Hendrick Honda

Customer service was great! Umberto Spinillc was very friendly, knowledgable and not pushy! He didn't seem desperate for a sale and wasn't all up in my face yo...haha! I have seriously walked away from friendly, knowledgable and not pushy! He didn't seem desperate for a sale and wasn't all up in my face yo...haha! I have seriously walked away from sales people like that. When I decided to buy my Honda Civic, Umberto gave me a tour of Hendrick Honda, showed me where my car would be serviced and what to expect. I was very impressed with the order in which my Honda and I would be taken care of. Thank you again Umberto! More

I would like to give an "Outstanding" evaluation to Jim Burrows for his help with both my "2006" and "2012" Honda Civics. I was in yesterday for service on the "2006" and Jim always look evaluation to Jim Burrows for his help with both my "2006" and "2012" Honda Civics. I was in yesterday for service on the "2006" and Jim always looks to see what we should do for my cars. He never tries to "sell" me something I don't need, and when he tells me about something I do need, he always explains why we need to this. I trust his judgment implicitly. He has treated both myself and my wife Anne with genuine kindness and concern throughout our relationship with Hendrick Honda in Charlotte. The very fact that we drive all the way in from Kannapolis so that Jim can oversee the service to our two Hondas should be a strong testament to our trust in him. For there are several dealerships MUCH closer to Kannapolis than your dealership on South Blvd. You are very fortunate to have such a fine person as Jim in your employ. Guard him well! Thank you, Wes and Anne Corle More

Had an excellent experience with the professional staff at Hendrick Honda. Salesman Ned Hindi went out of his way to get my questions answered. My interest was in a non-Honda product and he was straight at Hendrick Honda. Salesman Ned Hindi went out of his way to get my questions answered. My interest was in a non-Honda product and he was straight up in acknowledging his limited familiarity with it. Rather than second-guessing, he suggested I drive the vehicle with him over to that particular dealership in Charlotte in order to get the answers I was seeking. Kudos!! Customer satisfaction was priority one. More

Butch Walters was excellent from start to finish in our purchase. We could not be happier with our treatment or the automobile! Butch listened to what we wanted, found the car, and had the automobile comp purchase. We could not be happier with our treatment or the automobile! Butch listened to what we wanted, found the car, and had the automobile completely ready for us. He is a quality person that we would unhesitatingly recommend to anyone in need of a resale automobile. Do yourself a favor and ask for Butch Walters - you will not be disappointed. More

Vickie Athey is the best sales associate I have ever had the pleasure to work with. She went above and beyond to make sure I was completely satisfied with my new Honda. She explained everything in detail, the pleasure to work with. She went above and beyond to make sure I was completely satisfied with my new Honda. She explained everything in detail, showed hands on as well in the car to make sure I understood each and every function down to installing info. on blue tooth since that feature was new to me. She really cares about her customers and makes buying a car from Hendrick Honda a fun experience. Marie Rock More

This was my second time for service on my CR-V and again, it was a totally good experience. Andrew Hedrick did an excellent job at handling my visit. He thoroughly explained all that was done, answering an it was a totally good experience. Andrew Hedrick did an excellent job at handling my visit. He thoroughly explained all that was done, answering any questions, and getting the job done in less time than he had originally estimated. There are dealers closer to my home, but I prefer to visit Hendrick Honda for the excellent experience. More

Great experience. Umberto Spinillo was very Great experience. Umberto Spinillo was very professional and treated us with respect. For me, as a first time customer in a dealership, my family an Great experience. Umberto Spinillo was very professional and treated us with respect. For me, as a first time customer in a dealership, my family and I walk in there knowing little about what we're actually going to pay for the car we wanted vs the advertised price. Umberto broke things down for us and explained how the process worked so that we didn't have any doubts about our purchase. Good friendly vibe and positive attitude with a no hassle, no rush and no obligation approach which is how it should be done. He was able to work with Tony Howsare (sales manager) to present us with better interest rate options which was the key in making our final decision. Umberto kept us up to date on things to make sure we where getting the best service possible. He made sure we understood fully before signing anything, answered all of our questions and was very patient with us. I never felt rushed and/or felt like there where any suspicious loop holes because they cleared any price doubts we had, unlike other dealerships where they hassle people into making a big mistake. More

We've been with Honda for almost 15 years now. In all that time, we've gotten great service. Dave Thomas is the nicest person we've ever dealt with in Service. Courteous, professional,easy to talk to, he that time, we've gotten great service. Dave Thomas is the nicest person we've ever dealt with in Service. Courteous, professional,easy to talk to, he makes the entire process stress free. He also makes sure you'll have your vehicle as quickly as possible.Great guy,great service. As long as Dave is there,I'll be sure to use them as my primary place of service and will be sure to recommend them to others as well. Thanks again,Dave. More

My wife and I just purchased a new Honda Accord from Vicky Athey and she is wonderfull!!! She was very professional and really explained everything well. She listened to what we wanted and then made it Vicky Athey and she is wonderfull!!! She was very professional and really explained everything well. She listened to what we wanted and then made it happen. It has been 10 years since we had purchased from this dealership and I researched Hendrick Honda sales staff reviews and Vicky just stood out so we thought we would ask for her and give it a shot. She was everything that had been said about her and so very much more. If you want a great sales experience with someone you can trust ... then just ask for Vicky Athey . You will not be disappointed . She will get our return business and our loyalty for sure . What a great asset to Hendrick Honda... Thank you Vicky for the best sales experience in 35 years of car purchases.. More

We were very pleased with our service experience. This was the first major work on our 2009 Honda Odyssey, we were replacing timing belt and tension. Jesus Aldo notified us that mechanic highly recommend was the first major work on our 2009 Honda Odyssey, we were replacing timing belt and tension. Jesus Aldo notified us that mechanic highly recommended a wheel alignment and tire rotation. We agreed and then Jesus recommended we check of email for coupon and he was right we used 10% discount and their was special already on tire rotation we really appreciated his assistance. He also asked his supervisor to shuttle me train station I had 9:30 appt. My care runs great and service experience was great. Erich & Katrina More