Hendrick Honda of Charleston

Stay Away From Them At All Cost Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is a Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is awful. Doesn't return calls or emails unless its convenient for him Finance Manager Paul Madden is just as bad. Will cheat you on the rate, use the wrong numbers, and say that's the way it is. They love to pass the buck. They all blame each other. To top this all off. When you walk from the deal. The Sales Manager Jeff gets involved. Will make all kinds of promises he can't keep. DON'T WASTE YOUR TIME AT THIS DEALERSHIP. More

Inquiry of 90K via phone I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are something that take multiple hours, and to give the dealer a benefit of the doubt it is 1) a Saturday and 2) towards the end of the day. I do believe, however, customer service over the phone should ALWAYS be kind to the customer. When I asked if it were possible to do a 90K service last minute, the representative on the phone sounded annoyed. His response to my question was a deep sigh followed by a "WELL...I can send you to express". THE APPROPRIATE RESPONSE should have been along the lines of "I'm sorry, but we cannot get a quality service done within the current time frame, but we are happy to service your car properly another day". Furthermore, a 90K service is a MILESTONE service--suggesting express--is NOT acceptable. REGARDLESS of how the service-person may feel and REGARDLESS of how ridiculous the question can sound -- the customer is always right. I intend to cancel my 90K appointment and get my service done elsewhere outside of Charleston. This is basic business practice, people--BE KIND to your customers. I will spend my money on quality service with people who can communicate with people kindly and effectively. Please hire someone competent to answer the phone EVERY TIME a customer calls. Competent means they can 1) answer the phone every time, 2) communicate the proper information to the customer, 3) make the customer WANT to come to their business, and 4) ensures the customer is taken care of. More

Think Before you do it.!! Please do not spend (Donate) your hard earned $$ at Rick Hendrick Honda service. June 2015 I took one of my 2 Hondas to get serviced. 2 front tires re Please do not spend (Donate) your hard earned $$ at Rick Hendrick Honda service. June 2015 I took one of my 2 Hondas to get serviced. 2 front tires replaced, car is serviced. Spent over $1100. Couple days ago when my wife took this car for an oil change,they said "right front tire needs to be replaced as well as transmission fluid". I got these done 3 month ago. Went back to them this morning. Here is what I heard from their service manager :" Those tires are not ours, transmission fluid has been changed during the service but not removed from the records". Had I said change the transmission fluid, they would have change it and charge me another $216.00. I have been there many times for different reasons and waited at their waiting room.Heard many conversations between the service salesman and the customers. I always thought they are taking advantage of the -especially- ladies lack of knowledge on what is going on with their car. A small problem can easily present to the car owner as a "major issue, they may get themselves in a massive problem if it is not taken care of'. Many people say " OK, let's get it done" because they do not want any inconvenience. This has happened to my wife too. Luckily she knows the car she drives. Several years ago they had only 4 desks at the service area, now 8. Are Honda cars that bad their repair business is booming or they know something we do not want to know? I leased my last 2 Honda at Stokes Honda North. And never had issues with the service or treatment I got there. Now both cars are going to Stokes Honda North even though I have to drive additional 10 miles and spend extra time. Done with Hendricks Honda. Forever.. More

helpful sales professional Ryan Woods showed us several used and new Civics. He is knowledgeable, easy to talk with, and is committed to finding the right vehicle for the custom Ryan Woods showed us several used and new Civics. He is knowledgeable, easy to talk with, and is committed to finding the right vehicle for the customer. Very pleased with the service, [personal attention, and totally stress free approach. We bought a 2013 Civic LX (12,500 miles) for a great price. There was no pressure to buy, Ryan simply wanted to find the best car for us and our needs. He is a good resource and we went back a couple of times before selecting the right Civic from several on the lot. I rate Ryan as the top car sales professional I have worked with. I would go back to Ryan Woods for my next purchase which may come by end of this year. I also own a 2002 Accord (purchased at Hendrick in 2004) which I would like to trade for a newer model Accord. I believe Ryan will be the person I look for to learn what is on the lot and particulars about my next pre-owned vehicle. Ryan is capable, low key, easy to interact with, and he made the experience favorable. Hendrick got it right! More

3rd car purchase. Coming back for the 4th! Bought a new HR-V. Although super hard to get, I did not have to pay something obscene or above the average price. 95% of the work was done over th Bought a new HR-V. Although super hard to get, I did not have to pay something obscene or above the average price. 95% of the work was done over the internet and it was a super smooth experience. I spent just over an hour in the dealership signing everything and being given a tour of my new car. Heck, that took so long because the HR-V is soaked in technology. I think the only thing that threw me off was that there were NO KEYS! Unreal :) This is our 3rd car from Hendrick Honda and our first new one from them as well. I was really glad the internet department was on the ball and helped me work the deal over email until I could get back into town. Thank you Mike Brown for taking care of me and getting me exactly what I asked for. and even a thank you to Rob in finance for not playing games and getting me great loan terms and an oil change/rotation contract for a few dollars more a month. I get our oil changed there anyways so it was money I would have spent anyways, just cheaper. Jeff More

Lied to about my banks interest rate. Recently my wife and I were shopping for a 2015 Honda Fit. After speaking with the sales manager for multiple hours we were unable to get our monthly Recently my wife and I were shopping for a 2015 Honda Fit. After speaking with the sales manager for multiple hours we were unable to get our monthly payments under $400/month. We informed Hendrick Honda that we planned to use Heritage trust (our local bank) as the loan. Hendrick then informed us that they are able to go through them and get us the same rate. We were told that our best possible rate was 19.99% ONLY if we're could come up with a sizable down payment. We left for lunch and decided to actually visit our bank to see if that was correct. After being approved for a loan at 7.6% and no down payment it came clear that Hendrick Honda clearly lied about our rates. They also informed us that the bank actually does not require any down payment at all. After leaving the bank we traveled to Stokes Honda North and were helped by Kathleen who was extremely friendly and provided a lifetimes worth of intelligence. We should have come here to begin with! Stokes Honda was actually able to beat my banks rate and got us the vehicle we wanted within a couple hours. More

Ask for Matt Depaulis I have purchased three cars from Matt, and with each transaction he went above and beyond to help me chose the right fit. He made himself available to I have purchased three cars from Matt, and with each transaction he went above and beyond to help me chose the right fit. He made himself available to answer any and all questions honestly. Everything he said he would do to help, he did. His excellent follow through and customer service is not easy to find these days! When I'm ready for my fourth Honda, I'll be giving Matt a call! More

DO NOT RECOMMEND I DO NOT RECOMMEND ANYONE TO EVEN THINK ABOUT PURCHASING A CAR HERE. Paul the financial manager lied to us. He told us the car was serviced when I got I DO NOT RECOMMEND ANYONE TO EVEN THINK ABOUT PURCHASING A CAR HERE. Paul the financial manager lied to us. He told us the car was serviced when I got the car, come to find out when I came back to get it "detail".....I found out it wasn't serviced!! Then after the "detail" the ashes from cigarettes was still in the car, and it wasn't even vacuumed out and stained were still visible on my leather which if you honestly licked your finger to wipe it off, it would've worked. That detail service was lazy and the car was beautiful however disgusting when it came to all the trash I had to clean out the day after it was "detailed". On top of that, I didn't have my new car for three days because of the "detail" and "service" they did to it. Yesterday we got contacted to pay the taxes on the car. Which is xx to the fact that Paul told us we wouldn't have to pay them, and since it was apart of the deal to purchase the car. xxx! You lied about the servicing, your staff is lazy when it comes to detailing, and you gave us false information to close the deal. I seriously am debating taking this car back. It's ridiculous. More

Multiple New car purchases!!! We have purchased/Leased multiple vehicles from Matt Depaulis and are very pleased every time. The service department is very courteous and quick with We have purchased/Leased multiple vehicles from Matt Depaulis and are very pleased every time. The service department is very courteous and quick with each trip. Thanks again More

Excellent Service Departmant I have dealt with Marc Mounts on more than one occasion. He is polite, courteous, informative and efficient. He takes a lot of time to work with me I have dealt with Marc Mounts on more than one occasion. He is polite, courteous, informative and efficient. He takes a lot of time to work with me and empowers me to make good decisions about my vehicle. There is no doubt that I will bring my car to Hendrick Honda for any issue because I have the ressurance that Marc will look out for me and take care of the issue. Truly an asset to Hendrick Honda. Sincerely, David Stoll More