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Hendrick Honda
Charlotte, NC
3,507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,507 reviews
December 02, 2015
Amazing experience great price nice people I went first time just to test drive the car. Charlie and Sam helped very well and gave me upfront price for the 2016 vehicle which I was expecting fo I went first time just to test drive the car. Charlie and Sam helped very well and gave me upfront price for the 2016 vehicle which I was expecting for 2015 CR-V. I roamed around to few other dealership nobody was near to that price. I went back and purchased car, i should have done it on day 1 itself. Thanks Charlie, Sam and Tony, Really appreciate all your help. thanks, More
by Chirag Shah
Employees Worked With
Tony Hansford, Charlie Myers, Sean McLane
November 16, 2015
Service Had both vehicles service here, after trying to deal with another dealership, I took the 20 miles drive to Hendrick...I can't say enough about the ser Had both vehicles service here, after trying to deal with another dealership, I took the 20 miles drive to Hendrick...I can't say enough about the service I received..I am now locked with this dealership..Even though it was busy somehow both service agents remember me, and approach me once my cars were serviced.. Good job ladies and gentlemen More
by Hugh
Employees Worked With
Daniel Smith, Dan Cannon
November 07, 2015
service advisor Kyle Blagg I went to Hendrick Honda for an oil change and tire rotation and asked that they check and adjust the tire pressure if necessary. The 2014 Accord EX c I went to Hendrick Honda for an oil change and tire rotation and asked that they check and adjust the tire pressure if necessary. The 2014 Accord EX coupe has nitrogen inflated tires and the low tire pressure light has never come on. As I am driving home I notice a light lit up on the dashboard that I had never seen before. After I got home I checked the owners manual to find out what the light indicated, it was the low tire pressure light. I had to go back to Hendrick Honda in a driving rain storm and inform the service advisor Kyle Blagg that the low tire pressure light is on. He takes the car back to the service dept. and when he comes back says all the tires were 25psi and they should be 33psi , making it seem like it was somehow my fault.The low tire pressure light was not on when I entered the service department, and had never come on before in the 13 months that I have owned the car. Mr. Blagg never offered an apology for the service dept. allowing my car to leave the dealership with under inflated tires and the low tire pressure light on. I told Mr. Blagg I expected Hendrick Honda's service dept. to be better than that and his dismissive response was "your car is parked out front" and he turned and walked away. The service technician's error was compounded when Mr. Blagg chose to take on an arrogant demeanor instead of saying something like I'm sorry this happened or I'm sorry for the in convenience, had he done that, I would never have written this review. More
by unhappy customer
Employees Worked With
Kyle Blagg
November 03, 2015
Darron McCullough - Service I had such an enjoyable experience at Honda Collision. I wanted to thank Darron for his service and our conversation. You are really great at your job I had such an enjoyable experience at Honda Collision. I wanted to thank Darron for his service and our conversation. You are really great at your job. Even though I came to you having been distressed about my car being hit, you made the experience very delightful and easy. More
by Honda
Employees Worked With
Darron McCullough
October 27, 2015
Deceptive practices I bought a car there 5 and a half years ago. I called back 2 hours after buying the car and told the person who did my financing and sold me an extend I bought a car there 5 and a half years ago. I called back 2 hours after buying the car and told the person who did my financing and sold me an extended warranty that i no longer wanted the exrended warranty. He said tye loan had been made and that he would cancel the extended warranty and i would get the money back when the loan was paid off. The extended warranty was never cancelled and that person no longer works there. $2000 More
by Adamshope
Employees Worked With
Dont remembee
October 19, 2015
They only want your money Quick service replacing the recalled airbag in my CR-V, but when I tried to pick up the car, it had a check engine light and stalled repeatedly in the Quick service replacing the recalled airbag in my CR-V, but when I tried to pick up the car, it had a check engine light and stalled repeatedly in the parking lot. Neither had ever been issues prior to dropping it off, but the service department refused to look into it without charging $110 for diagnostics. I spoke to management and they agreed to read the check engine light. The results eventually showed the issue to be unrelated to the airbag replacement, but it also revealed their lack of commitment to customer service and their only goal to be taking your money. More
by JohnDHuffman
Employees Worked With
Don Gunn
September 21, 2015
Chris Curran-Service I brought my Honda Accord in for my 2nd service. Chris Curran has helped me both times. Both times have been great. Chris was very attentive to what I I brought my Honda Accord in for my 2nd service. Chris Curran has helped me both times. Both times have been great. Chris was very attentive to what I needed. He kept me up to date on my service. Took the time to discuss in detail what they were doing and also answered all my questions that I had for future service. I would definitely recommend them for all your service needs. More
by Norm
Employees Worked With
Chris Curran
September 08, 2015
"Smart and Personal Approach" Jess Johnson was the salesperson who helped me with my recent purchase of a Honda Odyssey. She is pleasant, professional, and competent without Jess Johnson was the salesperson who helped me with my recent purchase of a Honda Odyssey. She is pleasant, professional, and competent without being overbearing. She answered all questions quickly and completely. Once I had made the purchase, Jess spent a great deal of time orienting me to the new car and all its features. She has since followed up with me to make sure I am satisfied with my purchase. Hendrick’s is fortunate to have her in their sales department. When it was time to negotiate the price of the car, I was introduced to Sean McLane. I had done my research prior to car shopping and did not want to spend any more time than necessary. Sales games are wasted on me. Sean is a polished sales person/negotiator. He initially made a suggestion about the negotiating process which would have necessitated my returning to the dealership before getting a price. When he realized I had no interest in that, he quickly revised his approach. I didn’t buy the car on the spot, but, when I left, I had all the information I needed to make a decision. Without that, I may well have purchased from the dealership I had previously purchased from. More
by Goldie
Employees Worked With
Sean McLane, Jess Johnson
September 02, 2015
Service! I brought my car in to get it's second service since purchasing it, and my advisor Daniel was fantastic! He had my car in and out in a timely manor an I brought my car in to get it's second service since purchasing it, and my advisor Daniel was fantastic! He had my car in and out in a timely manor and was super nice and very friendly! He kept me well informed while I was waiting and answered all of my questions!!! This is my third time working with him and he's still as wonderful as he was the first time! I look forward to using him again!! More
by Wickedcute123
Employees Worked With
Daniel Smith
August 22, 2015
Recent trip to service department From my e mail to Tim Whitener to request service, until the time I left after my car was serviced, Tim treated me as if I was the only customer that From my e mail to Tim Whitener to request service, until the time I left after my car was serviced, Tim treated me as if I was the only customer that he had! He is the best. More
by Linda K
Employees Worked With
tim whitener
