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Hendrick Honda
Charlotte, NC
3,456 Reviews
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January 28, 2015
A great experience! I had a wonderful experience working with Manny Dasilva. He was very pleasant , explained everything to me thoroughly, and was very patient addressing I had a wonderful experience working with Manny Dasilva. He was very pleasant , explained everything to me thoroughly, and was very patient addressing all of my questions and concerns.I am very happy with my new Honda Civic which I purchased last week. I also want to mention Scott Wendel who was my service adviser for years ----he is always very helpful and pleasant to work with as well. maryann english More
by maryann
Employees Worked With
Scott Wendel, Manny Dasilva
November 01, 2014
Horrible Service! Called on Thursday. Was scheduled for 10:15am Saturday. Car was not even pulled in for analysis at 1pm. Went to pick it up at 1:30 and car could no Called on Thursday. Was scheduled for 10:15am Saturday. Car was not even pulled in for analysis at 1pm. Went to pick it up at 1:30 and car could not be located because it was in the queue. Why tell us you have 175 cars to service? Why not schedule the service when you have time to service the car? Our day was wasted. No consideration for customer. Your hold line (we were on hold a lot) says you are all about customer service--suggest you just think about scheduling from customer point of view. More
by Terry Nelly
Employees Worked With
Chris Curran
October 03, 2014
Collision service is excellent Darron McCullough was so good to work with that it made the tree falling on my car somehow seem not so bad. He was friendly, professional and kept me Darron McCullough was so good to work with that it made the tree falling on my car somehow seem not so bad. He was friendly, professional and kept me well updated on status of my vehicle. He and his team did a fantastic job on my car..it looks great. I had my dog Stella with me and Darron was so sweet to her and she liked him so much that I just knew he was a good guy who would do a good job. Stella's instincts were right on. Great experience...Darron is the best! More
by Kim Macfarlan
Employees Worked With
Darron McCullough
September 09, 2014
Just bought the new 2014 Accord Sport...love it!! After a week of shopping for an SUV, my husband and I decided instead to purchase the new 2014 Honda Accord Sport. Over the years, this is the third A After a week of shopping for an SUV, my husband and I decided instead to purchase the new 2014 Honda Accord Sport. Over the years, this is the third Accord we have purchased at this dealership. Special mention and our thanks goes to Steve Bagwell, Vickie Athey, Andrew, Sam Anders, sales manager, and KellyJo in Finance. They all provided outstanding sales assistance to make this buying process easy for us. The Hendrick Sales team is very professional, courteous, friendly and they make you feel like a family member helping to make the right decision on a vehicle that is right for you. In the past, we have also used the service department for our other two Accords, and they too, have provided excellent and professional service. We highly recommend Hendrick Honda of Charlotte. You will not be disappointed. They are the best! More
by jckish
Employees Worked With
Andrew Patteson, Sam Anders, Steve Bagwell, Vickie Athey
August 30, 2014
The Collision Staff is the greatest!!! I was recently in an auto collision. I don't normally provide reviews, especially for dealerships, but Darren McCullough (Collision Ctr Estimator) and I was recently in an auto collision. I don't normally provide reviews, especially for dealerships, but Darren McCullough (Collision Ctr Estimator) and his team were SO knowledgeable and helpful that I felt compelled to do so. Darren helped me every step of the way and he initiated communication about the status of my 2008 Accord before I even thought of calling. Darren and his team were prompt and extremely courteous. They worked with the insurance company and every thing was just so darn easy! I just pulled in, obtained a rental car, went about my life, came back and drove away. All in all, I would TOTALLY recommend Darren and the collision department, if and when an unfortunate accident occurs. They all went the extra mile to make sure I was satisfied and I am happy I chose them to repair my car. I believe you will be also, if you chose them!! You will not be sorry. Thanks guys!!! More
by S. Pat
Employees Worked With
Darron McCullough
August 26, 2014
Great service all the way around! Melissa E was fantastic to work with and took great care of us. When we had a mechanical issue we were quickly taken care of and Scott B took the lead Melissa E was fantastic to work with and took great care of us. When we had a mechanical issue we were quickly taken care of and Scott B took the lead and resolved an issue we had. Great experience and I would highly recommend Hendrick Honda in Charlotte. More
by J&S Long
Employees Worked With
Melissa Evans
August 25, 2014
Should be awarded for excellent customer service skills Frank Norton has gone the extra mile & Hendrick is very fortunate to have a salesman of his caliber working for them. This is the 2nd Honda we bought Frank Norton has gone the extra mile & Hendrick is very fortunate to have a salesman of his caliber working for them. This is the 2nd Honda we bought from him and we always recommend him to family, friends, and acquaintances when they are in the market to buy a car. It is too bad that you cannot clone this wonderful, valuable and exceptional sales representative. He deserves the highest commendation. Way to go Frank!!! More
by frances1942
Employees Worked With
Frank Norton
August 13, 2014
Warm, friendly, helpful, knowledgeable salesman We enjoyed the warm, friendly Tony Howsare at Hendrick Honda of Charlotte as he helped us compare the cars that would suit our criteria. We had done a We enjoyed the warm, friendly Tony Howsare at Hendrick Honda of Charlotte as he helped us compare the cars that would suit our criteria. We had done a lot of research and already had a good idea of what we were looking for in a car. Tony fully understood and accepted our criteria and did an excellent job of outlining the differences that would help us decide how to best fulfill our financial, mileage, and performance criteria. We appreciated very much his knowledge and attention to our needs and desires. We enjoyed his personal warmth and cordial attitude. His manager was also very sharp and helpful when discussing financial options. More
by rwendell
Employees Worked With
Tony Howsare
August 08, 2014
My 3rd honda lease I've never leased before going to Hendrick Honda. I've been able to trade up every 2 yrs, something I never dreamed I could do. They work with my budg I've never leased before going to Hendrick Honda. I've been able to trade up every 2 yrs, something I never dreamed I could do. They work with my budget and I'm very happy.! More
by carleah
Employees Worked With
Paul York.
July 31, 2014
After the sale, they just do not care They push you to buy a car, but their dealer administration does not care after you sign the papers, they're careless, negligent and I do not advise a They push you to buy a car, but their dealer administration does not care after you sign the papers, they're careless, negligent and I do not advise anyone to buy from them because my experience with the title office was horrible, along with the ignorance and uncaring GM. The papers were messed up and sent to the wrong address after insisting to send to a specific address. I called numerous times, sent numerous emails, but to no avail, I was just ignored. I worked with one salesperson, then was shelved off to another, then after the sale, another salesperson was sent to help me, but he seemed very rude. He did not smile, and did not seem happy he was helping me after the sale. I was treated poorly and no one cared to solve the problem they caused, they refused to admit their wrong doing. Their administration is very careless and are all talk, they have a big name out there, but when it comes to customer service and delivering on their promises or products, they are empty. From my experience, buying many cars from several dealers, this was the worst experience I've ever had in the state of NC. Their GM or sales manager could not even come out to shake our hand or thank us for doing business, sitting in the office like big CEOs. They are so lost, busy, and careless in their own little world, they never attempted to call me after 2 days or even a week to ask me about the car or see how I liked it. They tell you something by phone, and say they will take care of it. It's all empty lies and undelivered promises. They have very poor communication skills, since the upper management and salespeople do not communicate very well with the office that does papers. One shelves you off to another, only to tell you a different story. The owner or GM can't be man enough to pick up the phone and listen and solve a problem, that shows how much they care. Makes for a very special dealership. More
by Blu, blanc, et rouge
Employees Worked With
Chris Robinson, Sam Fisher, Sam Anders
