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Hendrick Honda of Charleston
Charleston, SC
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
October 08, 2020
Thank you for taking care of my problem with the vehicle surge. I had visited another Honda dealer with the same problem before and they chose not to help. Your service department on the other hand has alwa surge. I had visited another Honda dealer with the same problem before and they chose not to help. Your service department on the other hand has always been very helpful and professional. I appreciate Jonathan's people skills, technical knowledge and willingness to take the time with the customer. I have had a bad experience with 2 other Honda dealers I have dealt with related to this Ridgeline but your service team makes me stay with the brand. Thank you. More
by jiri.kozich
Employees Worked With
Jonathan Bair
October 06, 2020
We were very pleased with the service and professionalism we received at Hendrick. Ryan Callahan was excellent to work with. His knowledge of the features on the Honda Pilot was excellent. He was very person we received at Hendrick. Ryan Callahan was excellent to work with. His knowledge of the features on the Honda Pilot was excellent. He was very personable and treated us very well. We were very pleased. More
by mcinchok
Employees Worked With
Ryan Callahan
October 02, 2020
Matt Bateman is the most honest and amazing sales rep I have ever encountered. He made my car buying experience easy and painless. I needed to get out of 2 cars/payments and drove away in my dream car wi have ever encountered. He made my car buying experience easy and painless. I needed to get out of 2 cars/payments and drove away in my dream car with my payments lower than I ever anticipated. This is definitely a 5 star dealership!! More
by Saharris801
Employees Worked With
Matt Bateman
September 30, 2020
Joe Luciano was very helpful, I brought my honda civic in for service for oil change and tire rotation and it was quick and affordable. Much cheaper than Jiffy Lube! for service for oil change and tire rotation and it was quick and affordable. Much cheaper than Jiffy Lube! More
by havenmj
Employees Worked With
Joe Luciano
September 29, 2020
Had a flat tire and came on my baby tire. The my checked my tires all around and thankfully I only needed one new one. Kyle was great ‘ had an Uber driver take me home so I didn’t have to want my tires all around and thankfully I only needed one new one. Kyle was great ‘ had an Uber driver take me home so I didn’t have to want More
by Dchard1016
Employees Worked With
Kyle
September 28, 2020
MARC MOUNTS. WE HAVE BEEN DEALING WITH HENDRICK FOR MANY DECADES AND WE HAVE SEEN MANY WRITERS COME AND GO. SINCE MARC HAS BEEN WITH HENDRICKS WE ALWAYS WANT TO MAKE SURE THAT WE CONTACT HIM FOR ANY OF THE DECADES AND WE HAVE SEEN MANY WRITERS COME AND GO. SINCE MARC HAS BEEN WITH HENDRICKS WE ALWAYS WANT TO MAKE SURE THAT WE CONTACT HIM FOR ANY OF THE SERVICES THAT HENDRICK'S OFFERS. HE IS GOOD AND ALWAYS MAKES SURE WE ARE COMPLETELY SATISFIED PRIOR TO LEAVING THE PROPERTY. THANT YOU MARC AND THATNK YOU HONDA FOR HAVING SUCH A GOOD STAFF. CHRISTY & JIMMY BRIGUGLIO More
by JJCLB
Employees Worked With
Marc Mounts
September 28, 2020
** Do not trust this dealership** I purchased a new ** Do not trust this dealership** I purchased a new Honda Passport from Hendrick Honda in Charleston, SC on 8/11/2020 and was charged for an exten ** Do not trust this dealership** I purchased a new Honda Passport from Hendrick Honda in Charleston, SC on 8/11/2020 and was charged for an extended warranty without my knowledge. The finance agent told me they were "throwing in" an extended warranty and service contract to help people out due to the pandemic, so I agreed to the warranty (who would turn down a free warranty?). Several days later when I finally received a copy of my contract (after I had to ask for my paperwork) I realized the total price I paid for the vehicle was more than we agreed upon. Apparently on the initial contract they had already included the cost of the warranty when calculating the monthly payment, so on the final contract the monthly payment did not change but the total price I paid did. Everything was signed on a virtual desktop so the documents were difficult to read, I saw the monthly payment and interest rate but unfortunately did not check the total price again. I find this incredibly deceptive, if not illegal. And the fact that they tried to use the pandemic as a way to deceive me is abhorrent. This set off an unfortunate cascade of bad events with the dealership. After numerous discussions and meetings with the sales manager and general manager they agreed to cancel the extended warranty and refund the money but they refuse to accept any responsibility for their actions, and I’m sure they will continue to use this type of deceptive sales technique. Honestly I wish I had never purchased the car and I will not go back to this dealership again. My advice if you choose to shop with them: -TRIPLE check every single thing you sign -Pay attention to the dealer add-ons, if they say it has a warranty/guarantee make sure it is in writing or tell them you're not paying for it. -DO NOT agree to virtual signing, you can opt out of it and they will print the paperwork for you to review. -Make sure you have documentation of everything, including all sales negotiation paperwork and warranty information, when you leave the dealership. Do not trust that it's on the flash drive they give you. -Research any recalls on the vehicle and continue to follow up until they address them. -If there are any problems/concerns with the car take it back until the problems are corrected, and/or take it to another dealership for a second opinion. -Be prepared to wait, for a long time, and try not to get impatient....that's what they're hoping for so you're more likely to rush and not pay attention to details. -No matter how pleasant or accommodating they seem, do not trust anything that is said until it is writing. -Fill out the customer review HONESTLY, do not give in to their pressure to give them all 5’s -Do not be afraid to walk away, there are plenty of other dealerships to choose from. More
by Hilary
Employees Worked With
David Fogg, Gary Stacks, Alex Cox, Mark Groetsch
September 11, 2020
I went in for a B123 service. The technician was friendly and knowledgeable. The work was done in a very reasonable amount of time. My car is running great. and knowledgeable. The work was done in a very reasonable amount of time. My car is running great. More
by mattwoolsey1958
Employees Worked With
Marc Mounts
September 09, 2020
I was taken into Hendrick Honda Service very quickly. Marc Mounts explained what service was required. They completed the service in a timely manner and explained exactly what they did. Very courteous Marc Mounts explained what service was required. They completed the service in a timely manner and explained exactly what they did. Very courteous service personnel. The waiting area was very comfortable and quiet. Free coffee was offered. Clean facilities were very close. Vending machine was available. More
by Ernie
Employees Worked With
Marc Mounts
