Hendrick Honda
Charlotte, NC
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The facility is excellent and customer-centric. People are pleasant. I was a certified mechanic in an earlier life and have seen it from the inside. They are very well managed. Until now, I've People are pleasant. I was a certified mechanic in an earlier life and have seen it from the inside. They are very well managed. Until now, I've only ever dealt with Hendrick's service team on warranty and recall services. We elected to use them for a windshield replacement at extraordinarily high cost (we wanted Honda glass). The estimate was 3 times a Safelite quote, but apparently that wasn't enough. The advisor's final invoice sloppily double charged us for labor they farmed out. It took us an hour with their service manager to correct it. I hope he addressed it with his advisor. Use them if you like, but scrutinize the bill before you pay it. More
Marcus was very informative. Leading us through all car features. Enjoyed working with him. He answered all our questions. I recommend working with him in new car purchases. Leading us through all car features. Enjoyed working with him. He answered all our questions. I recommend working with him in new car purchases. More
This is my second car from Sutton Hicks! ! I’m am thoroughly please!! Thanks Hendrick Honda & Sutton for your excellent customer service!! 10/10 ! I’m am thoroughly please!! Thanks Hendrick Honda & Sutton for your excellent customer service!! 10/10 More
Had a great visit to Hendrick Honda this past weekend. Spent some time with two of the best in the business, Michelle (Munavalli) and Colby (Colson). It was time well spent for sure. I ended up leaving wi Spent some time with two of the best in the business, Michelle (Munavalli) and Colby (Colson). It was time well spent for sure. I ended up leaving with the car I'd been eyeing since it was announced. The new 26' Prelude. Right off the showroom floor. Really glad I'd been in contact with Colby because she it all happen. I understand why she has all those awards on her desk. Top-tier experience. I highly, highly, highly recommend. More
We found a mid size suv we liked online, communicated with the dealer initially online, then made an appointment to view and test drive at our convenience. Our sales associate Dana was awesome, very cust with the dealer initially online, then made an appointment to view and test drive at our convenience. Our sales associate Dana was awesome, very customer friendly and focused. She helped us get familiar with the car, test drive and then walked us through the purchase process. The purchase process is always very lengthy due to all the paperwork required to be completed, mostly for state, federal and leagal reasons, however don’t let this slow you down as your dealer sales and finance folks, James on ours, will walk you through. You’ll be glad you had patience once you drive away in your new vehicle! More
Junior and his entire team, well everyone there, was amazing. From being met outside, to the receptionist, to the finance team; everyone was so welcoming, pleasant, and wanted to help. Junior listened t amazing. From being met outside, to the receptionist, to the finance team; everyone was so welcoming, pleasant, and wanted to help. Junior listened to what I wanted and my price range and showed me options that fitted everything I wanted and needed for my family. Once I chose our car, he went to work! And the finance team, oh my goodness; they were awesome! I definitely thank God first and foremost. And I truly thank my sales rep Junior and the entire staff for making this the most pleasant and easiest car buying experience that I have ever had! They went above and beyond, especially with putting a bow on the car so I could surprise my 6 year old daughter! I just love them and I am so appreciative of everything!!! From my family and myself, thank you all so much!!! More
Raj and the Hendrick team made the experience smooth and easy from beginning to end. They showed me what I was looking for, were up front with options and cost, and we were able to make a great deal happen. easy from beginning to end. They showed me what I was looking for, were up front with options and cost, and we were able to make a great deal happen. More
I just purchased my 8th Honda vehicle on New Year's Eve from Hendrick Honda on S. Blvd. Obviously the Honda product speaks for itself, but I travel past more than a couple of Honda dealerships closer to my from Hendrick Honda on S. Blvd. Obviously the Honda product speaks for itself, but I travel past more than a couple of Honda dealerships closer to my home specifically to buy and service my vehicles there. Melissa has been my sales person for all of these vehicles, and is a key reason for my continued patronage. She is a real professional and treats me as a valued customer, and the negotiation process is always fair. If you have decided on a Honda, you will be doing yourself a favor by visiting here & looking to Melissa for help. More






