Hendrick Chevrolet Buick GMC Cadillac Southpoint

Poor Service My car started giving me trouble with "vibration/rattle noise" on the second day after my purchase. I had bring my car for service 3 times and will sc My car started giving me trouble with "vibration/rattle noise" on the second day after my purchase. I had bring my car for service 3 times and will schedule a fourth time later today due to technicians not being able to solve the problem. At some point the technicians manager told me that's how my car was and would always run like that then discovered a piece had to be change and order a part. The sales agent once told me he had run out of ideas how to help me solve my problem! The only one day I enjoyed the visit was the day I bought the car from them (of course everyone was nice then!) More

Stay far away I bought my car at Hendrick and I wish I had known then what I know now. Every time I take my car in for service they push back on actually doing anyt I bought my car at Hendrick and I wish I had known then what I know now. Every time I take my car in for service they push back on actually doing anything I asked. I scheduled an appointment, got a confirmation call, but when I walked in he acted like I didn't schedule and appointment and it was hassle. I asked to have my car looked at as every time i turn it off after driving the keys won't come out of the ignition unless I wiggle the shifter, which is a known issue. Everything seemed like he blew it off. I asked for an alignment, oil change, and to look at the shifter issue. The car was 2 days past the 2 year mark of being bought at that location. He was kind enough to check that I did pre-purchase maintenance when I bought the car. The rushed through it, and when he came and got me said they didn't have time to look at / reproduce the shifter issue (which i can reproduce every single time the car is turned on and off) and also informed me I had a nail in my back passenger side tire. I asked why, since I had purchased the road hazard was this not addressed then. He said to come back another time.... again blowing me off. Why do I need to take time out of my schedule to come back, for a service, I already paid for, on a day I had to take off from work to do this in the first place? The service people are combative and not friendly, dismissive, and cold. I will turn all of my friends and family away from this place. Completely unsatisfied. Copy More

Clinton Yanulavich service manager Firstly, I would like to thank Clinton Yanulavich service manager he made my experience and is the reason I will continue to use Hendrick Chevrolet fo Firstly, I would like to thank Clinton Yanulavich service manager he made my experience and is the reason I will continue to use Hendrick Chevrolet for all of my needs moving forward. Upon arrival he took time out of his day to make sure my car was handled properly. I had some concerns initially, however, Clinton Yanulavich conducted himself in a very professional manner. His conduct led to the acquisition of my complete confidence and trust. Employees of this caliber deserve recognition and praise. Regardless, if I am buying a car or having service performed I will come back to this dealership because of Clinton. Highly recommend for all service needs. More

poor support after I dropped off my truck, I was told they would know more by 1pm that day. I was told the part would be order an here on Monday. On Monday I calle after I dropped off my truck, I was told they would know more by 1pm that day. I was told the part would be order an here on Monday. On Monday I called from 10am - 1pm to get up date on my vehicle.. I found it very frustrating that no one could help me but the person that I stated with. I tried to talk to service manager, but he did not answer the phone. Monday was told part was being installed to find out that the part never came in. While standing in line Monday, before I found out my part had not come in. There were 3 customers in line in front of me, while 3 Hendrick service people sat at the computers and did not try to help anyone standing in line. My direct service contact of Tareia was good, but when she was busy there was no support. When you call in you get option to press '0' for immediate help and no one answered for the whole week while I tried to get answers. For GMC dealerships this was the worst service that I have gotten....I will be purchasing a new vehicle within the next 12 months and I may not look at Hendrick because of the poor support of the service department. I would recommend Tareia as your contact person...no one else. More

Poor Service There were suppose to service my car The only thing they did was change the oil Service the car completely That all I am ask There were suppose to service my car The only thing they did was change the oil Service the car completely That all I am ask More

Great Communication and response Issue 1 - vibration/rattle in front of car. Was not detected by technician on last visit and it continued to get worse. This visit it was quickly iden Issue 1 - vibration/rattle in front of car. Was not detected by technician on last visit and it continued to get worse. This visit it was quickly identified as a loose skirt under the bumper and was fixed properly while we went to the show across the street (a real convenience for customers who prefer not to wait at dealership). Issue 2 - Power Brake Service light came on vehicle. Had to order part which came in within the two days predicted. Tech turned off trouble light so it wouldn't keep popping up until the new part was installed. Completed in two hours instead of the projected half day. We really appreciated the fast repair time. More

Disappointed Not a good one! I started my adventure by noting exactly what I wanted and how much I was going to spend. I was specific that I didn't want to play th Not a good one! I started my adventure by noting exactly what I wanted and how much I was going to spend. I was specific that I didn't want to play the finagling game and yet they proceeded to do so. Guess what? They magically sold the truck to me for what I wanted! Why the games? But, it gets better. I had to return to sign paperwork that wasn't completed at time of purchase. I received my Vehicle Property Tax Notice and suddenly I was Mary Carney. The DMV would not let me pay as I'm not Mary! I bought my truck in early Feb and they are still trying to correct the issue!!! I call and they told me it's corrected and I should receive the corrected version by the end of the week, waiting, waiting, waiting. I call back to inform them the corrected version still says Mary! I call yet again, 'you should have received that last week. Nope! Did I mention when I call I always tell them to call me so I may stay informed. Never happened. Very disappointed and still waiting on my corrected vehicle property tax notice. Today is 30 Mar 2017 and I'm still waiting. To top it off my temporary tag expires April. So, to answer your questions...No I would NOT recommend anyone go through this at your dealership. More

Great buying experience! Gordon did an outstanding job listening to our requirements. He explain the options and features of the Silverrodo. He help us find the right truck im Gordon did an outstanding job listening to our requirements. He explain the options and features of the Silverrodo. He help us find the right truck immediately. The purchasing experience went very smoothly from there. I would highly recommend anyone to this dealership looking for a truck! More

Respectful and friendly My vehicle specialist, Austin Conwell, was knowledgeable of the product. As a single woman, I felt respected and listened to. Every associate that I m My vehicle specialist, Austin Conwell, was knowledgeable of the product. As a single woman, I felt respected and listened to. Every associate that I met was extremely friendly. I felt they genuinely wanted my business. A good experience that I will share with others. More

Best car buying experience ever!! The entire process was very quick and efficient. I could not have asked for a better experience and I'm on my 13th car now. Make sure to ask for Gordo The entire process was very quick and efficient. I could not have asked for a better experience and I'm on my 13th car now. Make sure to ask for Gordon, GM sales consultant, Gevin, Cadillac manager and Abdul F&I manager More