
Hendrick Honda
Charlotte, NC
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We were very pleased with all the staff they were very helpful and friendly. Jarod Smith was our salesperson. He was wonderful, he walked us through the process, was super friendly and answered all our q helpful and friendly. Jarod Smith was our salesperson. He was wonderful, he walked us through the process, was super friendly and answered all our questions always with a smile. He showed us our new car and explained all the new features. More
Andrea is a very professional technical customer service, she have a great smile and very dedicated attitude, she knows what needs to be done. she have a great smile and very dedicated attitude, she knows what needs to be done. More
Scheduled an appointment on-line to address two problems. The first was address a warning message to "Check Fuel Cap" and the second was the TPMS warning light. In addition I requested that they perform th The first was address a warning message to "Check Fuel Cap" and the second was the TPMS warning light. In addition I requested that they perform the annual state mandated inspection. A diagnostic was performed and recommended a purge valve and Fuel Cap to correct the problems When I picked up the vehicle the TPMS warning light was still on. The service representative had a technician check the vehicle again and recommended that a TPMS sensor in the driver side rear tire required replacement at a cost of $254 in addition to the $476 I had already paid. They could not explain why this was identified during the initial diagnostic. There appears to be a lack of communication, attention to details, or follow thru between the service representatives and technicians. More
I have been dealing with Henrick Honda since 2014 and always went away feeling totally satisfied. Everyone is very professional and takes the time to explain what has been done and what to do to keep my always went away feeling totally satisfied. Everyone is very professional and takes the time to explain what has been done and what to do to keep my car in excellent condition. Glen Scott Barker was wonderful to deal and in the future will ask for him again. More
My experience with Hendrick Honda was seamless. I don’t usually look forward to car shopping because of how pushy sales people can be but Chris and all of the staff at Hendrick Honda made my experi I don’t usually look forward to car shopping because of how pushy sales people can be but Chris and all of the staff at Hendrick Honda made my experience personable and comfortable. They made me feel like family and I do not have any regrets about my purchase. I absolutely love my car. Chris was able to get me exactly what I was looking for within my price range despite unavoidable setbacks as a result of the pandemic. I will be back. More
Troy and Nate took excellent care of our family. Each were cognizant of us needing to have our kids with us and keeping the pace going. Each were cognizant of us needing to have our kids with us and keeping the pace going. More