Hendrick Honda Hickory

Quick and reliable service and got a same day appointment. Everyone was prompt, wonderful, and friendly! appointment. Everyone was prompt, wonderful, and friendly! More

I'm driving now so can't write too much. Just want to hit stars Just want to hit stars More

Service is based on manufacturer suggested time lines, not thorough inspection of the car components. This is very frustrating as repairs are sold as critical when no one has actually visually inspected t not thorough inspection of the car components. This is very frustrating as repairs are sold as critical when no one has actually visually inspected the part. Service is also slow. We were on site for two hours for a scheduled oil change that shouldn't have exceeded 45 minutes at most. Staff is friendly. But that doesn't mean a whole lot when you're having to wait and feel that you're not getting honest information. More

Aaron is a excellent person. He is very honest and helpful. Good price on car! He is very honest and helpful. Good price on car! More

The Service Advisor I work with is Zac Keener and he is great. Zac takes the time to explain the service process, my vehicle needs, offers options, listens to concerns and makes sure I leave happy with my great. Zac takes the time to explain the service process, my vehicle needs, offers options, listens to concerns and makes sure I leave happy with my service. More

This was a great experience. I was welcomed by and cared for by Noah Haney. He explained what was need for the inspection and called me promptly when the work was completed. I was welcomed by and cared for by Noah Haney. He explained what was need for the inspection and called me promptly when the work was completed. More

After hitting a deer a day before leaving town for Christmas, I was in need of services to assess my car while not cancelling our travel plans. Shawn was amazing at taking care of all communication wi Christmas, I was in need of services to assess my car while not cancelling our travel plans. Shawn was amazing at taking care of all communication with adjustor and myself during the process. We did not have to cancel our travel plans. My car was a total loss. I returned to the dealership after Christmas to empty my 2013 Pilot, unsure if I was driving home in a rental or a new car. I had already called the dealership before arriving and told the salesman, Art about my unexpected need for a new vehicle. I gave him my budget and asked if there was any way he could get me in a new or barely used basic 2025 Honda Pilot. After searching online at car prices, I was very concerned about being able to afford a roomy SUV. Not only did he get me in a 2025 Honda Pilot, he got me in a Certified Pre-owned Touring that had less than 6k miles and kept me under my magic number. I did add basic warranty with GAP coverage that put me $3 over my limit. My used car looks and smells new! I am beyond pleased with my purchase and my experience with this dealership. Here’s to another 12 years as Honda Pilot owner and customer of Hendrick Honda Hickory. More

Super friendly and very easy to work with. The service department is great at explaining everything that they will be doing. The service department is great at explaining everything that they will be doing. More

The dealership was very clean and organized. Every employee that passed me spoke or said hello. Bailey Lupo met me on the lot and showed me some vehicles. I eventually settled on a Passport Trai Every employee that passed me spoke or said hello. Bailey Lupo met me on the lot and showed me some vehicles. I eventually settled on a Passport Trailsport Elite in Green with brown interior. They did not have one but ordered it for me. When it arrived the process went very well. I felt like the trade value and vehicle price were good too. I went out the day I visited this dealership to buy another brand, but it did not go well. I felt like family at the Hendrick dealership. More

The service advisor provided Efficient and friendly service! I was advised of work that needed to be done but not pushed into getting done right now! service! I was advised of work that needed to be done but not pushed into getting done right now! More