Hendrick Honda Hickory

After hitting a deer a day before leaving town for Christmas, I was in need of services to assess my car while not cancelling our travel plans. Shawn was amazing at taking care of all communication wi Christmas, I was in need of services to assess my car while not cancelling our travel plans. Shawn was amazing at taking care of all communication with adjustor and myself during the process. We did not have to cancel our travel plans. My car was a total loss. I returned to the dealership after Christmas to empty my 2013 Pilot, unsure if I was driving home in a rental or a new car. I had already called the dealership before arriving and told the salesman, Art about my unexpected need for a new vehicle. I gave him my budget and asked if there was any way he could get me in a new or barely used basic 2025 Honda Pilot. After searching online at car prices, I was very concerned about being able to afford a roomy SUV. Not only did he get me in a 2025 Honda Pilot, he got me in a Certified Pre-owned Touring that had less than 6k miles and kept me under my magic number. I did add basic warranty with GAP coverage that put me $3 over my limit. My used car looks and smells new! I am beyond pleased with my purchase and my experience with this dealership. Here’s to another 12 years as Honda Pilot owner and customer of Hendrick Honda Hickory. More

Super friendly and very easy to work with. The service department is great at explaining everything that they will be doing. The service department is great at explaining everything that they will be doing. More

The dealership was very clean and organized. Every employee that passed me spoke or said hello. Bailey Lupo met me on the lot and showed me some vehicles. I eventually settled on a Passport Trai Every employee that passed me spoke or said hello. Bailey Lupo met me on the lot and showed me some vehicles. I eventually settled on a Passport Trailsport Elite in Green with brown interior. They did not have one but ordered it for me. When it arrived the process went very well. I felt like the trade value and vehicle price were good too. I went out the day I visited this dealership to buy another brand, but it did not go well. I felt like family at the Hendrick dealership. More

The service advisor provided Efficient and friendly service! I was advised of work that needed to be done but not pushed into getting done right now! service! I was advised of work that needed to be done but not pushed into getting done right now! More

People are kind and do great work. they are fast and mechanic do excellent work. they are fast and mechanic do excellent work. More

Everyone there is so nice and helpful. My tech, Jose was great . I highly recommend this dealership My tech, Jose was great . I highly recommend this dealership More

Hendricks Honda did a great job and a great dealer ship. They do excellent work They do excellent work More

Great experience with the service department. The work was performed quickly and efficiently. I was updated on the status during the service. Will use this dealer again. The work was performed quickly and efficiently. I was updated on the status during the service. Will use this dealer again. More

My experience was great, I was updated on the status of my vehicle and items needed. my vehicle and items needed. More

D.watson is the best service Rep . The reason I kept going back, for service or to buy going back, for service or to buy More