Hendrick Honda of Charleston

Did not fully understand question #2 (Quality of Work). If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the me If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the mediocre detailing of the truck after the sale but before I picked it up. Specifically, a strong smoke smell remained in the cabin; the truck bed had not been cleaned well. A good hosing would have dislodged the mud and grit; and the storage area and spare tire had been hosed but not wiped or cleaned. However, that cannot and should not be attributed to Bernie because these things were not "discovered" or readily noticeable until I got the truck home and cleaned it myself. Question #5 (Price). I felt the additional $500 the manager tacked on to the price of the truck bordered on gouging. Allegedly it was for detailing the truck and getting rid of the smoke smell in the cabin -- which the detailers failed to do. However, when checking other Honda dealerships from Savannah, GA to Charlotte, NC, I found that the sale price of $25,500 was just about dead-center among the various retailers for this same vehicle with roughly the same mileage. Some dealers sold for more and others for less, but somewhere between $24,900 and $27,500 appeared to a fair and reasonable selling price. As for Bernie Boettcher himself -- he knew his product well and thoroughly. Equally important is that the fact that he is a man of his word -- a most decent, honorable, and trusted individual who consistently demonstrated all these traits while representing the dealership throughout the selling process. I would readily recommend him to family & friends and buy another vehicle from him when the time comes. More

The overall experience was very good. Bob was vey knowledgeable about the car it was like he own the very same car and could have tell me everything about it that i asked. He was very friendly and ea knowledgeable about the car it was like he own the very same car and could have tell me everything about it that i asked. He was very friendly and easy to talk to and he listen very carefully to what i was looking for. The hondas have come a long way with the car and design so for the quality of the car i have no argument about the price it was good to me to pay for a good car thanks honda and thank you to Bob Hamlin. More

Having dealt with mostly domestic car dealerships, our expectations were pretty low when we arrived. However, we were quickly impressed with the friendly staff and low pressure environment. The negotiatio expectations were pretty low when we arrived. However, we were quickly impressed with the friendly staff and low pressure environment. The negotiation process was quick and fair. This was the best car buying experience we have ever had. More

I gave the rating I did because I was extremely satisfied with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We couldn't ask for a better dealership to deal with. More

My experience with Hendrick Honda and Bernie was great. Excellent customer service was provided by ensuring everything I wanted done to the car was addressed, and done right. Brittin was great with perform Excellent customer service was provided by ensuring everything I wanted done to the car was addressed, and done right. Brittin was great with performing the logistics to get everything fixed. The quality of work met my needs and even exceeded them in some areas. It was nice to provide the price I wanted the first time, without any haggling. Overall it was a very smooth, easy, and good experience. All personnel were very professional and friendly. More

in this event of using this dealership to purchase a new vehicle,We found out that the people that we were dealing with were very cooperative and understanding to meet our needs, in purchasing our Honda CR- vehicle,We found out that the people that we were dealing with were very cooperative and understanding to meet our needs, in purchasing our Honda CR-V, and that they did go that extra mile to make a deal for me and my wife. take care & God Bless More

HONDA IS THE MOST RELIABLE CAR.THIS IS OUR FIFTH HONDA.SERVICE DEPARTMENT HAS BEEN VERY FRIENDLY WHENEVER WE TAKE THE CAR FOR SERVICE.THE REASON I HAVE GIVEN THE HIGHEST RATING IS AS COMPARED TO OTH HONDA.SERVICE DEPARTMENT HAS BEEN VERY FRIENDLY WHENEVER WE TAKE THE CAR FOR SERVICE.THE REASON I HAVE GIVEN THE HIGHEST RATING IS AS COMPARED TO OTHER CAR DEALERS I HAVE DEALT WITH SO FAR.INFORMATION ABOUT NEW AND USED CARS ONLINE AT HONDA CHARLESTON .COM IS COMPLETE. More

I decided to purchase the CRZ from Hendrick Honda after a good experience with the repair of my CRV. I utilized USAA pricing to purchase the car. Before delivery, USAA lowered the price of the car and the good experience with the repair of my CRV. I utilized USAA pricing to purchase the car. Before delivery, USAA lowered the price of the car and the dealership onored the new price without difficulty. Bernie Boettcher was very professional and responsive. More

Everyone at Hendrick Honda of Charleston treated me very well. They were attentive, explained the whole process and answered any questions I had as we went along. I have no complaints whatsoever. I thorough well. They were attentive, explained the whole process and answered any questions I had as we went along. I have no complaints whatsoever. I thoroughly recommend them as a dealership for new or used cars. More

My experience at Hendrick Honda of Charleston was very pleasant. I researched on Rick Hendrick's website to find my vehicle. When I arrived at the dealer, I was greeted by Kelly who was very pleasant and pleasant. I researched on Rick Hendrick's website to find my vehicle. When I arrived at the dealer, I was greeted by Kelly who was very pleasant and helpful. Kelly thoroughly demostrated all the features on the car and answered all my questions. When it was time to get the paper work together, Bernard(the finance manager)was very helpful in getting the right loan for me. I definitly could see that there was team work at this dealership. After my experience purchacing this vehicle, I would recommend Hendrick Honda of Charleston to my friends and family. More