Hendrick Kia of Cary

Terrible prices and Arrogent Salesman Todd is ok, however, he did npt listen to my needs, locked me in his office and they came back with the WORST deal in Cary. Hands down I wanted a B Todd is ok, however, he did npt listen to my needs, locked me in his office and they came back with the WORST deal in Cary. Hands down I wanted a BASIC Kia Soul (or hinted I might look at a Forte or Optima, but wanted a basic car) He took my trade info and then came back for a credit ap. I sat in his office for 25 minutes and when he returned, he showed me a Kia Soul Exclaim.. He said in order for the bank to take my deal I needed a more expensive car. He pulls up a very nice grey color soul, but NOT WHAT I WANTED... He proceeded to go over the numbers and I was floored... Leith Jeep had just given me $6,500 for my car and he was only going $4,500.00 and after all there bull crap fees it was, get this $28,500.00 Why so high and why so low on my trade? First my trade was bought second hand and it shows an accident on the carfax.. If you notice theres an accident number... By doing 5 minutes of googling you will see it was backed into in a bank parking lot at low speed with no damage.. So its not a thing... Second, JUST because its a manual doesn't mean its "worthless"... And because its a Hyundai its not "worthless"... Sorry Mr. Todd... Also I noticed that Hendrick has high dealer fees and a bunch of add on things that I would never pay for, adding up to over $2,000 in cushioned mark up.. REALLY??? No.. No thanks I scoffed at Todd very loudly, got up and left and drove over to Johnson Hyundai. They gave me $7,500.00 for my car, offered me a new car with all fees and trade included AT INVOICE and made the process very simple and easy.. It was late and still waiting on final finance approval, but am hopeful I will be driving YET ANOTHER Hyundai home and not a KIA SOUL, which would be a better fit for me, but Hendrick has decided that wasn't an option PS: Todd has a tag in his office and on his car that says BUYAKIA... Sorry Todd, but no one should BUY A KIA at the prices you offer... People must really hate car buying for you all to be volume leaders.. What a rip off More

Excellent Customer Service I have always received good customer service from Hendrick KIA. Yesterday I had the pleasure of working with Carl N. I did not have an appointment and I have always received good customer service from Hendrick KIA. Yesterday I had the pleasure of working with Carl N. I did not have an appointment and this man gave me excellent customer service. He contacted me by text and kept me informed during the repair process. Wonderful job!! More

Exceptional Service! I purchased my car in 2014 and have been using the Kia Service Dept. to maintain my Sorento exclusively for years. Honestly, I have never been one I purchased my car in 2014 and have been using the Kia Service Dept. to maintain my Sorento exclusively for years. Honestly, I have never been one to use dealer service because I figured it would cost more, but with Kia, that's not the case. When they provide a repair estimate, I always get a 2nd opinion and they always match or beat the competitors rate. Plus, they wash and vacuum my car every single visit at no charge. Two examples of their great service: 1) In February I bought new tires from them and 3 months later ran over a piece of metal that flew off a work truck. The metal slashed the sidewall of the tire and it immediately started losing air. We put the spare on and started calling around. The tire shops wanted to sell me a new tire but Kia told me to bring the car in and they would take care of it. They did, at no charge! 2) I recently brought my car in for an oil change and brake check. I did need new brakes and the 60k service. They gave me an estimate which I thought was a bit tight for my budget so I got a 2nd estimate from a local mechanic. Kia service matched it and did the job much faster. I cannot say enough about these guys, (Scott & Colby) are so nice and beyond helpful which is why I really don't understand the negative reviews here. I've had nothing but positive experiences with the Kia Service team in Cary. I would recommend them 100%! More

Train wreck I have top tier credit and never had an issue leasing with Honda. I leased a Kia Optima. The paper work took two days and I spent more than 12 hours w I have top tier credit and never had an issue leasing with Honda. I leased a Kia Optima. The paper work took two days and I spent more than 12 hours waiting in the office and doing paperwork. I drove the car home, but received a call from kia saying I needed to come back for more passer work. I spent another half day at kia and then drove my new car home again. The following day my sales person called and said they sold me a new car that was already sold by mistake and I had to bring it back. I had to do the paperwork all over again on a different car. After a week of doing paperwork I thought I was home free with my new car. The beginning of the third year into the car it had what I would call an intermittent antifreeze smell. I brought the car into the dealership 3-4 times but they could not find an issue. The best part was my service man asked me if I could give them a good review even though they did not resolve my issue. This happened every time I was in for service. They only care about reviews and not about helping customers. My wife and I have asthma, so this car is useless for us. 6 month later a new sales lady called me for an early trade in because my credit is so good. I have done this at Honda before with no issue previously. They tried to sell me a 2018 instead of a 2019 base model for about 50 bucks more then I am paying now. The only positive thing I can say is the sales lady did a good walk around on the car. Overall this dealership has cost me over a weak of vacation time, could barely sell me a car, could not maintain it, and only cared about their reviews. I sold cars before I became a wireless network engineer. All I can say is I would be embarrassed and ashamed to be affiliated with this dealership. I hope this review prevents someone from going through a similar experience. I should have noticed the bad reviews for this dealership online. When my lease is up in four months I will be going up the road to Honda where my wife and I always received the white glove treatment. More

Go anywhere but here!!!!! They were more than happy to sell me my Kia Stinger GT2, but as soon as I walked out the door, the happy service stopped. The sales staff screwed up m They were more than happy to sell me my Kia Stinger GT2, but as soon as I walked out the door, the happy service stopped. The sales staff screwed up my registration resulting in 7 weeks of frustrating phone calls and excuses until I was finally provided with a registration on the last day before I was fined by DMV. After having the car for 4 months, I was having issues with the wheel well and when I brought it in to be checked, the service team told me I would have to pay for an obvious design defect. I called Kia consumer affairs to report the dealership and was told I would get a call back from them same day or no later than next day.....6 days later, I called them because they never contacted me - still no resolution. Love the car, but definitely not worth the hassle!!!!! More

Horrible management! Wouldnt give them a star at all if possible! First we went to buy a suburban and found one we fell in love with. It was located at the Durham store. Wouldnt give them a star at all if possible! First we went to buy a suburban and found one we fell in love with. It was located at the Durham store. We told them we wanted the car and we did all the paper work so the car was OURS! This was on a Saturday. Go back on Monday and they SOLD THE CAR. We already did the paper work. So we found a tahoe not exactly what we wanted but was our second choice and it was on site. At first they were not willing to admit they where wrong and didn't want to negotiate a price. So we left. (Typical dealership games) They called us and went way down on the price because we told them we would write a bad review. We went back and bought the car. This was on JANUARY 22. 30 day tags expire in 30 days! So that means February 21 the tags are out of date. It is now March 6 and STILL NO TAGS. On top of that we have called 5 times and no one knows anything about our tags and will get back to us which never happens. Also it's always someone different that we get into contact with. One guy said the title and tag stuff is in the DMV's hands. I just got off the phone with the DMV and nothing has been sent to them. Our sales man was good and helpful but everyone else is not. More

Disappointed Purchase a 2011 Ford Edge 2 weeks ago the door handle came off they won't fix it i have to pay to have it fixed and they told me if i have any problem Purchase a 2011 Ford Edge 2 weeks ago the door handle came off they won't fix it i have to pay to have it fixed and they told me if i have any problems just let us know now know one is returning my phone calls More

Terrible My wire and I were in the market to lease a car so we figured we would go to Hendrick kia. What a mistake. My auto payment history was excellent and My wire and I were in the market to lease a car so we figured we would go to Hendrick kia. What a mistake. My auto payment history was excellent and my credit score was not that bad. They told me I would have to put 5000 down to get a low payment. Really I just got the same car no money down and a lower payment at another kia. The original car we had leased they put the wrong part in and the car smelled like it was on fire. They got us into another vehicle but at a higher payment when it was their fault. There is 28,000 mile on this car and I have to replace tires. So dissapointed. More

Great experience for both deals ! My daughter bought a 2017 Kia Sportage from Jim Smith, we couldn't have been happier with the customer service! So much so that I went back to Jim And My daughter bought a 2017 Kia Sportage from Jim Smith, we couldn't have been happier with the customer service! So much so that I went back to Jim And bought a 2017Kia Forte! Once again a very pleasurable experience! I would definitely recomend this dealership and see Jim!!!! Thank You Jim for all your help with our purchases!!! Linda P More

Worst Experience Ever! I wish I could give a negative star, and I do not even want to give the 1 I gave, but you have to give at least 1 star to post! I purchased a Jeep fro I wish I could give a negative star, and I do not even want to give the 1 I gave, but you have to give at least 1 star to post! I purchased a Jeep from the used car lot in July. Within a week it was back at the dealership where it stayed for almost 2 weeks for a rear end replacement. Every time I would go and check on it I was told "the part is on order", but no one could track it. So for most of my 30 day warranty my truck sat in the back of the Dodge dealership. I soon found out that they did get the part in, but it was broke and had to be sent back. The communication was HORRIBLE AND NO ONE WAS UPDATING US! Yet they gladly took my down payment. I was not given any updates until I called and when I got the Jeep back it had been ran into something! So I had to take it back for bodywork!! I can not make this up! Well I go to get in my Jeep this past weekend and it is a large pool of water in the floor board. Well I yet again take it to the dealership and they tell me to bring it back on Tuesday so it can be repaired (something about a leak in the molding). Well while they were looking at it I hear one of the service department people say "take the soft top off and put on a hard top..problem solved" Well that was not very professional at all! Well I called to see if it will be ready to pick up today or tomorrow to be told "..well our water guy does not come until Friday.." So why tell me to bring it on Tuesday and every time my husband has called today he is put on hold and told the Sales Manager is busy with customers. This is my 1st and LAST purchase from Hendrick and I DO NOT recommend them to ANYONE looking for a new or used car!! More