Hendrick Chevrolet Shawnee Mission

I had an excellent experience purchasing my new Chevrolet Traverse, and my sales representative, Marvin, was a major reason why the process was so enjoyable. From the moment I arrived, Marvin was friendly, p Traverse, and my sales representative, Marvin, was a major reason why the process was so enjoyable. From the moment I arrived, Marvin was friendly, professional, and genuinely interested in helping me find the right vehicle for my needs. He took the time to answer all my questions, explain the Traverse’s features, and make sure I felt comfortable with my decision without ever making me feel pressured. The entire process was smooth and straightforward, which made buying a new vehicle much less stressful than I expected. Marvin communicated clearly, listened to what I wanted, and worked hard to make the experience positive. I especially appreciated how knowledgeable and patient he was throughout the purchase. I’m very happy with my new Chevrolet Traverse and even happier with the customer service I received from Marvin. He made the buying experience easy, comfortable, and enjoyable. I would definitely recommend Marvin to anyone looking for a new vehicle and excellent customer service. More

Extremely Disappointing Experience I purchased what I believed was a brand-new vehicle from Hendrick Chevrolet, only to later discover that the vehicle had already undergone significant transmission work believed was a brand-new vehicle from Hendrick Chevrolet, only to later discover that the vehicle had already undergone significant transmission work that was not disclosed to me at the time of purchase. A major transmission repair on a vehicle being represented and sold as brand new is not a minor detail. It is information I absolutely would have wanted to know before making a major financial commitment. What makes this even more frustrating is that I trusted the dealership to be transparent about the vehicle's history and condition. Had I known the vehicle had previously required transmission repairs, I would have seriously reconsidered the purchase. Instead, I drove away believing I was purchasing a new vehicle without a significant repair history, only to encounter additional problems later. For me, this isn't simply about a vehicle having a mechanical problem. It's about transparency and trust. When someone spends a substantial amount of money on a supposedly brand-new vehicle, they deserve to know about significant repairs performed before the sale. I strongly encourage anyone considering purchasing a NEW vehicle from Hendrick Chevrolet to ask specifically whether the vehicle has ever had warranty repairs, transmission work, or other major repairs performed before delivery—and get the answer in writing. My experience has left me extremely disappointed with Hendrick Chevrolet and has seriously damaged my trust in the dealership. More

Great dealership that focuses on transparency. Bradley specifically makes everything simple and as quick as possible. Bradley specifically makes everything simple and as quick as possible. More

I recently purchased a new SUV from Hendrick Chevrolet, and I couldn't be more satisfied with the entire experience. From the moment I walked onto the lot, everything felt transparent and stress-free—somet and I couldn't be more satisfied with the entire experience. From the moment I walked onto the lot, everything felt transparent and stress-free—something that's rare in car shopping these days. What stood out most was the straightforward, clear pricing. No hidden fees, no confusing add-ons, and no back-and-forth haggling that leaves you wondering what you're actually paying for. The price listed on the window was exactly what I paid, including taxes, title, and all the standard fees. They even provided a detailed breakdown right upfront, so I knew precisely what every line item meant. It made the decision easy and eliminated any anxiety about getting a fair deal. In a world where dealers often play games with numbers, Hendrick Chevrolet's honest approach was refreshing and built instant trust. Equally impressive was the service from the sales team, particularly Larry. Larry was incredibly friendly, knowledgeable, and patient from start to finish. He greeted me with a warm smile and took the time to understand exactly what I was looking for without any pressure. Unlike some salespeople who push whatever's on the lot, Larry listened carefully, answered all my questions honestly, and even suggested a couple of options I hadn't considered that ended up being perfect fits. He walked me through the features of the vehicle step by step, demonstrated everything clearly, and never once made me feel rushed. His genuine enthusiasm for helping customers find the right car shone through, and his positive attitude made the whole process enjoyable. The paperwork was handled efficiently, and I drove off the lot the same day feeling confident in my purchase. If you're tired of the typical car-buying headache, I highly recommend Hendrick Chevrolet and specifically asking for Larry. He made me feel like a valued customer rather than just another sale. Five stars all the way—I'll definitely be back for my next vehicle! More

Made my deal entirely over phone and text messaging. Showed up signed paperwork and left. Best experience ever! Showed up signed paperwork and left. Best experience ever! More

Porter/"tech" abused my car. Damaged braking system.. is it common practice to drive them like they're stolen when they get it out of your sight? Damaged braking system.. is it common practice to drive them like they're stolen when they get it out of your sight? More

Every time I visit the dealership I’m always greeted by the friendly staff and receive outstanding service. It’s clean, they are knowledge and they get the work done quick. I would highly recommend this de the friendly staff and receive outstanding service. It’s clean, they are knowledge and they get the work done quick. I would highly recommend this dealership for all your service needs. I’ve used them for as simple as an oil change to a new transmission and I’ve never been disappointed. More

---- Hendricks Chevrolet "Collision Center"-- Has to be the worst people I've ever had to deal with ,,,3 months now No updates , No return of phone calls, You can never talk to Chelsea The estimator Ther the worst people I've ever had to deal with ,,,3 months now No updates , No return of phone calls, You can never talk to Chelsea The estimator There's always a reason why she can't answer the phone. gives excuse After excuse after excuse. Even after I've researched and find the parts.No courtesy calls no updates. No nothing ......I am DONE .. More