Hendrick Kia of Concord

slow service Had a appointment for a oil change,never expected to be there approximately 2 hours.I expect it to take maximum 30 minutes.I have not had to wait this Had a appointment for a oil change,never expected to be there approximately 2 hours.I expect it to take maximum 30 minutes.I have not had to wait this long for oil changes at other places. More

Sales Frankie Foy was very nice and helpful.I visited the dealership and many others and returned to buy from Frankie.I would recommend Frankie to others. Frankie Foy was very nice and helpful.I visited the dealership and many others and returned to buy from Frankie.I would recommend Frankie to others. More

EXCELLENT CUSTOMER SERVICE!! Recently had my Kia Soul in for a manufacturer recall and I decided to get an oil change as well, Karri Carbon was AMAZING!! She was with us every ste Recently had my Kia Soul in for a manufacturer recall and I decided to get an oil change as well, Karri Carbon was AMAZING!! She was with us every step of the way and we truly felt like we were her number one priority when she was speaking to us in regards to our vehicle. Thank you Kia of Concord and THANK YOU Karri, because of her service we will definitely look to Hendrick for any new vehicle purchases in the future knowing that we can receive that kind of care in their service department. More

Sales Genius Frankie knows how to treat customers. He is always friendly, courteous and professional. He is knowledgeable on the cars he is selling which is most i Frankie knows how to treat customers. He is always friendly, courteous and professional. He is knowledgeable on the cars he is selling which is most important to me. More

Alan is the reason i will continue to come back. Professional, kind, honest, personable, all around a joy to work with. Phenomenal salesman. Do yourself a favor and ask for Alan Hansen, you will not Professional, kind, honest, personable, all around a joy to work with. Phenomenal salesman. Do yourself a favor and ask for Alan Hansen, you will not be disappointed. More

Stinger GT To start off I consider myself an auto enthusiast. In the last 5 years I’ve bought 5 cars around Charlotte and surrounding counties. All were at fra To start off I consider myself an auto enthusiast. In the last 5 years I’ve bought 5 cars around Charlotte and surrounding counties. All were at franchised dealers. I would give two of those experiences as an A. Coincidentally both were Hendrick. Hendrick Lexus and Hendrick Kia. I purchased a Stinger GT. I would highly recommend the car to anyone. If you haven’t heard it is a sport sedan with strong German roots. Search who worked on the design and engineering, it’s impressive. Anyways everything I read people love the car so I decided to drive it. I met Alan at the dealership and we took one out for a ride. The car was great and I enjoyed the test drive. I got Alan’s info and went home. Later that week I realized I was not over the fun I had driving the car so I needed to pursue it. I started looking online and casting a wide net. Obviously a local deal would work best but I was not afraid to travel. It’s interesting I had read some comments that the Stinger is great but you still have to deal with the Kia dealer network. I get what people mean. In that wide net I cast I had a few high pressure calls. Another local Kia dealers salesman was even challenging me on why I wasn’t dropping everything to go meet him. A few deceitful sales tactics. But I also had a few dealers that they seemed straight up and willing to help. In the end I went back to Alan. I had a great test drive experience and so I wanted to give him an honest first shot at my business. The first deal for a GT2 couldn’t be made to happen. But I do feel Alan did what he could to make it happen. So then we started talking about a GT. In my experience at this stage some dealers will brush it off, no deal on one means no deal on another to them so they give up and stop trying to make it work. I did not feel that way with Alan he did try to make it work. Keep in mind he did so without any pressure to the customer. I know Kia is working on changing their image and there are two things they need to do. 1. The product, which they are doing. Take note of the design and drive of their cars. Then take a more detailed look at what they’ve done to get there and they are doing it. 2. Dealer service. My experience with Kia dealers is limited but Hendrick Kia so far would be a good model for others in the area. Alan played a huge role. To sum it up I would put the sales experience I had on our Lexus and Kia on the same level. Lexus you expect Kia is the pleasant surprise. I look forward to continued positive experiences with Hendrick Kia when it comes time to work with the service department. More

Awesome service Shane went over and beyond expected to make sure we went home in our new car!! I recommend this place to anyone! Thank you Kia!!! Shane went over and beyond expected to make sure we went home in our new car!! I recommend this place to anyone! Thank you Kia!!! More

I went there to look for secand SUV the service you get at The service you get and care at this dealer is above and beyond any place I been in the USA Bob my saleman was amazing Abd great fun to work with. The service you get and care at this dealer is above and beyond any place I been in the USA Bob my saleman was amazing Abd great fun to work with. I would tell anyone to go to Hendricks For all theRe car need and Service More

Shady dealership They weren’t willing to come down off MSRP. Tried to pretend they were by telling me that the rebate was the best they could do off sticker. I said n They weren’t willing to come down off MSRP. Tried to pretend they were by telling me that the rebate was the best they could do off sticker. I said no that comes from the manufacturer so you’re not taking any money off the price of the car. Handed me back my keys and said goodbye. I guess they don’t like selling cars to educated buyers. I feel bad for all they take advantage of. More

Excellent Experience I usually do not leave reviews of any kind but I do have a few things to say about Hendrick Kia of Concord. First off, from the moment I stepped in I usually do not leave reviews of any kind but I do have a few things to say about Hendrick Kia of Concord. First off, from the moment I stepped in the door at the dealership I was treated with nothing but respect and everyone made me feel right at home. From the ladies at the front all the way down to the random employees I passed in the halls. Car shopping can be very stressful and aggravating. Not once did I ever feel pressured or uncomfortable there. Second, I was very impressed with how clean the establishment was. Including the restrooms. A plus for that. Last, and most certainly not least, I was working with Alan Hansen on this deal. His professionalism and overall attitude was by far the best out of anyone I’ve dealt with. I looked about 30 trucks for the last month and I narrowed it down to 2. Not only was Alan’s follow ups very professional but he also didn’t bug the xxxx out of me like 99% of the others do. I actually found a truck identical to the one Kia had for sale and their price was significantly more. However I was willing to pay the extra for the experience and the overall satisfaction I had with the staff. To end, it is very hard to find a car dealership anywhere that makes you feel the slight bit comfortable. They have a great team at Hendrick Kia of Concord and I am happy I decided to go with you guys and get my truck there! I can not stress enough how great Alan was through this hole process! Definitely give these guys a shot if your in the market! More