Hendrick Chrysler Dodge Jeep RAM Wilmington

Overall, this dealership is better than others that we have dealt with in the past. The Sales department was great at helping us find a vehicle that fit our needs and did not try to pressure us in any way have dealt with in the past. The Sales department was great at helping us find a vehicle that fit our needs and did not try to pressure us in any way. However, there were a few communication issues among the different departments, especially Parts and Service. We have been handled by two different Service Coordinators over the last 10 years; the 1st one was great, but the second (over the last 3 months) was not very good at following up and working/communicating with us. More

Best part of the purchasing process is the willingness of sales staff and finance staff to answer all your questions. The cons of the purchase process are: 1) pressure to purchase the vehicle "now" rather t sales staff and finance staff to answer all your questions. The cons of the purchase process are: 1) pressure to purchase the vehicle "now" rather than allowing the customer to think about the possible purchase overnight. And, 2) purchaser's difficulty in determining "bottom price" of the vehicle. More

Salesman listened and collaborated in identifying options then advocated for a fair deal. Dealer Team was great to work with. then advocated for a fair deal. Dealer Team was great to work with. More

They went over the top for service that was probably a factory problem Vincent was a great service advisor factory problem Vincent was a great service advisor More

They went out of their way to make sure that the used car I was buying was up to par and well cleaned. I was buying was up to par and well cleaned. More

I had the pleasure of working with Rafael Labrador for my Jeep service appointment, and I couldn’t be more satisfied. Rafael was professional, approachable, and took the time to clearly explain everything ab Jeep service appointment, and I couldn’t be more satisfied. Rafael was professional, approachable, and took the time to clearly explain everything about the service process. He made sure I understood what was needed and answered all of my questions thoroughly. His friendly attitude and attention to detail gave me confidence that my vehicle was in great hands. Overall, Rafael provided excellent customer service, and I would highly recommend him to anyone needing service assistance. More

I’m was onlygoing in for an oil change and a tire rotation, but everything went very smooth. I also was having a problem with my CarPlay, which another technician came out and helped with. rotation, but everything went very smooth. I also was having a problem with my CarPlay, which another technician came out and helped with. More

Jordan was absolutely the best and made the entire car buying experience a delight! We recommend him for your car buying in Wilmington, NC!! buying experience a delight! We recommend him for your car buying in Wilmington, NC!! More

I was totally impressed with Jordan his knowledge, his faithfulness I highly recommend him for a promotion and a salary percentage increase. He did an awesome job with our car buying experience! faithfulness I highly recommend him for a promotion and a salary percentage increase. He did an awesome job with our car buying experience! More

My salesman Cort and Service Advisor Aaron were excellent! Went above and beyond either their help. Warranty and finance are xx in my eyes. excellent! Went above and beyond either their help. Warranty and finance are xx in my eyes. More