Hendrick Honda Woodbridge

VERY SATISFIED My experience was eased along by Jeff Gossman's outstanding service. I was there before opening (about 10-15 minutes) and he opened up and let me in, My experience was eased along by Jeff Gossman's outstanding service. I was there before opening (about 10-15 minutes) and he opened up and let me in, instead of having me wait outside. I pulled right in and left, by way of a free ride provided by the dealership, about the time they were opening! They sent a car to pick me up, later that day, and, along with the two recall issues, inspected it for free, as well! Even if these are services which others expect; I don't. Bravo, to the entire staff for their pleasantness and expedience. More

Warranty/Update issue Bought a 2016 Pilot with navigation. Great vehicle. It appears the Garmin navigation system is in need of updating. Brought the issue to Tony. He has Bought a 2016 Pilot with navigation. Great vehicle. It appears the Garmin navigation system is in need of updating. Brought the issue to Tony. He has gone out of his way to address the matter with both Honda and Garmin. Tony is a good listener, smart, and is the go to guy to resolve a service problem. More

Good experience in car buying. Our salesman was Robert Kamga who was very professional and pleasant to deal with. He was thorough and thoughtful in his dealings with us. Overall a g Our salesman was Robert Kamga who was very professional and pleasant to deal with. He was thorough and thoughtful in his dealings with us. Overall a good experience in car buying. More

Pleasant Jeff Gossman was very respectful, cooperative and helpful. No one ever likes to spend their money on car repairs, but he welcomed me on Sunday and re Jeff Gossman was very respectful, cooperative and helpful. No one ever likes to spend their money on car repairs, but he welcomed me on Sunday and repaired my broken window and did a good job. More

Best car buying experience I have ever had. I have purchased more than a few cars in my lifetime, and the experience is usually unpleasant. The sales people usually play games with the pricing, I have purchased more than a few cars in my lifetime, and the experience is usually unpleasant. The sales people usually play games with the pricing, and by the time you get to signing the final papers "unforeseen" costs enter into the picture driving the price up well beyond what you thought was negotiated. NOT the case when working with Anthony Watkins at Hendrick Honda Woodbridge. Anthony is a man of his word, and he has integrity which I greatly respect. Before coming into the dealership to close my deal with Anthony, I worked with him back and forth over email to negotiate an Out-the-Door (OTD) price that I was comfortable with. As I emphasized to Anthony, an OTD price was key because otherwise the buyer really doesn't know what they will be facing when those "miscellaneous" tack-on's for Freight, Tags, Registration, Processing Fee, Dealer Add-On's, etc. are applied. With Anthony, I worked an OTD price with him, and he assured me that the "price is the price" - there would be no surprises. To my joy and amazement, this was true! When I came in to actually sign the papers and purchase my new 2016 Accord EX-L with Navi, the previously agreed to OTD price was what I paid - not a penny more. GOOD JOB, Anthony Watkins and Hendrick Honda Woodbridge!!! More

Good Service My customer service manager, Chris B., has always been very friendly and helpful. I appreciate the written outline of the services needed for my car. My customer service manager, Chris B., has always been very friendly and helpful. I appreciate the written outline of the services needed for my car. It seems dealerships always have a list of problems that need fixing, but I can say that they told me the same thing as another place in another state. Again, I find them very helpful and expeditious, as well. More

Ability to get in to get work done. Able to get work done quikly. Car was a night drop. Dealer was not as pushy as some to suggest additional items to complete. Have bought 3 new cars fr Able to get work done quikly. Car was a night drop. Dealer was not as pushy as some to suggest additional items to complete. Have bought 3 new cars from this dealership. More

A pleasant visit. We scheduled a 20,000 mile check-up and were on time (in the morning). We were out in one hour. Everyone treated us well. We had a doughnut, coffee We scheduled a 20,000 mile check-up and were on time (in the morning). We were out in one hour. Everyone treated us well. We had a doughnut, coffee and a reasonable wait. More

I was given an excellent service by Bradley Elkins on 12-19- I waited for just 50minutes for the services of my van. Thank you for the service provided, hope you will continue to excel to satisfy the needs and w I waited for just 50minutes for the services of my van. Thank you for the service provided, hope you will continue to excel to satisfy the needs and wants of customers. More

Great Service Hendrick is a great car dealership. They have excellent customer service personnel in all departments. Great job, keep up the good work!! Thank very Hendrick is a great car dealership. They have excellent customer service personnel in all departments. Great job, keep up the good work!! Thank very much!! More