
Hendrick Honda
Charlotte, NC
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Jeffrey Smith I have been been very happy with the service provided by Hendrick Honda. Jeffrey Smith has been someone that I have come to rely on to provide the be I have been been very happy with the service provided by Hendrick Honda. Jeffrey Smith has been someone that I have come to rely on to provide the best advice on service and and car maintenance. More
Excellent Service Dan Cannon is a rock star service provider. Every time I come in his sincerety in his desire to keep my family safe in our van is readily apparent as Dan Cannon is a rock star service provider. Every time I come in his sincerety in his desire to keep my family safe in our van is readily apparent as well as his timely delivery of services. More
i really enjoyed the customer service from Dennis Sanford. I really liked the way Honda makes me happy with their customer service.. I work in retail so to me that's a big deal.. Please keep up the great work. I really liked the way Honda makes me happy with their customer service.. I work in retail so to me that's a big deal.. Please keep up the great work.. Hendrick Honda is number one in my book always... Thanks More
best experience ever first time taking my accord for service an it was like nothing i have dealt with before. Dennis Sanford greeted me when i pulled my vehicle into the g first time taking my accord for service an it was like nothing i have dealt with before. Dennis Sanford greeted me when i pulled my vehicle into the garage area, imeadiantly started the process an was very nice an informative. all my information was in the system did not have to do anything but go to waiting area, car was finished ahead of time, could not ask for a better experience than the one i had. thank you all an will tell everybody about the buying an service of your dealership. More
Service Performed I called the service department on Saturday & was given an appointment for Monday. Tim Whitnerer was the rep that worked with me. He was excellent. It I called the service department on Saturday & was given an appointment for Monday. Tim Whitnerer was the rep that worked with me. He was excellent. It was a pleasure working with him. Mike Angelon More
Feels like family About 8 years now, I've been using Brent Bell as my Honda Representative. He is extremely informed about vehicles in general, especially Honda's. All About 8 years now, I've been using Brent Bell as my Honda Representative. He is extremely informed about vehicles in general, especially Honda's. All these years and several cars later, it's like we are family. I know I can trust him to assist me in making major purchases for my family. He is a very patient man! Sean McLean has been assisting me just as long as Brent, and I am pretty sure he is the sweetest man I've ever met. Over the years, he has always taking the time to make sure I'm taken care of and satisfied! I am very grateful for these two and always look forward to seeing them again! More
Excellent Service Department I experienced excellent service provided by John Miller for my Acura RDX. He was professional and courteous and went through me with the entire bill d I experienced excellent service provided by John Miller for my Acura RDX. He was professional and courteous and went through me with the entire bill details. More
5,000 Mile maintenance check on my 2015 CRV. Since a third party purchased my car for me, this was my first visit to Hendrick. I was very impressed with the service department. It was a quick Since a third party purchased my car for me, this was my first visit to Hendrick. I was very impressed with the service department. It was a quick and comfortable wait in their very convenient lounge. Since I live 80 miles from Hendrick Honda, I had planned to move my service to a Honda dealership closer to where I live, but after this visit I will be returning to Hendrick Honda. More
40 - point check I was interested in evaluation of my 2004 Accord. Dennis explained the nature and scope of the checklup. Everything was done satisfactorily. At thi I was interested in evaluation of my 2004 Accord. Dennis explained the nature and scope of the checklup. Everything was done satisfactorily. At this time I have not yet decided whether to continue driving my car for another several years, or consider purchase of a new one. For your information, if you are reading this, I despise survey questionnaires of this kind. I think they are demeaning to employees, and insulting to customers. I have had considerable experience with questionnaires in the course of my professional career, and I know that they are nearly worthless as sources of information. For example: as regards automobile service, only two ratings are realistically possible: Satisfactory, and Unsatisfactory. In addition, asking me to connect this with social media is an insult. I am completing this only because Mr. Sanford has assisted me capably several times over the years, and I would not want him to be penalized for absence of a review. More
Service Department I dropped my car off for service and my advisor Clarissa Parks kept me updated and called to let me know what I needed done for my car. She was great I dropped my car off for service and my advisor Clarissa Parks kept me updated and called to let me know what I needed done for my car. She was great:) More