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Hendrick Honda
Charlotte, NC
3,507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 27, 2016
First Time Car Buyer Yesterday I signed a lease for a 2017 Honda Accord. I am a first time car buyer, and ultimately decided to go with leasing based on my current situati Yesterday I signed a lease for a 2017 Honda Accord. I am a first time car buyer, and ultimately decided to go with leasing based on my current situation. A week ago, George talked to me about the differences in the civic and the accord and we test drove each so I could decide on the vehicle I wanted. Yesterday, Sean and Amanda helped me with the leasing process and made sure my experience at Hendrick was above and beyond expectations. Amael in the finance department helped me out with the paperwork and making sure I understood and was comfortable with everything I was doing. I can't praise Hendrick Honda enough! I would send anybody here. The customer service that I have received so far from them is unmatched. More
by alaina
Employees Worked With
George M., Amael Panhwar, Amanda Bender, Sean McLane
November 26, 2016
Condescending sales manager We test drove a pilot and then started negotiations and all was fine until your sales manager, Sean, came out. He let us know that he wouldn't wiggle We test drove a pilot and then started negotiations and all was fine until your sales manager, Sean, came out. He let us know that he wouldn't wiggle at all on the price, which was above MSRP, and that would have been fine if he wouldn't have been so rude and condescending. He let us know that plenty of wealthier people would buy this car and he had no trouble selling it so we could "take it or leave it." When we decided to leave it, mostly due to his attitude, we said we were sad we couldn't make a deal, he responded "I'm not going to chase you out the door on that note." This is the rudest and worst experience I've ever had at any car dealership. I am sincerely disappointed- I absolutely understand the high demand for the pilot and respect that, but I cannot understand Sean's behavior and will never buy a car there. More
by Dietcoke5
Employees Worked With
Sean McLane, Steve Bagwell
October 19, 2016
Nice Sales Guy I went into the dealership late before closing and was met by Ronnie Russell... great salesman, great attitude, not too pushy and very knowledgeable a I went into the dealership late before closing and was met by Ronnie Russell... great salesman, great attitude, not too pushy and very knowledgeable about the inventory. After telling him what I wanted he showed me what was avail6and didn't push me to buy something else. I had additional requests and he followed through. Go see Ronnie Russell and tell him Peppermint Patty sent you :-) Thanks Ronnie More
by Peppermint Patty
Employees Worked With
Ronnie Russell
October 11, 2016
Response Thank you for your kind response. I actually have an Acura but prefer your dealership completely over Hendrick Acura. Even though they are both Hendr Thank you for your kind response. I actually have an Acura but prefer your dealership completely over Hendrick Acura. Even though they are both Hendrick owned, the attitude received at Acura is unbearable and unfortunately have a monopoly in Charlotte. I have used Hendrick Honda for years, even before it was Hendrick and I always feel welcome, receive exceptional service and am always happy. That's why I was so surprised about the rain issue on Saturday. Folks please use this dealership! You will not be sorry. More
by Patricia Jolly
Employees Worked With
unknown
September 22, 2016
Good experience Had a good experience. He took care of all my credit issues and help me get into a car. Ronnie also help solve a problem that I had a few weeks after Had a good experience. He took care of all my credit issues and help me get into a car. Ronnie also help solve a problem that I had a few weeks after I got the car. I recommend everyone to go see Ronnie Russell. More
by Julian Gilmore
Employees Worked With
Ronnie Russell
September 21, 2016
Excellent service Wendy Previtire was such a wonderful Sales Representative. She worked hard to finalize the car deal for us. We got just what we wanted.Thanks for all Wendy Previtire was such a wonderful Sales Representative. She worked hard to finalize the car deal for us. We got just what we wanted.Thanks for all you guys great service. More
by Damonrider
Employees Worked With
Wendy Previtire
September 15, 2016
Poor Salesmanship Don't bother trying to negotiate using fair price resources like TrueCar or Edmunds. Go to Scott Clark, McKenney-Salinas, or Honda of Rock Hill if you Don't bother trying to negotiate using fair price resources like TrueCar or Edmunds. Go to Scott Clark, McKenney-Salinas, or Honda of Rock Hill if you actually want to get a good deal from reasonable sales managers. Hendrick preys on the ignorant. More
by RyanH
Employees Worked With
Andrew Patteson
September 09, 2016
Wish I had known how I was going to be treated after the sal Title says it all. I was told one this at purchase time, and later something different. When I tried to rectify situation, no one in management woul Title says it all. I was told one this at purchase time, and later something different. When I tried to rectify situation, no one in management would speak with me. Salesman was short and rude with me. More
by CSHUBERT
Employees Worked With
Steve Carlson
July 30, 2016
Very smooth and sharp personal service from Jess Johnson Jess Johnson was very helpful on our lease of two Hondas, a Fit and CR-V. We came in for a recall on our Fit and decided to release both of our car Jess Johnson was very helpful on our lease of two Hondas, a Fit and CR-V. We came in for a recall on our Fit and decided to release both of our cars, Fit and CR-V, since both were near the end of their leases. This was a complicated transaction and Jess was right of top of both situations. I would certainly recommend Jess to any prospective customer. Jess was very understanding of our situation and served us to a tee. More
by Bill
Employees Worked With
Gus Forbes, Stewart Abbott, Jess Johnson
July 07, 2016
Professional Sales Organization Sean McLane and his staff are professional and treat everyone with respect. We were given an excellent price without any haggling on both the new Acco Sean McLane and his staff are professional and treat everyone with respect. We were given an excellent price without any haggling on both the new Accord as well as for our trade in. Hendrick Honda has a customer for life and will recommend them to all our friends and family. More
by dag2468
Employees Worked With
Sean McLane
