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Hendrick Honda
Charlotte, NC
3,540 Reviews
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March 21, 2015
Awful Customer Service Experience Alex said he would call the next day when the car was ready for a test drive. He never called. I called him to find out. He wasn't around so someone h Alex said he would call the next day when the car was ready for a test drive. He never called. I called him to find out. He wasn't around so someone had to look for him. When he got on the phone he was very distracted by something. He just occasionally said "What?" "What?" "Who is this?" "What car?" The connection was fine. I explained I was there the day before with my mom. He said something like "I see a lot of customers." Either the car was ready or he was available for me to test drive at 6:30pm. I decided to buy it, but they needed to detail it first. He said he will call the next day to let me know when it will be ready. I didn't hear from him, so I called around 3:50pm to find out the car's status. The receptionist said he was busy at the moment, but would have him call me very soon. No call. I called back at 4:30pm and I was transferred not once, not twice, but 4 times with a 30+ second wait between each. All I asked was whether someone knew if the car I put a down payment on was ready. Finally, I get Alex. Blah blah, the car's ready (except it still has scratches that need touching up). I get there, Alex isn't around. He eventually pops up and we start the paperwork. He occasionally disappears and reappears in the middle of it. Side note: a $650 non-negotiable "administrative fee". Carmax's is $200. Also, Hendrick gave me $1000 for my trade-in, Scott Clark offered $1200, which is it's actual kbb value. He disappears for a long time and I guess he assumed I knew it was time to go to the business office. I finish up there. He's nowhere to be found, so they have to page him. I had to ask for my key before he gave it to me. Didn't have a second one for me though. Alex and Hendrick Honda made me feel completely unimportant and more of a nuisance than a customer. Hendrick never again. Never again Hendrick. More
by TonyA
Employees Worked With
Alex Jimenez
March 16, 2015
The Worst experience of my life!!!!!!!!!!!!!! ZERO RECOMMEND My recommendation to come to this location or dealership Hendrick Honda its ZERO. They make me sign a contract with a ridiculous APR which is the 1 My recommendation to come to this location or dealership Hendrick Honda its ZERO. They make me sign a contract with a ridiculous APR which is the 17.31% when they told me it was going to be 7.3%. I give them $20,000 dlls down payment and they want to take more than $ 8,000.00 off because I don't want the van anymore. Dorian Gordon one of the finance department threatening by telling they were going to call the police and accused me of stealing a van. How this could be possible when he put the plates under my name????? I know they expect to get a lot of money from me but not this way. Nobody has communicated with me or answer any of my questions. There's no absolutely no customer service and I feel they just want to take my money and run with it. I will never do business with them or recommend to anyone. I been having the worst experience of my life. The sad thing is my family has purchased 3 vehicles from them and I would of been the 4th. They have lost a customer for life. More
by Nancy
Employees Worked With
Dorian Gordon
February 21, 2015
Bought 2015 Honda Accord EX-L We had a wonderful experience at Hendrick Honda! We saw their great prices online and settled on a price over the phone. We live an hour and a half We had a wonderful experience at Hendrick Honda! We saw their great prices online and settled on a price over the phone. We live an hour and a half away but it was totally worth the drive! Everyone was super polite and could not have been more friendly. Our salesman Wayne Alexander, Finance Manager Kelli Jo, Sales Manager Sam, and all the other staff members were all great! We felt very welcomed and they did their best to work with what we wanted and could afford. We enjoyed getting to "build" our car to our needs without all of the run around we experienced other places. If you are in the market to buy please go see them! We are excited to be proud new owners of a 2015 Honda Accord EX-L. Two big thumbs up for Hendrick Honda!!! More
by k&tbrown
Employees Worked With
Wayne Alexander, Sam Reynolds
February 01, 2015
Outstanding Customer Service From the moment I arrived to the moment I left the service Hendrick Honda provided was outstanding. Manny helped me find exactly what I was looking fo From the moment I arrived to the moment I left the service Hendrick Honda provided was outstanding. Manny helped me find exactly what I was looking for. He made the process so simple. I also dealt with Sean and Dorian who also provided the best in customer service! This team made me feel so comfortable with any decision I was making. I was worried about the pressure I would feel at a car dealership but this was not the case at all. I will be recommending all my family and friends to visit Hendrick Honda!!! Thanks Manny, Sean and Dorian. I will be back! More
by Whiteleys06
Employees Worked With
Dorian Gordon, Sean McLane, Manny Dasilva
January 28, 2015
A great experience! I had a wonderful experience working with Manny Dasilva. He was very pleasant , explained everything to me thoroughly, and was very patient addressing I had a wonderful experience working with Manny Dasilva. He was very pleasant , explained everything to me thoroughly, and was very patient addressing all of my questions and concerns.I am very happy with my new Honda Civic which I purchased last week. I also want to mention Scott Wendel who was my service adviser for years ----he is always very helpful and pleasant to work with as well. maryann english More
by maryann
Employees Worked With
Scott Wendel, Manny Dasilva
November 01, 2014
Horrible Service! Called on Thursday. Was scheduled for 10:15am Saturday. Car was not even pulled in for analysis at 1pm. Went to pick it up at 1:30 and car could no Called on Thursday. Was scheduled for 10:15am Saturday. Car was not even pulled in for analysis at 1pm. Went to pick it up at 1:30 and car could not be located because it was in the queue. Why tell us you have 175 cars to service? Why not schedule the service when you have time to service the car? Our day was wasted. No consideration for customer. Your hold line (we were on hold a lot) says you are all about customer service--suggest you just think about scheduling from customer point of view. More
by Terry Nelly
Employees Worked With
Chris Curran
October 03, 2014
Collision service is excellent Darron McCullough was so good to work with that it made the tree falling on my car somehow seem not so bad. He was friendly, professional and kept me Darron McCullough was so good to work with that it made the tree falling on my car somehow seem not so bad. He was friendly, professional and kept me well updated on status of my vehicle. He and his team did a fantastic job on my car..it looks great. I had my dog Stella with me and Darron was so sweet to her and she liked him so much that I just knew he was a good guy who would do a good job. Stella's instincts were right on. Great experience...Darron is the best! More
by Kim Macfarlan
Employees Worked With
Darron McCullough
September 09, 2014
Just bought the new 2014 Accord Sport...love it!! After a week of shopping for an SUV, my husband and I decided instead to purchase the new 2014 Honda Accord Sport. Over the years, this is the third A After a week of shopping for an SUV, my husband and I decided instead to purchase the new 2014 Honda Accord Sport. Over the years, this is the third Accord we have purchased at this dealership. Special mention and our thanks goes to Steve Bagwell, Vickie Athey, Andrew, Sam Anders, sales manager, and KellyJo in Finance. They all provided outstanding sales assistance to make this buying process easy for us. The Hendrick Sales team is very professional, courteous, friendly and they make you feel like a family member helping to make the right decision on a vehicle that is right for you. In the past, we have also used the service department for our other two Accords, and they too, have provided excellent and professional service. We highly recommend Hendrick Honda of Charlotte. You will not be disappointed. They are the best! More
by jckish
Employees Worked With
Andrew Patteson, Sam Anders, Steve Bagwell, Vickie Athey
August 30, 2014
The Collision Staff is the greatest!!! I was recently in an auto collision. I don't normally provide reviews, especially for dealerships, but Darren McCullough (Collision Ctr Estimator) and I was recently in an auto collision. I don't normally provide reviews, especially for dealerships, but Darren McCullough (Collision Ctr Estimator) and his team were SO knowledgeable and helpful that I felt compelled to do so. Darren helped me every step of the way and he initiated communication about the status of my 2008 Accord before I even thought of calling. Darren and his team were prompt and extremely courteous. They worked with the insurance company and every thing was just so darn easy! I just pulled in, obtained a rental car, went about my life, came back and drove away. All in all, I would TOTALLY recommend Darren and the collision department, if and when an unfortunate accident occurs. They all went the extra mile to make sure I was satisfied and I am happy I chose them to repair my car. I believe you will be also, if you chose them!! You will not be sorry. Thanks guys!!! More
by S. Pat
Employees Worked With
Darron McCullough
August 26, 2014
Great service all the way around! Melissa E was fantastic to work with and took great care of us. When we had a mechanical issue we were quickly taken care of and Scott B took the lead Melissa E was fantastic to work with and took great care of us. When we had a mechanical issue we were quickly taken care of and Scott B took the lead and resolved an issue we had. Great experience and I would highly recommend Hendrick Honda in Charlotte. More
by J&S Long
Employees Worked With
Melissa Evans
