Hendrick Honda

Always a great experience This was the second time we have purchased a car within the year from Melissa. She is great and knowledgeable. And very quick on paperwork. This was the second time we have purchased a car within the year from Melissa. She is great and knowledgeable. And very quick on paperwork. More

Nothing could be finer This was the third time I've purchased a car from Hendrick and the first time I've worked with Melissa Evans. My service advisor, Don Gunn recommende This was the third time I've purchased a car from Hendrick and the first time I've worked with Melissa Evans. My service advisor, Don Gunn recommended her and I'm so glad he did. Melissa knows her stuff and she has the right stuff. I thoroughly enjoyed the entire process and knew she had my best interest in mind. I'm sure I will be seeing her the next time I buy a car. More

Unprofessional Management Our experience at Hendrick Honda was so bad we reached out to Hendrick Honda’s Management. Two weeks later still no response. Recently my wife an Our experience at Hendrick Honda was so bad we reached out to Hendrick Honda’s Management. Two weeks later still no response. Recently my wife and I came out to finalize our deal for our son. We had been working with Sam and Ken for a couple of weeks. We had an appointment for 1pm Thursday afternoon. I had made it very clear that we could be there as long as needed but that our son would be on his lunch break and would only have time to sign paperwork and leave. We had offered to do everything on the weekend but was assured it would not be a problem to do everything Thursday at 1. It did not go smoothly. A member of your management, Sean Mclane was rude, unprofessional and never once apologized or for that matter even after several others at your dealership helped to complete the deal and smooth out all the issues he never even thanked us for our business. He actually acknowledged that he didn’t care if we bought a car or not. This was the first time in all my many years of buying cars that a member of management didn’t even acknowledge let alone thank us for our business. I would like to point out that I had previously purchased two other cars at this location. I have also purchased ten other times at Hendrick Dealerships. I plan on reaching out to Rick Hendrick as well about our experience. After everything that happened we still showed our appreciation for all that Ken and others did on our behalf. Ken was extremely professional and he has earned my respect and I will definitely reach out to him for future automotive needs. It’s a real shame that Hendrick Honda doesn’t have more Ken Hill’s and less Sean Mclane’s. One thing I neglected to mention but want to make a point of- is that there was an appointment scheduled for 1:00pm (and as I did indicate before my son was on a tight schedule); after the confrontation with Sean, someone from management called Umberto Spinillo to the dealership in order to handle the deal. He (Umberto) indicated that he just needed a few minutes as he thought the information would already have been loaded which it was not so he had to key it in himself. I don’t know who was supposed to have had the deal loaded in, but it wasn’t. Umberto and Ken turned what started out as a very bad situation and were able to diffuse it and get the deal done (which we really appreciated). I do feel bad that Umberto’s lunch got cold while he did this deal; but again, we really appreciated it. More

EXCELLENT Melissa was the best salesperson. She was honest, extremely helpful, informative, and highly detailed oriented. She made me feel like family! I highly Melissa was the best salesperson. She was honest, extremely helpful, informative, and highly detailed oriented. She made me feel like family! I highly recommend her, and she is second to none!! More

Professional, Personable, Knowledgeable, Perceptive It was a pleasure to work with Melissa Evans on the purchase of my 2019 CR-V. She is very knowledgeable about the vehicle and accessories I requested It was a pleasure to work with Melissa Evans on the purchase of my 2019 CR-V. She is very knowledgeable about the vehicle and accessories I requested. She pressed through each item/issue during the sales process and made sure I was in and out as quickly as possible. When I returned to pick my CR-V up, she spent time helping me program the various vehicle/system options. She was answering my questions before I asked them! I was impressed with how she would find answers to my questions right away (if she didn't already know the answer) instead of setting them aside to get back with me later. I would recommend Melissa Evans to anyone looking to buy a new or used car from Hendrick Honda. As a matter-of-fact, my husband wanted to buy a new car as well, and we purchased it from Melissa! More

Professional, very helpful and stress free! From start to finish everyone was so positive, helpful and caring. We have dealed with Melissa before and there is no doubt in my mind that I will ret From start to finish everyone was so positive, helpful and caring. We have dealed with Melissa before and there is no doubt in my mind that I will return again and ask for her help and expertise! I felt confident that Hendrick listened to our request and helped us find a quality used car that worked with our budget. Melissa always makes you feel like family and I believe it is genuine! Something the lacks in today's society! Melissa is very knowledgeable with years of experience. Thank you Hendrick Honda! More

Made me happy Working with Melissa Evans was a great experience. She was so helpful and went over all the systems and answered questions...... some questions more Working with Melissa Evans was a great experience. She was so helpful and went over all the systems and answered questions...... some questions more than once!!! So helpful and knowledgeable.... so professional and friendly. Andrew was so helpful on financing and Vinicio was so kind to drive my new vehicle to enable me to get home with both cars. Stewart Was so professional and engaging. A great team. More

Highly Recommend! Melissa Evans was wonderful to work with. This is the second car we purchased from Hendrick and it was solely because we wanted to work with Melissa. Melissa Evans was wonderful to work with. This is the second car we purchased from Hendrick and it was solely because we wanted to work with Melissa. We trust her completely! More

Recommend Hendrick Ronnie Russell was a fun, low-pressure salesperson to work with... a real plus, since car buying is stressful! Hendrick Honda has treated us well tw Ronnie Russell was a fun, low-pressure salesperson to work with... a real plus, since car buying is stressful! Hendrick Honda has treated us well twice now. We have bought lower priced used cars both times, but they treated us respectfully and taken great care of us. More

Fantastic Experience I've now purchased 4 cars from Melissa over the past 15 years, and she's absolutely the best! Low pressure, easy to work with, and treats us like old I've now purchased 4 cars from Melissa over the past 15 years, and she's absolutely the best! Low pressure, easy to work with, and treats us like old friends. Everyone at the dealership is super friendly and helpful. The service department is top-notch too and they make you feel like a VIP every time you visit. I've had to deal with another big dealership in Charlotte for my wife's car, and they don't even come close to the class act that is Hendrick Honda. More