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Hendrick Kia of Concord
Concord, NC
367 Reviews
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367 Reviews of Hendrick Kia of Concord
November 19, 2025
This company didn't fix my tires at the service center, and I almost died. And the people driving next to me didn't either. This is a really bad company. I don't recommend it to anyone. Don't go to Concord and I almost died. And the people driving next to me didn't either. This is a really bad company. I don't recommend it to anyone. Don't go to Concord Hendrick under any circumstances. I would like to file an official complaint regarding improper service performed by Hendrick Kia, which directly led to complete engine failure on my 2021 Kia Telluride. Summary of events: 1. I visited Hendrick Kia for shifter/parking sensor repairs and asked them to rotate the wheels. 2. The dealer forgot to tighten the wheel bolts. The bolts fell off while driving. – Hendrick admitted fault, replaced the bolts, and offered a free oil change as an apology. 3. Hendrick claimed they changed my engine oil. 4. After additional mileage, I noticed oil leakage. The dealer said the issue was the gasket and told me the repair included oil replacement. 5. After only 2,500 miles, the engine started ticking and then seized while driving to my scheduled appointment. 6. Tow truck delivered the vehicle to Hendrick Kia. Diagnosis: complete engine seizure due to lack of oil. 7. The supervisor later admitted that oil was never changed or refilled during the previous service. 8. Dealer now demands $11,000 for a new engine. Why I am requesting Kia’s assistance: This is a clear case of oil starvation caused by improper dealer service. The dealership: - previously admitted major negligence, - stated they changed the oil, but did not, - misdiagnosed the oil leak, - caused complete engine failure due to lack of oil. What I am requesting: - Formal investigation - Full engine replacement or goodwill repair - Review of the dealer’s service practices Please open a CASE and assign a case manager. More
by Deacon
Employees Worked With
Mike Guemieno
November 16, 2025
John Moore and the team were very personable and professional and Hendrick of Kia in Concord. The entire car buying process was smooth and seamless. Very good Guy professional and Hendrick of Kia in Concord. The entire car buying process was smooth and seamless. Very good Guy More
by joseamanda
Employees Worked With
John Moore, Cory Riggle
November 12, 2025
Jessica and the team were very personable and professional and Hendrick of Kia in Concord. The entire car buying process was smooth and seamless. professional and Hendrick of Kia in Concord. The entire car buying process was smooth and seamless. More
by Aaron
Employees Worked With
Jessica Sims, Chris Horoschak
November 10, 2025
I was greeted promptly by Joshua Spruill who was very friendly and assisted with appointment. He was knowledgeable and thorough and kept me informed during my visit. Top notch advisor. friendly and assisted with appointment. He was knowledgeable and thorough and kept me informed during my visit. Top notch advisor. More
by riakir56
Employees Worked With
Joshua Spruill
November 06, 2025
Had the vehicle that I wanted. Worked through the process efficiently. Finance was professional. Dealership was clean with friendly employees Worked through the process efficiently. Finance was professional. Dealership was clean with friendly employees More
by marcleake1
Employees Worked With
Hunter Drye
November 05, 2025
I recently had general preventative services on my car completed at Hendrick Kia Concord. Customer Service and mechanic services were thorough and in a timely manner. The Service Advisor, Alondra Acosta, completed at Hendrick Kia Concord. Customer Service and mechanic services were thorough and in a timely manner. The Service Advisor, Alondra Acosta, kept me updated , explained services provided and helped me prioritize additional preventive services. Overall, an excellent experience. More
by cjrider
Employees Worked With
Alondra Acosta
November 04, 2025
Always great service at this dealership. Service rep Bryan Reese is on top of his game and never disappoints. I take all of our Kia's there for service when needed... Service rep Bryan Reese is on top of his game and never disappoints. I take all of our Kia's there for service when needed... More
by gamamark
Employees Worked With
Bryan Reese
