Hendrick Honda of Charleston

We purchased a pre-owned car this week from Hendrick Honda of Charleston. Our purchasing experience went fairly easily. The gentleman handling our paperwork was exceptionally thorough and friendly. Our Honda of Charleston. Our purchasing experience went fairly easily. The gentleman handling our paperwork was exceptionally thorough and friendly. Our sales person said all the right things at the time. There were some minor repairs to be made and one larger one. All of this was discussed during the negotiations. There was a hole in the leather seat which we were promised would be repaired. I asked what would happen if we were unsatisfied with the way any of the work was done as we had a prior purchase with a negative outcome from asking for repairs. We were told they would make it right if we were not completely satisfied and they did not half a—repairs(per our sales person.) To our surprise the car was ready far earlier than we were expecting. When my husband and son went to pick up the car ( which was for our son) the car looked great minus the seat repair. A leather patch was glued over the hole in the leather seat. At one point before we left the evening of purchasing/ final settlement- there had been discussion of redoing the whole bench seat. So, needless to say, I was shocked to see that the dealership would consider a patch a proper “repair.” I contacted our sales person immediately. He let me know that his sales manager said that we could return the car if we wanted because many others wanted the car as it was. They weren’t willing to put any more money into the car. When people agree to fix something or do other work- I expect that work to be completed honestly and completely. I could have glued a leather patch myself. However, because our son wanted the car badly enough, we came back offering 500.00 (of his own money) more than we did initially purely because it was so important to him. We could have taken the car and had the seat actually repaired elsewhere for the same cost. My son learned a valuable lesson about car purchases and we learned a lot about Hendrick’s integrity as a dealership. While we will utilize their service department because we prepaid for maintenance, we will not purchase another vehicle from them. We expect to be able to take people for their word and unfortunately, we were promised a repair and given a cheap fix. Sadly disappointed. More

My daughter had been taking her CRV here for service warranty and non-warranty although the vehicle was purchased elsewhere. We are very pleased with the way they took care of her with a substantial com warranty and non-warranty although the vehicle was purchased elsewhere. We are very pleased with the way they took care of her with a substantial computer warranty problem. Lo and behold, six months later, she was the unfortunate victim of a head on by a truck and due to the great safety design of the CRV she is alive to tell the tale. That brings us to the next chapter. She needed a car. Since the insurance companies leave you far short of replacement value, we had to car shop, this time for a late model, low mileage, well equipped CRV. Hendrick had a 2018 with low mileage. Matt Bateman our salesman did an excellent job and this car fits the bill. Bottom line, we could have gone elsewhere, even closer to the house but chose Hendrick because of the great treatment and service etc received on the original CRV. Ownerships and Managements commitment to the customer is evident and shows in their salespersons attitude toward the customer. I would recommend this dealership without reservation. . More

Can’t say enough good things about Daniel (Aldrich) in sales! I stopped by the dealership a week ago not knowing I’d leave with a new car and lease, but Daniel made it happen for me! He got me in exactly sales! I stopped by the dealership a week ago not knowing I’d leave with a new car and lease, but Daniel made it happen for me! He got me in exactly what I wanted and I couldn’t be happier! It’s been a really great experience being with Honda for the past three years, honestly don’t know if I can ever see myself driving anything else! Service is always 100% so very happy! Thanks again Daniel and Honda of Charleston! More

Very pleased with the customer service and work performed each and every time I visit. Best choice in my book for service repair in the Charleston area. each and every time I visit. Best choice in my book for service repair in the Charleston area. More

Hendrick Honda and Glenn Waldroup went above and beyond to get me exactly what I wanted. Glenn wasn’t pushy at all and made buying the new car so painless I bought a second vehicle while I was there. to get me exactly what I wanted. Glenn wasn’t pushy at all and made buying the new car so painless I bought a second vehicle while I was there. More

We worked with Michelle Wise to purchase a 2019 Pilot. She was helpful, professional, knowledgeable, and patient. She was also very attentive... even drying off the water drips leftover from detailing. If She was helpful, professional, knowledgeable, and patient. She was also very attentive... even drying off the water drips leftover from detailing. If you’re in the market for a Honda, we definitely recommend making an appointment with Michelle! More

It was so easy to take my car in for an oil change. This service was done in a timely manner and the waiting room was clean and comfortable. Joe Luciano was very friendly and helpful. service was done in a timely manner and the waiting room was clean and comfortable. Joe Luciano was very friendly and helpful. More

My experience with any service through Hendrick Honda is always great! It's always quick and seamless! Great service and very friendly staff! Highly Recommend! always great! It's always quick and seamless! Great service and very friendly staff! Highly Recommend! More

We went to test drive an Odyssey. Salesman (Daniel) and sales manager are VERY pushy and rude. I will be going to a different Honda dealership to purchase my Odyssey. sales manager are VERY pushy and rude. I will be going to a different Honda dealership to purchase my Odyssey. More

Jonathan Bair was extremely helpful and accommodating. The service was excellent as it has always been and my car was ready in less than hour. The service was excellent as it has always been and my car was ready in less than hour. More