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Hendrick Honda
Charlotte, NC
3,594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 03, 2015
Darron McCullough - Service I had such an enjoyable experience at Honda Collision. I wanted to thank Darron for his service and our conversation. You are really great at your job I had such an enjoyable experience at Honda Collision. I wanted to thank Darron for his service and our conversation. You are really great at your job. Even though I came to you having been distressed about my car being hit, you made the experience very delightful and easy. More
by Honda
Employees Worked With
Darron McCullough
October 27, 2015
Deceptive practices I bought a car there 5 and a half years ago. I called back 2 hours after buying the car and told the person who did my financing and sold me an extend I bought a car there 5 and a half years ago. I called back 2 hours after buying the car and told the person who did my financing and sold me an extended warranty that i no longer wanted the exrended warranty. He said tye loan had been made and that he would cancel the extended warranty and i would get the money back when the loan was paid off. The extended warranty was never cancelled and that person no longer works there. $2000 More
by Adamshope
Employees Worked With
Dont remembee
October 19, 2015
They only want your money Quick service replacing the recalled airbag in my CR-V, but when I tried to pick up the car, it had a check engine light and stalled repeatedly in the Quick service replacing the recalled airbag in my CR-V, but when I tried to pick up the car, it had a check engine light and stalled repeatedly in the parking lot. Neither had ever been issues prior to dropping it off, but the service department refused to look into it without charging $110 for diagnostics. I spoke to management and they agreed to read the check engine light. The results eventually showed the issue to be unrelated to the airbag replacement, but it also revealed their lack of commitment to customer service and their only goal to be taking your money. More
by JohnDHuffman
Employees Worked With
Don Gunn
September 21, 2015
Chris Curran-Service I brought my Honda Accord in for my 2nd service. Chris Curran has helped me both times. Both times have been great. Chris was very attentive to what I I brought my Honda Accord in for my 2nd service. Chris Curran has helped me both times. Both times have been great. Chris was very attentive to what I needed. He kept me up to date on my service. Took the time to discuss in detail what they were doing and also answered all my questions that I had for future service. I would definitely recommend them for all your service needs. More
by Norm
Employees Worked With
Chris Curran
September 08, 2015
"Smart and Personal Approach" Jess Johnson was the salesperson who helped me with my recent purchase of a Honda Odyssey. She is pleasant, professional, and competent without Jess Johnson was the salesperson who helped me with my recent purchase of a Honda Odyssey. She is pleasant, professional, and competent without being overbearing. She answered all questions quickly and completely. Once I had made the purchase, Jess spent a great deal of time orienting me to the new car and all its features. She has since followed up with me to make sure I am satisfied with my purchase. Hendrick’s is fortunate to have her in their sales department. When it was time to negotiate the price of the car, I was introduced to Sean McLane. I had done my research prior to car shopping and did not want to spend any more time than necessary. Sales games are wasted on me. Sean is a polished sales person/negotiator. He initially made a suggestion about the negotiating process which would have necessitated my returning to the dealership before getting a price. When he realized I had no interest in that, he quickly revised his approach. I didn’t buy the car on the spot, but, when I left, I had all the information I needed to make a decision. Without that, I may well have purchased from the dealership I had previously purchased from. More
by Goldie
Employees Worked With
Sean McLane, Jess Johnson
September 02, 2015
Service! I brought my car in to get it's second service since purchasing it, and my advisor Daniel was fantastic! He had my car in and out in a timely manor an I brought my car in to get it's second service since purchasing it, and my advisor Daniel was fantastic! He had my car in and out in a timely manor and was super nice and very friendly! He kept me well informed while I was waiting and answered all of my questions!!! This is my third time working with him and he's still as wonderful as he was the first time! I look forward to using him again!! More
by Wickedcute123
Employees Worked With
Daniel Smith
August 22, 2015
Recent trip to service department From my e mail to Tim Whitener to request service, until the time I left after my car was serviced, Tim treated me as if I was the only customer that From my e mail to Tim Whitener to request service, until the time I left after my car was serviced, Tim treated me as if I was the only customer that he had! He is the best. More
by Linda K
Employees Worked With
tim whitener
August 14, 2015
Car buying made pleasant Shout out to Robert Conley and Gus Forbes! Thank you for an easy car buying experience! We were treated with kindness, humility and respect! Will reco Shout out to Robert Conley and Gus Forbes! Thank you for an easy car buying experience! We were treated with kindness, humility and respect! Will recommend this dealership and the staff! More
by Gtn
Employees Worked With
Robert Conley, Mon Manh Nguyen, Tim Whitener, Gus Forbes
August 14, 2015
Professional Experience! Our experience with Hendrick Honda was extremely professional from the time I made an email inquiry to the time I met Troy Rivens. Troy was very help Our experience with Hendrick Honda was extremely professional from the time I made an email inquiry to the time I met Troy Rivens. Troy was very helpful, explained everything in detail, and went out of his way to make our experience an easy one. My internet contact was Andrew Patteson. Thank you for getting back to us so quickly. Using the internet price made everything run smoothly. More
by Milo55
Employees Worked With
Troy Rivens, Andrew Patteson
August 13, 2015
Best Honda Dealer - EVER We have bought several cars from John Tatum at Hendrick Honda. Not only does he know all of the features that the car offers, but he sets you up befor We have bought several cars from John Tatum at Hendrick Honda. Not only does he know all of the features that the car offers, but he sets you up before you go. He always makes sure we know everything before we sign anything or walk out the door. He is knowledgeable, professional and just an all around awesome guy. Won't go to anyone else but him. Sean McLean and Manh are also amazing to work with from the business side..highly recommend! More
by Jen
Employees Worked With
John Tatum, Sean McLane
