Hendrick Honda Hickory

I would definitely NOT recommend Honda Cars of Hickory to anyone who wishes to be treated with respect and honesty. Recently after purchasing a new 2008 Honda "Pilot" a few days had passed and I happen to no anyone who wishes to be treated with respect and honesty. Recently after purchasing a new 2008 Honda "Pilot" a few days had passed and I happen to notice some scratch marks on the black plastic wind deflector underneath the front bumper. I immediately called my salesman who had told me the day I purchased the vehicle if I noticed any defects i.e. scratches, dents, discolorations they (the dealership) would take care of it. After the Service Manager inspected the scratches I was told they (the dealership) would see if they could get the damaged part replaced under the warranty and that I would be contacted on Monday following the inspection on the previous Saturday. I was NOT contacted at all and after repeated calls to the dealership when I did finally get to talk to my salesman I was for all intents and purposes made out to be a lier. They told me there was NO way they could have missed the damaged part and that I had run over something and wore the scratches into the black plastic "wind deflector." This dealership doesn't know the meaning of service after the sale or repeat customers. More

When we try to compare the price with other dealer, he uses "Liars" to other dealer from where we get the quote. Get in to argument with us hearing other dealer name and at one point instead of telling us uses "Liars" to other dealer from where we get the quote. Get in to argument with us hearing other dealer name and at one point instead of telling us that he can do business in that price, he open the door and show us the door out. I have never seen a bad customer service like this from any car dealership. I myself is in customer service and i know what a customer service is. Customer always has a right to ask for a price and dealer has a right to say no to that, but talking in rude language and showing the door out!!!!. IT IS BETTER TO BUY A CAR ELSE WHERE THEN HERE IF YOU ARE REALLY LOOKING FOR A CUSTOMER SERVICE. I did bot buy the car from there and will never go again. I am asian indian and when I left the dealership i felt like being discriminated. More