Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

I purchased a used Chevy Tahoe here in December 2020 for over $35,000. In March I turned on the air conditioner for the first time, it didn’t work at all. I called the dealership expecting that they would apologize and fix it quickly. Instead I’ve been treated with complete disrespect and apathy. Spent hours at the dealership on two occasions speaking with managers plus many phone calls. After two months I’m paying almost $1000 to have the problem fixed by another mechanic. I believe this business has a major lack of integrity and its customer service needs serious improvement. I will not be doing business with any Hendrick-affiliated group in the future.

Paul was able to seal the deal on the perfect vehicle before I left for college. Beyond happy with my experience! We will absolutely be coming back here for any new car needs.

Purchasing a car from Paul was an easy process. He took care of everything, while working around our schedule and even hand delivered the car. We love our new Kia Soul!

I bought a CPO 2019 Ram 2500 Diesel with 39K on the odometer form this stealership in good faith. Only to have the fuel filter light come on after I put about 1,500 mile on it. How can this be, if the truck went through the BIG CPO inspection that you pay for in the CPO price?? The service rep even said it should be done and would take care of it if I was able to swing by in the next week, or two. That all was until I said that’s a little hard to do, because I live in PA. I offered to take it to my local dealer and they could bill them, or even to send me the filters and I would do it. Nope, so I bought my own filters and did the service myself!! Then shortly later I notice the two areas they had painted are starting to show signs of the clear coat coming off!!! I called, emailed and get a lousy response and was told that’s not their problem and that’s work I want done above and beyond what they did. I said I just want the poor workmanship fixed! They gave the line if we don’t have a record of the work done, but they would give $200 towards the repair, which costs $1,500 to have fixed, per the two estimates I sent them. I would never give this dealership a dime, or a minute of my time, especially being out of state. If anyone wants to see the proof, I’ll forward my text and emails... just let me know!!

Love you all Hendricks survive team Randy and Mike are the best ever friendly courteous these guys go above and beyond to assist thank u

I had a small issue with my 2020 Charger. The psi in my tires would not return to 32 psi after some cold spells. Richmond helped me out by adding a little air/nitrogen and I was good to go. It was late in the day, so I know everyone is tired. He was very nice. I appreciate the extra effort

After a $4000 repair bill check engine light is on. Take it back 3 before it’s fixed. I feel like I was taken advantage of.

I have taken my Chrysler 200 in for service a number of times and have rarely felt good about it afterward. Most recently, I needed a diagnosis for a chassis vibration and a new key fob. Terry, my service advisor did not offer updates (via text) unless I asked for them. Communication was horrible. I dropped off the car at 8am and didn't get a diagnosis until late afternoon. Then I had to ask for the cost to fix. Was never quoted a price on the key fob, which wound up being almost $250. Never again. All told, for a diagnostic and new key (opted not to have repairs done right away) the cost was $373. Seems like a lot for what I was given. But again, the horrible communication is my chief beef.

Paul was great to work with. He had everything ready for when I arrived. I got the exact vehicle I was looking for at the price point I wanted to be at. Can't say enough good things about my experience.

Miguel did a great job, friendly and honest. I enjoyed working with him. This was the easiest purchase at this location to date. Well done