Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Honda Woodbridge
Woodbridge, VA
1,279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,279 Reviews of Hendrick Honda Woodbridge
April 19, 2019
All Around Tops Have a 2019 Ridgeline. I have purchased accessories and have had service here. Friendly, professional, efficient and prompt. The dealership is a littl Have a 2019 Ridgeline. I have purchased accessories and have had service here. Friendly, professional, efficient and prompt. The dealership is a little bit of a trafficky drive for me but it is my go to. More
by 1stHonda
Employees Worked With
Joe DeGuzman, Kiara Baires
April 17, 2019
THEIVES AND LIARS . Can not give lower than one star but that is what they deserve. I took my vehicle in because it needed a recall. The service advisor told me they wo . Can not give lower than one star but that is what they deserve. I took my vehicle in because it needed a recall. The service advisor told me they would do the recall, a complementary multi-point inspection and a car wash. I was adamant that I did not want them going through my belongings and even set the wheel lock out so they wouldn't need to search for it. The service advisor said they never go through a customer's things and they have a master key wheel lock set they use. My husband told the service advisor we would like the car back by noon. My husband said he received a call that morning asking if they could appraise our car. He said no and by 3:31 PM we still had no update on the repairs. My husband called and they said it was ready. My husband gave me the receipt and it stated Customer declined multipoint inspection No multipoint inspection was performed per customer's request. This is a complete and untrue statement as I had agreed to the inspection. It is a falsification of their documents . They have done this the last two times I have taken my car to their service department. The more disturbing fact was they went through my glove compartments. I am guessing their mechanic was looking for drugs because I had a piece of aluminium foil which they tore open and left laying in the floorboard. I had other things belonging to my twin sister (who passed away) which they threw on the floor like trash. I reported all this the next day and the service director called a day later. He basically said if I have had problems with their dealership on multiple occasions why don't I just take my car elsewhere? Don't worry, if I even keep this car it will be going somewhere else. The sales department tries to keep you coming to their service department by saying free inspections for life. Don't waste your time and piece of mind on these people. BUY AND SERVICE ELSEWHERE!!! YOU WILL BE HAPPY YOU DID!!! More
by Courtizaughn5
Employees Worked With
Sam Maddalena, Amy Owens, Mark Schlenker
January 12, 2019
Trick to trap and bait Even after having 820+ credit score for both my husband and I and financing only a 3rd of the price of new car the rate they gave was 5.14% for 2 year Even after having 820+ credit score for both my husband and I and financing only a 3rd of the price of new car the rate they gave was 5.14% for 2 years. We did not need financing, the finance was forced as a part of getting a "deal" (same price as other dealers were already offering) and so was the minimum amount of the loan. The only reason we went there was they had the color and trim we were interested. Finance department tries all kind of gimmicks and worst they send us a notice of "adverse credit". Called them was told it was a mistake, e-mailed to follow-up.. Nothing... I have a feeling these guys mess us something and then give u a high rate of interest. A friend of mine even was threatened by the finance department after 10 days to return the car. Dont take the car from here if they force you to finance. Not worth the hassle. More
by herndon
Employees Worked With
Chinaka Achuko
December 29, 2018
Great Customer Service Great service as always - Luv this dealership! Every visit, whether service, or buying and financing another new car, has always been pleasant and fas Great service as always - Luv this dealership! Every visit, whether service, or buying and financing another new car, has always been pleasant and fast. Lastly shout out to Lillian Hamilton in Service - provided awesome service. More
by TeresaHondaSurvey
Employees Worked With
Lillian Hamilton , Bobby Wildberger, Chinaka Achuko, Bradley Elkins
December 22, 2018
Best Experience and Customer Service at Hendrick Honda Thank you Ron Bowie, Bryant Ball, and the entire parts staff/ department for excellent customer service and professionalism. This dealership is a grea Thank you Ron Bowie, Bryant Ball, and the entire parts staff/ department for excellent customer service and professionalism. This dealership is a great facility and is operated by an amazing group of management. I will be sending my family and friends for service and vehicles sales as well. More
by Dawif Solomon
Employees Worked With
Sean Allen, Bryant Ball, Ronald Bowie
December 20, 2018
Love my new CR-V. The staff is courteous and knowledgable about their cars. The finance department is top notch! They worked with me to get a good rate with less down. The staff is courteous and knowledgable about their cars. The finance department is top notch! They worked with me to get a good rate with less down. More
by Happy Grandma
Employees Worked With
Nicholas Wright, Amine Kadmiri
December 15, 2018
TONS OF LIES!!!!!! I bought a car from them, signed the paperwork and all and then it was sold again to someone else before they delivered it to me. Beyond that, it’s be I bought a car from them, signed the paperwork and all and then it was sold again to someone else before they delivered it to me. Beyond that, it’s been a week and they always say they’ll call back but they never do. I’ve been told 3 times I would get a call back and I usually have to be the one to reach out to get someone. I’ve spoken to two different managers and nothing has been resolved. I’m just going to deal with corporate. More
by Tuness11
Employees Worked With
Ethan, Terrance Brown
December 09, 2018
Unable to communicate properly Bradly was unable to communicate properly and provide a loaner car. I reserved a loaner before I came in but he made a communication error so he did n Bradly was unable to communicate properly and provide a loaner car. I reserved a loaner before I came in but he made a communication error so he did not give me the loaner. When I approached him about this at the end of transaction he acted unsympathetic and as if it does not matter. It made me feel my time is not valuable and my concerns don’t mean anything. Update: I got a tire repaired during this service but the dealership made a mess in the back of my car. I threw my kids car seats upside down and shuffled my kids diaper bag in trash like manner. Not to mention the tire is still leaking air so I am not sure what they fixed. More
by Nkarimi
Employees Worked With
Bradley Elkins
December 03, 2018
Top Notch! This dealership is top notch! Everything was handled in a timely and professional manner. From the time I walked in, Ron Bowie, General Manager, Fa This dealership is top notch! Everything was handled in a timely and professional manner. From the time I walked in, Ron Bowie, General Manager, Farid Soufi, Sales Representative and Chinake Achuko, Finance Manager took excellent care of me, giving me all the different options I had, according to my budget. All were very proactive in providing me with clear and thorough information ensuring that I was completely comfortable with all the features of the vehicle. The Sales, Finance and Management team are all straightforward and work in a hassle-free manner which is really appreciated. Buying a car from this dealership, for a change, was a relaxed experience. This is how car buying should be done! I highly recommend Hendrick Honda. More
by Wash1234
Employees Worked With
Chinaka Achuko, Farid Soufi, Ronald Bowie
November 22, 2018
False advertising Found a car on "carguru.com" that you had that my wife wanted. Great deal it was a 2015 Honda accord hybrid touring at 3.99% with $5000.00 down for Found a car on "carguru.com" that you had that my wife wanted. Great deal it was a 2015 Honda accord hybrid touring at 3.99% with $5000.00 down for 60 months and free shipping. Well when we called we found out that the free shipping was for "locals" only, we live in Delaware about four hours away. The wife still wanted it so we verified everything else and made the trip. When we got there the car was not ready neither were the finance people. When we finally got to start the financing we were told that the interest rate would be5.19% because that was the lowest rate they could get. Now my credit rating is 8.34 and my wife's is 8.90 so there was no way that we should not have gotten the lower rate. I will wait until monday (11-26-18) before pursuing this any further. More
by Pissedoff
Employees Worked With
Sherisa Zuniga, Amine Kadmiri
