Hendrick Honda

Disappointing that their oil, lube, filter service has changes so much. There used to be a more comprehensive inspection but now it’s limited to the specific maintenance task and the fees have gone up. I’ changes so much. There used to be a more comprehensive inspection but now it’s limited to the specific maintenance task and the fees have gone up. I’ve always been impressed with Hendrick but this recent change will leave them one customer short. Mei eke and Firestone do a better job to support their customers in truly maintaining their vehicles. I’ve purchased two cars and been a customer over 12 years. But no more. They even tried to charge me to diagnose an odd vibration - which I later found to need a few hundred dollars of work and could have easily been identified when changing the oil! I’d avoid them at all costs unless your vehicle is brand new and you don’t need to worry about service issues yet. More

For years I have been a die-hard Carmax customer and had purchased the last three out of four vehicles from Carmax. One of the reasons I was such a loyal Carmax customer was because every experience I have purchased the last three out of four vehicles from Carmax. One of the reasons I was such a loyal Carmax customer was because every experience I have ever had at a car dealership was negative, except at Carmax. However, all of that changed on Friday, April 15, 2022, when I met Dakota Buckey, your amazing salesperson, at Hendrick Honda. Even before I arrived at Hendrick Honda, I was apprehensive and uncomfortable. I really just wanted to get the experience over with. Upon meeting and getting to know Dakota, he made me feel safe and comfortable with leasing one vehicle and purchasing another. He genuinely cared about my family and that instantly made me feel like I was in good hands. We were also blown away by his first-class customer service. Dakota explained what he was going to do before doing it. More importantly, he made sure we were comfortable with each step in the process. My family and I felt this instant connection with Dakota by sharing our backgrounds, familial stories, and Netflix recommendations. We laughed throughout the whole car buying experience and I never once looked at my phone. In the end, we spent more than five hours at Hendrick Honda, probably more time than was needed to complete the two transactions, yet so worth it. We enjoyed every minute of our car leasing and car buying experience at Hendrick Honda because of Dakota. From now on, we will always be loyal Hendrick Honda customers thanks to Dakota. He is knowledgeable, diligent, and straightforward. He is a passionate salesperson and servant leader, and now, he is someone we are proud to call our friend. #BESTCARBUYINGEXPERIENCEEVER Best wishes, Brian and Lisa Cook More

Excellent service, very professional and we really liked the service being a new customer. The staffs are very well. Thank you the service being a new customer. The staffs are very well. Thank you More

Excelled in all the transactions from initial quote to final delivery. Full tank of gas. Honored Costco rebates. final delivery. Full tank of gas. Honored Costco rebates. More

Always the best place to look, learn and buy, your new and used cars! Great job as always! and used cars! Great job as always! More

The sales men I had Carter Nast was very helpful, and was able to get me the vehicle that suited my needs as my moms caregiver able to get me the vehicle that suited my needs as my moms caregiver More

The dealership is very accommodating, clean, and friendly. The work done to my car was great. My only complaint was that I was never notified how my car was doing or how much more time anything woul friendly. The work done to my car was great. My only complaint was that I was never notified how my car was doing or how much more time anything would take. After an hour and a half, I had to go ask how much longer the wait would be, I was told they had found a nail in the tire and needed my permission to remove it. When were they going to ask me? I approved and then waited another 45 minutes. When I still hadn’t heard anything, I inquired again and was told it was ready. I would have appreciated more communication about the status of my car. The service rep helping me was nice, but he always seemed to have forgotten to notify me. More

Everyone at the dealership was friendly and made me feel like they wanted the best for my car. They did not try to upsell me on anything after my inspection. like they wanted the best for my car. They did not try to upsell me on anything after my inspection. More

Raj, our experienced salesman was very nice, professional, very patient, pressure at all! Personally, I needed & wanted a little extra time to make my final decision. Buying a car is an invest professional, very patient, pressure at all! Personally, I needed & wanted a little extra time to make my final decision. Buying a car is an investment! So the overall experience is crucial. When my husband arrived, after work, Raj was very informative & answered his questions in a prompt detailed way, again no pressure!! High pressure salesman push customers away! More

The service staff is always friendly and efficient. I am generally happy with the service that I receive I am generally happy with the service that I receive More