third BMW from Hendrick BMW, and I worked with Jeff Shinn once again! He is still, by far, the best sales professional I have ever e I just bought my third BMW from Hendrick BMW, and I worked with Jeff Shinn once again! He is still, by far, the best sales professional I have ever encountered, and I highly recommend him, and Hendrick, for all of your BMW needs! Jim C in Finance, was also wonderful, as he took the time to explain my paperwork as well as all available aftermarket products. I had another excellent auto-buying experience, and I will definitely keep coming back to Jeff and Hendrick! More