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Hendrick Honda

Charlotte, NC

4.9
3,466 Reviews

8901 South Blvd

Charlotte, NC

28273

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Showing 3,466 reviews

January 22, 2020

By far the best car buying experience I’ve ever had. These guys did everything possible to make sure I was happy with my purchase and what I needed. More

by Elirutemiller
Recommend Dealer
Yes
Employees Worked With
Shane Bowles, Jay Levin, Joseph Gamati
Jan 24, 2020 -

Hendrick Honda responded

Thank you! We are so happy to read such a great review about our team. We'll be sure to let the team know! Please let us know if there is anything we may be able to help you with Melanie Colombo I Customer Relations I Hendrick Honda

January 22, 2020

Excellent customer service without pressuring me to decide. Thank you Noah Ford, Andrew Patterson and Ronnie Russell. I will definitely return for a quote and hopefully a deal for my next lease in 20 More

by S. Young
Recommend Dealer
Yes
Employees Worked With
Andrew Patteson, Ronnie Russell, Noah Ford
Jan 28, 2020 -

Hendrick Honda responded

Noah, Andrew, and Ronnie do a wonderful job for us and we are lucky to have them on the team. We look forward to the opportunity to earn your business in the future. In the meantime, please let me know if there is anything we may be able to help you with. Melanie Colombo I Customer Relations I Hendrick Honda

January 21, 2020

I was able to get a same day appointment and the customer service was AMAZING! My service advisor was awesome! I had an oil change, tire rotation a possible tire repair(nothing was wrong with my tire). It on More

by gabymcnair
Recommend Dealer
Yes
Employees Worked With
Larry Kluttz
Jan 22, 2020 -

Hendrick Honda responded

Hi Gabymcnair, thank you so much for your positive comments about your recent experience! I'm so glad we were able to help you out quickly. Please let me know if there is anything we may be able to assist with Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

My 1st complaint ever in 12 years is they send me a 15% off coupon for 4 new tires and I get there and I couldn't use it. You're upsetting a long time customer and don't care. No one touches our cars excep More

by HarperHonda
Recommend Dealer
Yes
Employees Worked With
Chris Curran
Jan 23, 2020 -

Hendrick Honda responded

I am so sorry to hear about your recent experience at the dealership. We know that you are a longtime VIP customer and I am sorry to hear that we fell short of your expectations. I spoke with Chris and he said we were able to apply a discount for you. We'll aim to do better in the future and earn your business again. Please let me know if there is anything we may be able to help you with Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

Everything was explained. There was also a nice place to wait for work to be done. Everyone I spoke with was very nice. This is the only car dealer I don’t mind going to. More

by Ruthseymour2
Recommend Dealer
Yes
Employees Worked With
The lady that checks out at the end-can’t remember her name., Dennis Sanford, Nick Walter
Jan 22, 2020 -

Hendrick Honda responded

This is great to hear! We are very happy to have provided you with such a positive experience! Please reach out and let us know if there is anything we may be able to help you out with. Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

Awesome guy to work with! We will send everyone to this friendly and knowledgeable guy! Good luck Garrett in all your future endeavors ,we will be return customers for sure! More

by Tracee.chance
Recommend Dealer
Yes
Employees Worked With
Garett Vaughn
Jan 22, 2020 -

Hendrick Honda responded

Thanks Tracee! Garrett joined us recently and we are so glad to have him on the team. I'll be sure to pass along your kind message. Please reach out and let us know if there is anything we may be able to help you out with! Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

I went in to get an oil change and tire rotation. I ended up waiting 2 hours. When I went to go speak to a service advisor they told me that they tried to look for me and also called me. I did not receive a More

by Jimmy
Recommend Dealer
No
Employees Worked With
Kyle Floyd
Jan 29, 2020 -

Hendrick Honda responded

I am so sorry to hear about your experience! Great customer satisfaction is our top priority and I am sad that weren't able to meet that with you. I'll get with the team and we'll take this on as a learning opportunity. In the meantime, please let us know if there is anything we can do to earn your trust again. Thank you for taking the time to rate us and please feel free to let us know if there is anything we may be able to help you with Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

Don was professional and made the visit easy and efficient. I would recommend Don to anyone looking to get work done on their car or SUV. More

by rschapman5
Recommend Dealer
Yes
Employees Worked With
Don Gunn
Jan 23, 2020 -

Hendrick Honda responded

Thanks! We really appreciate your feedback and I am sure Don will be happy to hear that he was able to earn your recommendation. Please let us know if there is anything we may be able to assist with! Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

As Always, everything handled quickly and as expected Dan Cannon has been my service advisor for years and always ensures that the work needed is performed quickly and within my time limitations. Can't s More

by wdwcuyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cannon
Jan 23, 2020 -

Hendrick Honda responded

Thanks so much! Dan is great and I am glad he was able to help you out. Please let me know if there is anything we may be able to help you with Melanie Colombo I Customer Relations I Hendrick Honda

January 20, 2020

Always positive. Hendrick Honda has friendly people. Every time I go into service my car they are so helpful. I would buy another Honda just because I like the service More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Burrows, Dan Cannon, Dennis Sanford, Don Gunn
Jan 22, 2020 -

Hendrick Honda responded

We're happy to hear you had such a positive experience with our team! Thank you for your continued business and please reach out and let us know if there is anything we may be able to help you out with. Melanie Colombo I Customer Relations I Hendrick Honda

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