Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Great service and helpful technical advise! Had two recalls fixed and a leak in the radiator that was well explained and repaired. Both advisor and mechanic were very friendly and helpful in making any decisions.

The recall on my vehicle was complete and great service. Frank did a great job informing me when I vehicle will be finished. Once again great service!!

The sales team knew the vehicle inside and out. They were helpful, friendly, and kind. They took the time to explain every single feature. They were extremely fair on the trade in and pricing of the vehicle. The finance team was also awesome to work with. i would not hesitate to recommend Hendrick Jeep to anyone.

My experience with Hendrick was great. The service was professional, courteous and in a timely manner. I would recommend them to family and friends. Look forward to the future dealing with them.

Great service; friendly staff; in and out in great time......less than 2 hours without scheduled appointment; will continue to come back for all maintenance and service

Courteous asks if they can help in anyway while your there . Sometimes the wait to get your service done is longer than I’d like

I went in for a oil change rotation and inspection . Met by service writer name Frank nice guy helpful and knowledgeable also let me know I had a recall and told I could get it done today .Once done offered me a ride to work and return pick up if I needed it clean fast and friendly and not a bad deal price wise either thanks see ya in another 5k

Went in with an issue with my old car ('12 Dodge Avenger) spoke first with Greg Walczak and he said I had a few recalls and would set me up with a rental for the day so they could begin the repairs and take a look at my issue. I said I wanted nothing more than to fix the problem and have my car back. About 3 hours later he called saying they had run the diagnostics and the problem was extremely bad. He said to take my time and head up there so we could decide where to go. When I arrived my mind was set that I needed a car by the end of the day. Greg asked me to hold while he found someone to help. He introduced me to Jeff Stark. Jeff took time asking what I was looking for, and even though I had no idea, he was able to have some ideas. After a quick credit check (to see what I could possibly afford) and picking some colors and options Jeff took me on a test drive. I fell in love with the Jeep he had picked out for me. Once we sat back down we talked numbers, and with everything said and done he then introduced me to Ramone who made the financing part simple, easy, and quick while Jeff took care of transferring the plates from the old to the new vehicle. Once finished and a handshake later, I headed out to say thank you to Jeff and drive away in my new Jeep. But Jeff took extra time and sat with me in the car before I left and helped me understand different things about it. From the sound system, to the back-up camera, to other features on the vehicle. He went above and beyond and I cannot thank him, Greg, Ramone, and the manager David for what they were able to do for me.

What can I say but disappointment is the name of the game. If you go thru a hard time then the lenders will NEVER let you forget it even when you’ve worked so hard to rebuild your name over a period of 6 YEARS. People are just a number. Simple as that. You want to feel like a winner. Want to be treated with respect. Want to get the car/truck of your dreams but you’ll end up settling or getting nothing at all if you’re not a high enough number. Never felt so much like a loser. Like I’m not now nor ever will be good enough for “the banks.” I’m really mad at myself for feeling like the dealership could live up to my expectations as the radio commercials had me believe but they’re just like the banks, when you aren’t good enough they shoo you out the door. You can almost feel it hit you in the xxx as you leave once again in defeat. At least my parents had a good experience there.

Told them what I wanted, quickly found vehicle matching description. No pressure on the the financing stage, quick and efficient also. Even provided lunch. Salesman explained the different buttons on the touch screen, paired up our phones for us. I hate buying a vehicle, but this was a pleasant experience.