
Hendrick Honda
Charlotte, NC
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Hendrick Honda is a clean and well run dealership. Dan Cannon is a very good service advisor and keeps you informed while the vehicle is in for service. Dan Cannon is a very good service advisor and keeps you informed while the vehicle is in for service. More
My visit was pleasant and the service writer was extremely helpful in problem solving the issues I had with my vehicle. I had no problems with the work done or the pricing. I would recommend Hendric extremely helpful in problem solving the issues I had with my vehicle. I had no problems with the work done or the pricing. I would recommend Hendrick Honda to anyone for their service needs. More
Service is pretty good. I had an unpleasant experience with the finance guy when I purchased the truck three years ago but service is pretty good. I had an unpleasant experience with the finance guy when I purchased the truck three years ago but service is pretty good. More
Great information by the receptionist Gabby. The estimate time of repairs was delayed but the services end up great. I got to communicate with all involved in the repairs as they listen to my c The estimate time of repairs was delayed but the services end up great. I got to communicate with all involved in the repairs as they listen to my concerns . More
Disappointing that their oil, lube, filter service has changes so much. There used to be a more comprehensive inspection but now it’s limited to the specific maintenance task and the fees have gone up. I’ changes so much. There used to be a more comprehensive inspection but now it’s limited to the specific maintenance task and the fees have gone up. I’ve always been impressed with Hendrick but this recent change will leave them one customer short. Mei eke and Firestone do a better job to support their customers in truly maintaining their vehicles. I’ve purchased two cars and been a customer over 12 years. But no more. They even tried to charge me to diagnose an odd vibration - which I later found to need a few hundred dollars of work and could have easily been identified when changing the oil! I’d avoid them at all costs unless your vehicle is brand new and you don’t need to worry about service issues yet. More
For years I have been a die-hard Carmax customer and had purchased the last three out of four vehicles from Carmax. One of the reasons I was such a loyal Carmax customer was because every experience I have purchased the last three out of four vehicles from Carmax. One of the reasons I was such a loyal Carmax customer was because every experience I have ever had at a car dealership was negative, except at Carmax. However, all of that changed on Friday, April 15, 2022, when I met Dakota Buckey, your amazing salesperson, at Hendrick Honda. Even before I arrived at Hendrick Honda, I was apprehensive and uncomfortable. I really just wanted to get the experience over with. Upon meeting and getting to know Dakota, he made me feel safe and comfortable with leasing one vehicle and purchasing another. He genuinely cared about my family and that instantly made me feel like I was in good hands. We were also blown away by his first-class customer service. Dakota explained what he was going to do before doing it. More importantly, he made sure we were comfortable with each step in the process. My family and I felt this instant connection with Dakota by sharing our backgrounds, familial stories, and Netflix recommendations. We laughed throughout the whole car buying experience and I never once looked at my phone. In the end, we spent more than five hours at Hendrick Honda, probably more time than was needed to complete the two transactions, yet so worth it. We enjoyed every minute of our car leasing and car buying experience at Hendrick Honda because of Dakota. From now on, we will always be loyal Hendrick Honda customers thanks to Dakota. He is knowledgeable, diligent, and straightforward. He is a passionate salesperson and servant leader, and now, he is someone we are proud to call our friend. #BESTCARBUYINGEXPERIENCEEVER Best wishes, Brian and Lisa Cook More