Hendrick Kia of Cary

Thanks Joshua Eiland for the best customer service I have ever experienced at Hendricks Kia of Cary. You were very caring, attentive and personable with me and every customer I observed you taking care of. Y ever experienced at Hendricks Kia of Cary. You were very caring, attentive and personable with me and every customer I observed you taking care of. You did everything from lending me a car to going the extra mile of trying several times to get my extended warranty to cover my water pump as well as trying to get the best price to fix my car. You are the best example of how customer service should be. Hendricks Kia of Cary you have a great one and it would definitely be a huge loss if Joshua Eiland ever decides to depart from your business. Thanks again Joshua Eiland you are the greatest!!! Thanks, SabrinaSmith More

Gary, was very lowkey and willing to hear out all my questions and concerns towards buying a pre-owned vehicle. Even though I didn't buy today I will definitely be buying fro Gary at Hendrick Kia Preown questions and concerns towards buying a pre-owned vehicle. Even though I didn't buy today I will definitely be buying fro Gary at Hendrick Kia Preowned when I'm ready to go! More

UPDATED REVIEW: I’m updating my review to reflect the fact that Hendrick Kia ultimately made things right and has been easy to deal with since. I really appreciate Luke for following up when he saw my co fact that Hendrick Kia ultimately made things right and has been easy to deal with since. I really appreciate Luke for following up when he saw my concerns. He didn’t make excuses, he just offered a sincere apology and an easy fix. When I came in, the service department was also extremely pleasant and helpful. I understand that even at good businesses, things can sometimes fall through the cracks. What matters most is how they handle it: and, in the end, Hendrick Kia handled it well. Thank you. ------ ORIGINAL REVIEW: I had a very disappointing experience buying my certified pre-owned Kia from this dealership in early May. Immediately after signing all the paperwork, I was abruptly told they only had one key fob for the vehicle. It was unclear whether they had lost the second one or never had it. Either way, they waited until after the sale was finalized to tell me. I followed up multiple times but it was never resolved. More

Todd was instrumental in making our Kia EV6 purchase a smooth and enjoyable experience. He demonstrated exceptional patience, thoroughly answering all of our questions both during and after the sale. His smooth and enjoyable experience. He demonstrated exceptional patience, thoroughly answering all of our questions both during and after the sale. His guidance on accessories and recommendations for where to purchase them was especially helpful. I truly appreciated the effort he put into aligning the offer with the numbers I had in mind—his proposal was outstanding. It was clear that he approached the transaction from the customer's perspective. A sincere thank you to Todd for his professionalism and dedication. More

Richard Earl was great! We walked in hoping to find a great car and he helped us do just that! Thank you, we’re excited to drive our new Kia Sportage! We walked in hoping to find a great car and he helped us do just that! Thank you, we’re excited to drive our new Kia Sportage! More

Outstanding customer service, very patient, considerate, and was not pushy. They took the time to show us any car we wanted and provide us with all the options before we paid. and was not pushy. They took the time to show us any car we wanted and provide us with all the options before we paid. More

Jon Choi was our salesman and he was great to work with. Not only was he knowledgeable about the Kia we were purchasing but he knew a lot about other cars in the same price range and class. Could not have Not only was he knowledgeable about the Kia we were purchasing but he knew a lot about other cars in the same price range and class. Could not have been a better experience. No upselling, just straight forward. Would highly recommend. More

I purchased a used vehicle from Hendricks Kia last year, well I also purchased a service contract, well I traded the vehicle six months later I contacted the dealership to cancel the service contract, I bee well I also purchased a service contract, well I traded the vehicle six months later I contacted the dealership to cancel the service contract, I been three months trying to get a pro rated refund, I have spoke with Aziz Mustafa several times during the past three months, when he will answer the phone and speak with me, and I have been told the contract had been cancelled and that my refund was in the mail, well I am still waiting and so far I have received nothing. I am rating one star and thats because I could not give a zero. More

This was my first time buying a car, and Arthur made everything simple. He explained everything without making me feel dumb, answered every question with patience, and walked me through it all step-by-s everything simple. He explained everything without making me feel dumb, answered every question with patience, and walked me through it all step-by-step. I left feeling confident and happy, which I didn't think was possible going in! More

I stopped by to have a look around and didn't really know what I was looking for, but Aaron came out to help me, was super friendly, and pointed me in the right direction. what I was looking for, but Aaron came out to help me, was super friendly, and pointed me in the right direction. More