Hendrick Chevrolet

above and beyond the call of duty! Ol' Doc Wes reviewed Hendrick Chevrolet - Hoover — 5 star August 11 at 9:13am · . When has anyone ever walked into a car deale Ol' Doc Wes reviewed Hendrick Chevrolet - Hoover — 5 star August 11 at 9:13am · . When has anyone ever walked into a car dealership and actually wanted to knowing what awaited them in trying to 'make a deal'....one may think this is a paid commercial....it's ain't....that's right, I'm southern and a physician to boot....was driving a broken 2010 Silverado on Sunday evening, July 12, 2015, after visiting friends in TN. I had just made a 6 hour drive from Bathe Springs, thru Florence...Muscle Shoals...Cullman....Decator...down I-65 to Hendrick's of Hoover...all at 40 mph and 3,000 rpm to keep the engine from over-revving while the wife was on the smart phone trying to find someone open for a truck repair or trade with high gear gone....watching the rear-view on the interstate while barely maintaining minimum speed on the interstate trying to keep from getting run over...at 5p.m. on SUNDAY EVENING just before closing I walked in and said, "I need a truck." Some physicians may be rich, this one isn't....but that is the reason my wife and I both had to be home for 7 a.m. the next morning to return to work in a small town...Eufaula, AL. I was introduced to a client advisor, Darryl Fuhrman who undoubtedly has to be one of the kindest men I have ever met....(please don't change Darryl) and when I couldn't afford a new one he involved two other men...Jody Marsxen(sales manager) and Chris Bell(financial manager) and needless to say we had a ride home to Eufaula and to work the next morning. While I am sure lots of folks have bought trucks I bet none have in the fashion these men did the job! While trying to access bank records and couldn't, talking to my banker, multiple inquiries and resources...it looked hopeless and I even had patients from Eufaula offering a a 'ride' home as they were passing through! Quitting time came and went...Chris put his wife and family on hold for a dinner date...Darryl worked tirelessly into what stretched into darkness...and Jody stayed close to assist. At 9:30 p.m. they are were trying to let me detail the buy before I left for home after transferring luggage from a weeklong trip and a broken transmission....I said no....I just want to be on the road and in my bed so they gave me an "IOU" if and when I make it back to Hoover....so thoughtful! We made it to bed in Eufaula at two a.m. after unpacking and to work on time the next day!....it's not that the trip was successful but that there are people that still care and didn't leave their post until someone they didn't know was well cared for! ....if the NASCAR driver Hendrick really does have ownership in this business, or whoever in Hoover,AL or elsewhere...take note...the above named individuals need recognition in such an HONORABLE way....they are a TRUE ASSET and when Wanda's vehicle need's replacing, I want to break down in Hoover a the Hendrick Dealership! Thanks guys for treating her and I so well! More

Second to none Mr Alexander was great!, showed great patience and paid great attention to detail.. Made me feel as if I was a person and not a number. Mr Alexander was great!, showed great patience and paid great attention to detail.. Made me feel as if I was a person and not a number. More

New Volt My Volt was nearing the end of the lease. I took it in to the dealership for recall work. I asked Darryl Fuhrman when the 2016 Volts would be arrivi My Volt was nearing the end of the lease. I took it in to the dealership for recall work. I asked Darryl Fuhrman when the 2016 Volts would be arriving and he told me 4th quarter and asked me if I would be interested in a 2015. since there was going to be at least a 3 month gap between when my lease was up and the 2016s would be available I told him I would be interested if the price was right. A while later I drove home in a 2015 Volt. Darryl worked very hard to make it happen. More

Fantastic Went in just to look and browse. Darryl talked us in to coming inside because it was so hot. Had water for us before we got to his desk. Told me to de Went in just to look and browse. Darryl talked us in to coming inside because it was so hot. Had water for us before we got to his desk. Told me to describe exactly what I was looking for. After a couple of minutes he had a truck that met all of my requirements & then some. Could not ask for a better day. I told my family that's the most expensive bottle of water we had ever bought. More

Great Sales Rep Great customer service and got me in the car I needed. Thanks for the great job. Also followed up to make sure I was still happy with my purchase. Bes Great customer service and got me in the car I needed. Thanks for the great job. Also followed up to make sure I was still happy with my purchase. Best service ever. More

Friendly but VERY SLOW!! We stopped at Hendrix to see a used car parked near the street. All the people were very friendly, but they were also VERY slow. It took a long time We stopped at Hendrix to see a used car parked near the street. All the people were very friendly, but they were also VERY slow. It took a long time for the salesman to find the price of the car. We waited on them to find the key so we could do a test drive. We made up our minds quickly, but that was the only thing that was fast. We waited on the car to be detailed; we waited on the finance guy (which we thought would be the fast part since we were making a cash purchase). We signed form after form after form after form!! Then we waited on them to bring the car around so we could leave. It really shouldn't take all day to buy a car especially since there's no finance paperwork to do. We like the car, but we most likely won't do business here again. More

Lies! Found a truck online, so I put in my information and they called me to set up an appointment. I set it up, two hours before I was supposed to be there Found a truck online, so I put in my information and they called me to set up an appointment. I set it up, two hours before I was supposed to be there I noticed the truck had been removed from the online inventory, so I called to confirm it was still available, spoke to the sales manager, he readily confirmed it's availability and looked forward to seeing me. I arrived only to learn they had wholesaled the vehicle. He lied to get me to the lot and attempt to sell me something more costly! Wasted four hours of my time, and a half tank of gas. More

price changing after a number of sales calls and a price the sales manager said YES (Jeremy) to and even terms of a meeting that worked with my schedule I knew we ha after a number of sales calls and a price the sales manager said YES (Jeremy) to and even terms of a meeting that worked with my schedule I knew we had a deal. BUT in just a short time came "the call". You know its the call that they cant sell this car for that price and need more money. Buyer beware this is not a very good business practice and am very disappointed that this dealership falls into this category. More

Impressed with Service Department I did not purchase my vehicle from Hendrick, but it is the closest Chevy dealership to me. Therefore, I decided to use them for my service and mainte I did not purchase my vehicle from Hendrick, but it is the closest Chevy dealership to me. Therefore, I decided to use them for my service and maintenance. I usually can tell by a service department if I want to do future business with a dealership (i.e. purchase another vehicle). I will certainly continue to use this dealership for all my vehicle needs. Their Service Department was friendly and efficient. I could not have asked for a better experience. More

Very Slow Service I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me if I was going to wait and I asked him about how long it would take. He told me that it would take long and they would have me out of there in no time. Well, after two and a half hours, I went out and asked how much longer it would be and I was told they were in the middle of it and it would be ready in about 10 minutes. After 45 minutes, I went back out and asked again and this time I was told that it would be much longer. Well, at about the three hour and twenty minute mark I was told my car was ready. I understand that some things take longer to fix once you get into it but be realistic in your time estimates. Rather than sitting for almost four hours, I could have had someone from work come to pick me up, at least I would've gotten some work done. Now, what work they did do was done properly... I guess that's a good thing. More