Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

After a $4000 repair bill check engine light is on. Take it back 3 before it’s fixed. I feel like I was taken advantage of.

I have taken my Chrysler 200 in for service a number of times and have rarely felt good about it afterward. Most recently, I needed a diagnosis for a chassis vibration and a new key fob. Terry, my service advisor did not offer updates (via text) unless I asked for them. Communication was horrible. I dropped off the car at 8am and didn't get a diagnosis until late afternoon. Then I had to ask for the cost to fix. Was never quoted a price on the key fob, which wound up being almost $250. Never again. All told, for a diagnostic and new key (opted not to have repairs done right away) the cost was $373. Seems like a lot for what I was given. But again, the horrible communication is my chief beef.

Paul was great to work with. He had everything ready for when I arrived. I got the exact vehicle I was looking for at the price point I wanted to be at. Can't say enough good things about my experience.

Miguel did a great job, friendly and honest. I enjoyed working with him. This was the easiest purchase at this location to date. Well done

Miguel was a pleasure to work with. Start to finish, very smooth process. Will certainly be back. Thank you for your help today. Much appreciated

Excellent customer service. Salesman very friendly (my brother now), with knowledge about the product. Clear explanation about the process. Felt my business welcome. Absolute communication.

Went in to buy a van for my business . Got the loan in Chrysler capital. I was told it was going to be in business name only and not on my personal credit. They told me the messed the paper work up and would not fix it unless I ran my credit again. That was after I finally got some one to call me . Second time they have done this to me. I would never buy a car from them again.

Helped us find car we wanted and went above and beyond too make sure everything was right and taken car of from start to finish!!

We were so lucky to meet Paul Boyd for our new car buying/lease process. He listened to our needs and we ended purchasing two new Hendrick Chrysler Dodge and Jeep vehicles! Paul has earned life long customers!

My wife and I have purchased our last 3 vehicles from Jeff Stark. Our most recent purchase was in August 2020 and we couldn’t be more happy. Jeff has made every experience at Hendrick CDJR in Concord hassle and stress free. He goes above and beyond every time without pressuring for a sale. We have had many negative experiences in car shopping and refuse other dealers in our area because of typical “car salesmen” attitudes. Jeff has really made car buying enjoyable these past couple years! We know who we will call when we are ready for another vehicle. THANK YOU!