Hendrick Honda

Should be awarded for excellent customer service skills Frank Norton has gone the extra mile & Hendrick is very fortunate to have a salesman of his caliber working for them. This is the 2nd Honda we bought Frank Norton has gone the extra mile & Hendrick is very fortunate to have a salesman of his caliber working for them. This is the 2nd Honda we bought from him and we always recommend him to family, friends, and acquaintances when they are in the market to buy a car. It is too bad that you cannot clone this wonderful, valuable and exceptional sales representative. He deserves the highest commendation. Way to go Frank!!! More

Warm, friendly, helpful, knowledgeable salesman We enjoyed the warm, friendly Tony Howsare at Hendrick Honda of Charlotte as he helped us compare the cars that would suit our criteria. We had done a We enjoyed the warm, friendly Tony Howsare at Hendrick Honda of Charlotte as he helped us compare the cars that would suit our criteria. We had done a lot of research and already had a good idea of what we were looking for in a car. Tony fully understood and accepted our criteria and did an excellent job of outlining the differences that would help us decide how to best fulfill our financial, mileage, and performance criteria. We appreciated very much his knowledge and attention to our needs and desires. We enjoyed his personal warmth and cordial attitude. His manager was also very sharp and helpful when discussing financial options. More

My 3rd honda lease I've never leased before going to Hendrick Honda. I've been able to trade up every 2 yrs, something I never dreamed I could do. They work with my budg I've never leased before going to Hendrick Honda. I've been able to trade up every 2 yrs, something I never dreamed I could do. They work with my budget and I'm very happy.! More

Cannot say enough good things In a word, Jeff is OUTSTANDING! I have 4 different Honda vehicles and Jeff is my "go to" person. I have been a Honda client since 1985 and dealt w In a word, Jeff is OUTSTANDING! I have 4 different Honda vehicles and Jeff is my "go to" person. I have been a Honda client since 1985 and dealt with 7 dealerships across 3 states and Jeff is by far the most professional, personable, thorough, and thoughtful of anyone I have worked with. I cannot say enough good things about Jeff. He is the reason I keep coming back. More

Cannot say enough good things Jeff Smith is OUTSTANDING! Jeff is my "go to" person for everything. I have 4 Honda vehicles and Jeff is the only person I deal with. He is profes Jeff Smith is OUTSTANDING! Jeff is my "go to" person for everything. I have 4 Honda vehicles and Jeff is the only person I deal with. He is professional, personable, and always goes out of his way to make sure I receive top quality service. More

Worth the trip I'd had such terrible experiences at the local Honda dealer that I wouldn't take my car in to them anymore and sought out a local garage instead. Then I'd had such terrible experiences at the local Honda dealer that I wouldn't take my car in to them anymore and sought out a local garage instead. Then I heard about Hendrick Honda and the reviews were overwhelmingly great, all of them. so today I drove 45 miles to Hendrick Honda to have scheduled 60k maintenance performed on my 2006 Odyssey. The experience was well worth the drive. I was greeted by a pleasant Rodney Shirley in the Service bay. He was thorough and attentive of my needs. At the local dealer I was always suspect of their intentions but with Rodney I felt confident of the service recommendations he mentioned as well as his explanations about them. The local dealer would shuttle me back and forth all day by Hendrick provided a loaner car for the day making the whole process even easier. My van was serviced on time.I liked the fact that the whole service experience is handled thru one person from check in to pay out. To me that's makes it more personal and professional. Everyone I met and passed by were friendly. I noticed that every customer that came in regardless of the Service employee was greeted and handled in the same friendly caring manner. And on my way out the door I was treated to the free Starbuck's coffee bar. Hendrick Honda is a very nice and classy dealership. I'll be back if the need arises, just not too soon. Job Well Done More

I'll make this quick Hendrick Honda provided me with the most painless car-buying (or in this case leasing) experience that I have ever had. I traded emails with Sam, look Hendrick Honda provided me with the most painless car-buying (or in this case leasing) experience that I have ever had. I traded emails with Sam, looking for a price quote on a new Civic. He provided all the information, never once badgering me for a phone number so that he could call me a million times. Given that he had been so easy to communicate with, I gave him the chance to match the lowest lease quote I had received from another dealer, and he said he could. When I visited the dealership, Sam passed me off to Teresa (salesperson) to show the car. I was familiar with the car and didn't need much tutoring, but Teresa was super helpful anyway. Since Sam and I had already agreed to rough terms, there was no real haggling involved, and they even gave me a fair price on my trade that I had intended to sell to CarMax right down the road - thus saving me a trip and some extra time. Being a Sunday, I did have to wait a bit longer to get in with finance. However, this process was just as painless in the end. Dorian showed me my options for all the extended warranty/service products, and when I politely declined them all I felt like he really respected my wishes and didn't hassle me or pressure me to buy them. He did explain their potential benefits (some of those products do have SOME value after all), but again, I never felt like he was trying to rake me over the coals. Another first for me in terms of buying a car. Anyway, not much else needs to be said. I'm going to take my car back there for service now on principle alone! If you're considering a Honda, you'd be crazy not to give them a try. More

Customer service was great! Umberto Spinillc was very friendly, knowledgable and not pushy! He didn't seem desperate for a sale and wasn't all up in my face yo...haha! I have seriously walked away from friendly, knowledgable and not pushy! He didn't seem desperate for a sale and wasn't all up in my face yo...haha! I have seriously walked away from sales people like that. When I decided to buy my Honda Civic, Umberto gave me a tour of Hendrick Honda, showed me where my car would be serviced and what to expect. I was very impressed with the order in which my Honda and I would be taken care of. Thank you again Umberto! More

I would like to give an "Outstanding" evaluation to Jim Burrows for his help with both my "2006" and "2012" Honda Civics. I was in yesterday for service on the "2006" and Jim always look evaluation to Jim Burrows for his help with both my "2006" and "2012" Honda Civics. I was in yesterday for service on the "2006" and Jim always looks to see what we should do for my cars. He never tries to "sell" me something I don't need, and when he tells me about something I do need, he always explains why we need to this. I trust his judgment implicitly. He has treated both myself and my wife Anne with genuine kindness and concern throughout our relationship with Hendrick Honda in Charlotte. The very fact that we drive all the way in from Kannapolis so that Jim can oversee the service to our two Hondas should be a strong testament to our trust in him. For there are several dealerships MUCH closer to Kannapolis than your dealership on South Blvd. You are very fortunate to have such a fine person as Jim in your employ. Guard him well! Thank you, Wes and Anne Corle More