Hendrick Kia of Cary

I have taken my car to Hendrick for oil changes and service since I moved here 4 years ago. I have always had great service until recently. I took my 2017 Sportage to a mechanic to have some work done. service since I moved here 4 years ago. I have always had great service until recently. I took my 2017 Sportage to a mechanic to have some work done. I asked them to check out why the drivers side door would not unlock after locking. They checked it out and discovered this problem is covered by an extended warranty of the door latch at Kia. I then called Hendrick. They told me they saw no recall for this problem and I would need to call the main Kia number. After an over two hour wait on hold with Kia, I finally got ahold of a person who was very helpful and told me that the Kia dealership should have handled this for me. The representative at Kia actually called Hendrick while I was still on the phone. She told me that Hendrick told her they were short staffed. After this experience, i was able to get an appointment at the Kia dealership in Raleigh to handle this extended warranty issue. I will not be returning to Hendrick. Additionally, I was originally going to take my Kia for the door latch issue before I knew of the extended warranty but was told I would have to wait two months to get an appointment. That's too long to have to enter my car on the passenger side in order to open the driver side door!! More

Went in looking for a specific vehicle, was greeted by Seth and although they did not have the car I was looking for, he was very professional and did not try to push other cars at me to buy like other de Seth and although they did not have the car I was looking for, he was very professional and did not try to push other cars at me to buy like other dealerships do! More

Went in to get new vehicle was immediately met by Christopher, super helpful and professional, really seemed like he made it his personal business to help me get the perfect car. If you need to get a Christopher, super helpful and professional, really seemed like he made it his personal business to help me get the perfect car. If you need to get a car definitely check out Chris. I’m new to this car buying experience really glad I had the right guy for the job helping me out. More

Just want to give a special thanks to Trevan Lawrence, and Matthew Arrington of Hendrick Kia Pre-owned of Cary. And to all the team behind this guy's that l you all for helping me and my family the perfec and Matthew Arrington of Hendrick Kia Pre-owned of Cary. And to all the team behind this guy's that l you all for helping me and my family the perfect vehicle. More

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Chris! He was refreshing and really went above and beyond to make the car buying process run smoothly. It was a pleasure working with him and this dealership! I’m More

Best car buying experience of my life because of Chris Pugh. I've bought many cars from top dealers and Chris was by far the most knowledgeable resource I've worked with. Fair, honest, and, "a car guy", w Pugh. I've bought many cars from top dealers and Chris was by far the most knowledgeable resource I've worked with. Fair, honest, and, "a car guy", who knows cars. I highly recommend Chris and Hendricks Kia for purchasing any car. It's good to work with good people. More

We had the best experience ever with Josh. He went above and beyond to find what we wanted. He asked a few questions and came back with what we wanted. He was very knowledgeable about the cars He went above and beyond to find what we wanted. He asked a few questions and came back with what we wanted. He was very knowledgeable about the cars and process. Josh customer service was excellent. The loan officer we had was also a delight, thorough, and a big since of humor. (Matthew I think) They treated us with respect and promptness, but also not too aggressive that you have to buy today. Thank you to everyone who assisted with the purchase! More

Justin Kirk is great! He helped me through my terrible credit score and treated me with kindness and respect. He was also very helpful and knowledgeable. This dealership i He helped me through my terrible credit score and treated me with kindness and respect. He was also very helpful and knowledgeable. This dealership is lucky to have a guy like him! More

great experence working with justin kirk with the car we bought. he call us to see if we are happy with our choice and how the vehicle is preforming. bought. he call us to see if we are happy with our choice and how the vehicle is preforming. More

Worst experience ever with the service dept. Everytime I walked in I felt like I was bothering them. Phone calls and text messages go unreturned or returned in a un-timely fashion. Brought car back 3 times walked in I felt like I was bothering them. Phone calls and text messages go unreturned or returned in a un-timely fashion. Brought car back 3 times after they replaced entire engine. The bill was $1,700 over original estimate. The paper work presented to me had no breakdown for parts labor or even tax. Just a total owed by customer. Kia paid 2000 towards repair however this was not shown on the bill. All parts used were simply put down as warranty. This was a 7 month process for repair to be completed. More