
Hendrick Honda
Charlotte, NC
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The dealership is very accommodating, clean, and friendly. The work done to my car was great. My only complaint was that I was never notified how my car was doing or how much more time anything woul friendly. The work done to my car was great. My only complaint was that I was never notified how my car was doing or how much more time anything would take. After an hour and a half, I had to go ask how much longer the wait would be, I was told they had found a nail in the tire and needed my permission to remove it. When were they going to ask me? I approved and then waited another 45 minutes. When I still hadn’t heard anything, I inquired again and was told it was ready. I would have appreciated more communication about the status of my car. The service rep helping me was nice, but he always seemed to have forgotten to notify me. More
Everyone at the dealership was friendly and made me feel like they wanted the best for my car. They did not try to upsell me on anything after my inspection. like they wanted the best for my car. They did not try to upsell me on anything after my inspection. More
Raj, our experienced salesman was very nice, professional, very patient, pressure at all! Personally, I needed & wanted a little extra time to make my final decision. Buying a car is an invest professional, very patient, pressure at all! Personally, I needed & wanted a little extra time to make my final decision. Buying a car is an investment! So the overall experience is crucial. When my husband arrived, after work, Raj was very informative & answered his questions in a prompt detailed way, again no pressure!! High pressure salesman push customers away! More
Melissa was very friendly and explained everything in detail. I would recommend her to anyone wanting to purchase a new or used vehicle. detail. I would recommend her to anyone wanting to purchase a new or used vehicle. More