Hendrick Honda of Charleston

Buying a car made easy I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did what they said, and my sales woman listened to my needs, and payed attention to my busy schedule. First time ever buying a vehicle with honest people in the car business Highly recommend More

Fantastic Experience! I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked wi I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked with Anne Marie. It took 3 weeks before insurance finalized everything and I could buy a car. Anne Marie kept in touch with me, was encouraging and kind, and promptly answered all my questions. She and the dealership gave me a GREAT deal on a 2017 Honda Civic sedan. Sameer worked with me as well on the day I made the purchase and was sweet, kind, and patiently went over all the options on my new car. Everyone went above and beyond in making sure I was happy with my purchase. I can't recommend them enough, no hassle, friendly, honorable, like extended family :) More

Amazing service experience I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacatio I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacation. Amazing service. More

Finally bought a car! Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but i Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but in the end we ended up getting close to the price we wanted. More

Bait and switch the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with t the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with the whole program More

Slow service Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tir Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tires and an alignment with at appointment and arriving at 730 AM when shop opened is unacceptable, especially when quoted two hours. Service advisors move things as quickly as possible but there is obviously an issue on the back end that needs addressing. Don't come here unless you expect to spend half a day waiting, especially on Saturday. More

Bad experience Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back More

Great team! I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew what I was looking for from the beginning. Andrey was very knowledgable about the product and I appreciated that he helped me find what I was looking for without making me feel pressured into a purchase. Mike was very thorough in finance and was able to help me save money by recognizing I had some money left on a warranty for car I was trading in. I was able to put that towards the purchase of my new car. Unfortunately, for a reason beyond control of the dealership, my new Pilot ended up in service. Jim Urban, the general sales manager, was prompt in returning my call and helped to provide me with a resolution to the problem that exceeded my expectations. I understand that a car is like any piece of equipment and can malfunction - it is the service and quick resolution to a problem provided by the team at Hendrick Honda that will keep me coming back in the future. Also, the 2016 Pilot is a dream, Honda has done a great job in this redesign!!! More

Andrey Alexander He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes More

Professional Experience My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinso My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinson, were prompt, courteous and professional, and ensured my mom understood all aspects of the transaction. There were no gray areas and she was very comfortable with her deal. More