Hendrick Honda

Loyalty My husband and I have purchased our Honda Accords for the last 14 years from Hendrick Honda. The level of service and recognition for our loyalty is w My husband and I have purchased our Honda Accords for the last 14 years from Hendrick Honda. The level of service and recognition for our loyalty is why we return each time. Sean McClane treats us with respect and understanding. On our most recent purchase we had the pleasure of working with Jess Johnson. Jess was easy to talk to and professional. Jess helped us with the navigation of the technology our new Honda has. Jess's services only improves an already great relationship we have with Hendrick Honda! More

Good experience We took the 2011 pilot in for an oil change. They discovered leak in the rack and pinion. We paid the $2k to repair it. We get the car back and now t We took the 2011 pilot in for an oil change. They discovered leak in the rack and pinion. We paid the $2k to repair it. We get the car back and now the radio does not work. We take it back to get repaired. An hour and half later, they want another $550. Dennis says its unrelated. There were no problems with the radio prior to the repair. I have to take to another shop for 2nd opinion. We'll see.... I did not take to another shop because Jason called me a few hours ago from the Hendrick service dept. He asked if I could bring the pilot back so his Shop Mgr could inspect. They immediately brought the car back into the shop. They took apart the steering column and discovered a possible aftermarket steering cable reel. They took me back to the shop to show me the differences between OEM part and what they think was an aftermarket part. They asked if car had ever been in an accident where airbag deployed. No. They looked at a car fax report because we purchased the Pilot with about 8k miles from another competitor. There were no accidents reported. its possible the part was replaced without an accident. They suggested calling insurance and running a check on the vehicle because not all shops report every accident. I replaced a rack and pinion on a Jeep Cherokee earlier this year at another dealer. Same year as the Pilot, similar (80K)mileage, similar cost. The difference was the service. The other dealer experience was painful. Hendrick Honda repaired correctly the first time then went beyond to identify and fix the steering reel/radio problem. I would recommend this shop to anyone. Thanks to Jason Carlson and his team for going the extra distance to get car operating like new. More

Wonderful Experience My husband bought a car in 2014 from Hendrick Honda and our experience was fantastic. We went back last week and bought another accord for myself and My husband bought a car in 2014 from Hendrick Honda and our experience was fantastic. We went back last week and bought another accord for myself and Jess did a fantastic job. We will never go anywhere else to buy a car. More

Best Customer Service Some of the best customer service I've ever experienced when looking for a car. Both Frank and Dorian took the time to answer all our questions and we Some of the best customer service I've ever experienced when looking for a car. Both Frank and Dorian took the time to answer all our questions and were very helpful in finding the best car and financing options for our budget. More

Top quality Wonderful experience,will deff recomend this dealership.thanx Ronnie Russell for going above and beyond ,for making sure no details were left out..tha Wonderful experience,will deff recomend this dealership.thanx Ronnie Russell for going above and beyond ,for making sure no details were left out..thank you once again... go Ronnie best sales person ever..... More

Amazing Experience!!! I had the best experience and would highly recommend this dealership and Jess! I appreciated her thoroughness and all the time she spent with me!!! I had the best experience and would highly recommend this dealership and Jess! I appreciated her thoroughness and all the time she spent with me!!! More

I always leave happy! I have purchased several cars from Hendrick Honda and my second car in 9 years from Jess. My husband and I are expecting our first baby and had just r I have purchased several cars from Hendrick Honda and my second car in 9 years from Jess. My husband and I are expecting our first baby and had just relocated back to Charlotte, NC form NYC and needed a new car that could accommodate our growing family. I reached out to Jess and she made the whole car buying experience easy and seamless. Jess went the extra mile to show us all the options we wanted to look at and helped us find the best deal that fit our budget. The other members of the Hendrick Honda team were also super helpful, friendly and accomodating. I am so thrilled with my purchase. I got everything I wanted and given my circumstances a truly incredible deal. What I love about working with Jess is I can be completely honest with her and she really listens. She also was willing to address all of my questions and walk through all the various options we wanted to consider so I left feeling like I made the right choice. Jess is super down to earth, easy to talk too and she is very knowledgable about all of the cars on the lot. Jess made my car buying experience perfect! More

Smooth purchase with JOY SPENCER Very positive experience, forthright and truthful, extremely knowledgeable about many technical aspects for a wide array of products. VERY VERY pat Very positive experience, forthright and truthful, extremely knowledgeable about many technical aspects for a wide array of products. VERY VERY patient.....we were an unusual customer with many issues related to a disabled family member. Soooo helpful in weighing options to satisfy as many needs as possible in a single vehicle. Able to help systematically eliminate or include each option. I had my first-ever panic attack related to the accident that totaled my last Honda a few days earlier and could not bring myself to drive the unfamiliar vehicle. JOY drove the "test drive" for me , superbly demonstrating and explaining the high-tech features that i had only heard about, never used. She delayed her beach trip a few hours to complete the process and get the car replacement issue behind us. She gets 10 stars! And the sales manager gave me the best deal he could...VERY competitive price! More

2017 CRV purchase I just bought a 2017 Honda CRV from Jess Johnson at Hendrick Honda. The car is awesome, but working with Jess made it a standout experience. I wa I just bought a 2017 Honda CRV from Jess Johnson at Hendrick Honda. The car is awesome, but working with Jess made it a standout experience. I was really dreading going into a dealer and the whole new car buying process in general. But about two years ago I got a recommendation from a friend who bought her car from Jess. I met her briefly for a test drive but wasn't ready to buy and she was respectful of my timeline. Fast forward to May of 2017. I was finally ready to trade in my old 2002 Accord. I scheduled an appointment with Jess one evening after work. She is a great listener, patient and answered all of questions - no matter how silly they seemed to me. She and her team presented a price I was very happy with. I was out of there in about an hour. The car I wanted was on back order so it was a couple weeks before it came in. The morning I went to pick up my car, all the paperwork was quick and I never felt like I was getting pressured. Jess spent a long time going through things with me and answering my questions. All along the way communication was very clear, I felt heard and my time was respected. The whole team at Hendrick are true professionals. Jess made what I was dreading a truly pleasant and easy experience. Service is really the only thing that differentiates businesses anymore, so you really need to bring your A-game when you’re dealing with consumers. Jess Johnson brings it and I highly recommend her! More

Made The Difference I believe the single best compliment someone can receive is that they made a difference. There is no question that Sean Mclane and Jay Levin made a di I believe the single best compliment someone can receive is that they made a difference. There is no question that Sean Mclane and Jay Levin made a difference and should be commended for their friendly approach, professional support, understanding and hospitality while we were in their dealership. After an entirely different dealership negotiated, made promises and then failed to deliver on them; it was Sean and Jay that stepped and up showed us what the process should be from start to finish with white-glove service. Thanks for stepping up when another dealership left us on the side of the road. More