Hendrick Kia of Cary

Me and my wife worked with Frankie for about two months to help us find the perfect car he actually ended up calling us back within that time frame with two car offers. Not only did we purchase the kia car to help us find the perfect car he actually ended up calling us back within that time frame with two car offers. Not only did we purchase the kia carnival that we were waiting on but we also got a dodge charger. Frankie went above and beyond to make sure we had everything we needed through the trade and was patience with us as we had different title to work out. Definitely recommend this dealer for all your car buying needs More

Paulo es muy amable y conoce muy bien los carros que vende vende More

Having a Sales Rep with such knowledge of Vehicles and So Costumer Service Oriented like Paulo Morales Really makes The Difference !! Costumer Service Oriented like Paulo Morales Really makes The Difference !! More

Wonderful experience. Your sales rep was knowledgeable and helpful and bilingual in helping our needs and helpful and bilingual in helping our needs More

Cococi al mejor asesor de carros de Kia, don PABLO MORALES. Lo recomiendo por ser integro MORALES. Lo recomiendo por ser integro More

Thank you Paulo for all the assistance, you are awesome!!! I can spread the Word awesome!!! I can spread the Word More

Always my experience at hendric kia of cary its very Nice. Excelent service to a customer. Paulo Morales Thanks for your service. I will come again Nice. Excelent service to a customer. Paulo Morales Thanks for your service. I will come again More

I must say everytime I visit Hendrick Kia of Cary Scott Tielemans always make sure my service experience is magnificent, from the time I drop my car off till the time I pick my car up. He communicates with Tielemans always make sure my service experience is magnificent, from the time I drop my car off till the time I pick my car up. He communicates with me through out my service experience and make sure I am well taken care of. I give him a Grade A for customer satisfactory.:) More

I test drove a Niro hybrid with Ivy Johnson. She was very patient, answered all my questions…even the ones I didn’t know to ask. She explained the difference in the three types: hybrid, EV, PHEV. I d very patient, answered all my questions…even the ones I didn’t know to ask. She explained the difference in the three types: hybrid, EV, PHEV. I decided on a PHEV but there wasn’t one in stock. She offered to go get the car and bring it back IF the dealer would release it. Since my son lived near the dealership that had the car, he went to see it and I ultimately bought it there (worried they wouldn’t release it before someone snatched it up). And of course, when I got home I had questions and thought “oh no. I didn’t buy the car here. Will I need to call the other dealership?”. But, no. At Hendrick, no matter which dealership you buy from, you’re part of the “Hendrick family”. I had all my questions answered and I look forward to working with the Cary service department. I highly recommend Ivy Johnson and Mitch Myers. They are both wonderful. More

THE SERVICE DEPARTMENT CERTAINLY ISN'T A REPAIR/TROUBLESHOOT DEPARTMENT My 2019 Kia Niro Plug-in Hybrid has had a horrible transmission/drivetrain clunk starting around 5000 miles. It ha REPAIR/TROUBLESHOOT DEPARTMENT My 2019 Kia Niro Plug-in Hybrid has had a horrible transmission/drivetrain clunk starting around 5000 miles. It happens when accelerating from a stop, it's intermittent, and it literally is so jolting it feels like someone is rear-ending you as you hit the gas. The first time we dropped the car off, the dealer couldn't recreate it, so I went to the internet to do more research. These intermittent issues are always difficult to pin down, but there are several people on a Kia message board that have had the same issue in the 2019-2020 Niro PHEV, some with videos of the exact issue. The second time we dropped the car off, we had emailed them the video of the issues, the actual invoices from other dealerships with the specific fixes other people had of their Niro, and a literal Technical Service Bulletin (#093) FROM KIA about the issue, how to recreate it, and how to fix it. Somehow we are more knowledgeable about the issue than the entire service department. Prior to bringing the car in for the second time, Scott Tieleman had specifically stated they would perform the repair (DCT oil replacement) when we dropped the car off. Hours later, nearing closing time for the service department, we received zero phone calls/communication, and we had to call them at the last second to see what was going on. As we scrambled to get there before closing, we arrive to find out they didn't do ANYTHING, they "couldn't recreate the issue" with some test drives, yet they didn't follow the TSB #093 protocol of accelerating from 0 to 19mph OVER 25 times, and they made us waste our day shuttling the car and the toddler around to break promises. To add more insult, they made it seem as though I'm overinterpreting a "normal" jolt from the acceleration since it's a dual clutch transmission. First, I'm not an idiot, I know what that feels like. Second, they're assuming nothing is wrong with literally no troubleshooting and are completely ignoring the information I found, which was generated FROM KIA. So now we still have a broken car, they keep insisting "this is normal transmission function" despite me explaining the difference in how it feels, and them not performing the appropriate test drive. I've had to email multiple times to get any response to my emails, and now they just flat out aren't responding to our communications. They left at "pay us money and we will change the DCT oil that we already said we would change under warranty." This is flat out infuriating, unprofessional, and ultimately going to be damaging to the transmission of our car with less than 10,000 miles on it. Scott should stop asking for "good reviews" with "direct communication to him first" if we feel the need to complain, and perhaps fix his communication and problem solving ability. Avoid this place at all costs, unless I suppose it's a standard routine oil change. More