Hendrick Honda

Amazing Service Department. They squeezed me in without an appointment for an oil change and gave me a free shuttle home. They found a nail in my tire and then informed me that They squeezed me in without an appointment for an oil change and gave me a free shuttle home. They found a nail in my tire and then informed me that I had paid for a warranty that COVERED the tires so NO charge! Then they applied some coupons for the differential repair and lowered the price another $20. I was so happy to get serviced there. I know I will be coming back. More

Marcus was very helpful in settling our car buying experience. Thanks so much fir a great experience. experience. Thanks so much fir a great experience. More

I recently purchased a Honda CR-V Sport-L, and while I absolutely love the vehicle itself, the experience at this dealership was exhausting, unprofessional, and incredibly stressful. As a woman going into absolutely love the vehicle itself, the experience at this dealership was exhausting, unprofessional, and incredibly stressful. As a woman going into a car dealership, I expected a challenge, but the level of incompetence and high-pressure tactics I faced here was next-level. You truly have to be patient, bold enough to question their math, and fully prepared to walk away. I had to walk out twice before getting the deal done. 1. Incompetence and Poor Communication (The Salesperson) My salesman (we’ll call him Abe) was sweet, but completely unmapped and incompetent. Before the test drive, he took my driver’s license and essentially held it hostage for an hour. At one point, he left us sitting in a scorching hot car for 20 minutes because he took the keys and my license with him while he went to help another customer finish up. I understand multitasking, but communication is key. Furthermore, he knew almost nothing about the vehicle. If you are selling a car, you should know its features. He could only give me the bare basics. When I asked where the key for the glove box was, he insisted there wasn’t one. A quick Google search on my phone revealed it was hidden inside the key fob. To top it off, when I asked for the Out-the-Door (OTD) price, he brought back a sheet calculated with taxes from an entirely different state—despite having my local driver’s license right in front of him. 2. High-Pressure Tactics and "Creative Calculating" (The Finance Room) When negotiations stalled, they brought out the "closer" (we'll call him Tom). Tom reeked heavily of cigarettes and alcohol, which was immediately off-putting. He played friendly at first, but things went downhill fast in the back room. I have excellent credit and wanted to see what Honda Financial could offer, specifically looking at their advertised promotional rates (like 2.49% or no payments for 90 days). After going through all the hoops of unfreezing my credit, removing fraud alerts, and providing pay stubs, they told me I was approved. They immediately started sliding documents across the table for me to sign as if the deal was done. When I finally demanded to know the actual rate and term, Tom casually stated it was 6.99% for 84 months like it was final. I was shocked. When I stood up to walk out—informing him I already had a much better pre-approval from Navy Federal—he scrambled, shouting, "You didn't let me finish! I was going to offer 4.49% for 72 months." A Note on Customer Treatment: I also deeply resented what felt like targeted profiling. It felt like they paired us with a Black salesman and a Black finance manager under the assumption that we would just blindly agree to a bad deal based on shared demographics. 3. Lack of Final Delivery Quality In the end, I managed to negotiate the vehicle price down, put my down payment down, and successfully refused all of their bloated financial add-ons. Because I didn't play into their hands, Tom was visibly unhappy with me. The lack of care was obvious right up until the moment we left. Every other time I have bought a car, the dealership assists with or verifies the insurance switch before you drive off—they didn't even bother this time. Furthermore, Abe never offered to show us how to use any of the technology or features on the dashboard before we left the lot. Final Verdict If you come to this dealership, bring your own financing, do your own research, check their math line-by-line, and do not be afraid to get up and walk out. I am thrilled with my CR-V Sport-L, but the dealership's communication, product knowledge, and finance games left a terrible taste in my mouth. More

I have enjoyed Excellent Customer Service from the Hendrick dealership for more than five long years. We currently have two vehicles from the dealership. Hendrick dealership for more than five long years. We currently have two vehicles from the dealership. More

amazing crew! no complaints i got me a great deal! Sam foster was extrememly nice and allowed me to negotiate my car. no complaints i got me a great deal! Sam foster was extrememly nice and allowed me to negotiate my car. More

Troy and JR are a few of the most friendliest and helpful people at Hendrick Honda!! The entire process from credit application to driving off the lot only took a couple of hours. people at Hendrick Honda!! The entire process from credit application to driving off the lot only took a couple of hours. More

My service advisor, Bryan Teague, was so very friendly and helpful ring my first service appointment wth my new car. He answered all of my questions and broke the bad news of needing to purchase a new to and helpful ring my first service appointment wth my new car. He answered all of my questions and broke the bad news of needing to purchase a new to because of a nail gently. I will definitely be. Back and ask for Bryan. More