Hendrick Honda

Excellent customer service. Listened to my needs; didn't pressure declining "up-sells"; above and beyond on obtaining my preferred vehicle options; hospitality; "clean"-anti-COVID; well-maintained facilitie pressure declining "up-sells"; above and beyond on obtaining my preferred vehicle options; hospitality; "clean"-anti-COVID; well-maintained facilities; well stocked customer lounge; efficient closing process; great salesperson-see "Adam", or his partner Katie. Coming from a Lexus customer experience of many years I didn't think that another manufacturer-dealer would match Lexus. I will say that the common thread between my Lexus and Honda experiences is "Hendrick Motors"-highly recommend. My service expectation was exceeded. Great overall experience start to finish. More

Excellent. Dan ensured quality work at a fair price. Bring back the popcorn. Quality of review: one star. Stupid, stupid, stupid to require 25 words. Bring back the popcorn. Quality of review: one star. Stupid, stupid, stupid to require 25 words. More

Don Gunn is an excellent example of a committed and dedicated employee to extraordinary customer service. Service was quicker than expected and his personable demeanor made this visit a WIN! THANK YO dedicated employee to extraordinary customer service. Service was quicker than expected and his personable demeanor made this visit a WIN! THANK YOU! More

This dealership has maintained my vehicle since I purchased it and the service has always been satisfactory or I would take my vehicle somewhere else for service. Staff has always treated me very ni purchased it and the service has always been satisfactory or I would take my vehicle somewhere else for service. Staff has always treated me very nice. More

On the whole renewing the lease on a Civic was pleasant but the delay to complete the financing paper work seemed excessive and unduly long. but the delay to complete the financing paper work seemed excessive and unduly long. More

I would recommend Honda Dealership always received good service. Everyone is very helpful and friendly. We felt comfortable in the waiting area due to the restrictions of the corona virus. service. Everyone is very helpful and friendly. We felt comfortable in the waiting area due to the restrictions of the corona virus. More

Everyone I encountered at the dealership was very nice. My car was serviced and ready in about an hour and a half. I had a good experience. My car was serviced and ready in about an hour and a half. I had a good experience. More

Left my new Honda Accord at the service department for the 5000 mile service. I had also requested that the car receive a new car detail as the vehicle was delivered without the detail having been done. I the 5000 mile service. I had also requested that the car receive a new car detail as the vehicle was delivered without the detail having been done. I left the vehicle there for two and a half days in order to give them the necessary time to complete the work. Upon picking up my car the 5000 mile service was done but the detail was not. The car was actually dirtier than when I brought it in. I have purchased numerous vehicles from Hendricks Honda and this is the first time that I have walked away disappointed. I work out of town and I don"t have the time to be running back and forth for service that should be done correctly in the first place, My service writer as well as my salesperson were both informed of my expectations. You guys made good money on the sale and I want and expect you guys to make a reasonable profit, but I also want and expect good service and respect for my time in return. More

Fast check in and work completed in a timely manner. Everyone was friendly and Corona virus protocols were in place. The Waiting area was comfortable. Everyone was friendly and Corona virus protocols were in place. The Waiting area was comfortable. More