Last week, while getting an oil change and tire rotation on my 2015 Nisson, I was told the car needed new brake pads. I scheduled this work with Service Advisor, Sara Williamson, for today (6/11/19) with the understanding that I'd arrive by 7:15 AM. She promised to send an Uber link so there'd be no charge for getting to and from my office close to the Citadel Mall. Since I was going to arrive earlier than y'all opened, Sara's instructions were to leave the keys in an envelope especially for this purpose and place the envelope in the DropBox, outside the bay doors. I parked my car out front, the same place I had parked it the week before, and dropped my keys as instructed. Never received a call during the day so, when I was ready to leave work to pick up my car, I called to confirm that the car was ready only to have Sara tell me that you all hadn't even realized the Nissan was there! She then tells me you don't even have the keys!!! I was in shock! After a few minutes, Sara returns to the phone to tell me: "Oh, yes, we did have the keys. Someone apparently had them but forgot. He is going to work on your car right now, and we'll have it ready by the time you get here." Indeed the car was ready an hour later when I arrived. HOWEVER, rather than the anticipated charge of $131.00 which Sara had quoted the week before, the charge was $257!! How did that happen? I asked. "Oh, I hadn't figured on parts that we had to get from the Nissan dealer" was Sara's response "But I found some coupons and I can apply that to your bill bringing the total to $228.00". No apology for any of the inconvenience, nothing for the fact that Sara never sent me the promised Uber link (I ended up paying for my cab fare to and from the Citadel Mall), and no apology for the fact that the earlier estimate of $131.00 was more than $100.00 off the mark! We're long-time customers of Honda Hendricks. We've always had great service but I am telling you this was the worst service ever received. Next time, I'm taking my car to the Nissan dealership down the road and my Honda Accord to Stokes or Firestone.