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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,543 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,543 reviews

January 21, 2026

Marisa, was awesome, Showed up and asked if she could get the recall fixed. She said no problem, Next day I get a txt car is ready!!!!!!!!!! WOW great service and awesome Service Writer!!!!!!!!!! Go SEE Mari More

by tahoe2469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa
Report | Print
January 16, 2026

The whole experience at Hendrick Lexus was wonderful. When I arrived to buy my car it was out front with a big bow on it. I was welcomed by the front desk offered a nice lounge to sit in and snacks and d More

by laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber in Technology , Michael Mirek, Thomas Bridges
Report | Print
Jan 17, 2026 -

Hendrick Lexus Charlotte responded

Laura, we are so glad that your experience was top notch! We are always available should you need any assistance! We hope you have wonderful weekend!

January 14, 2026

Very clean and updated facility. Nice amenities in lounge. Very friendly, efficient and knowledgeable staff. More

by frenchbubbly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Jan 16, 2026 -

Hendrick Lexus Charlotte responded

Frenchbubbly, thanks for your praise and kind comments about our team and facility!

January 14, 2026

I had an awesome experience purchasing my first Lexus. Nick was great and very accommodating and Mark, the technology guy was very thorough in explaining all the features of the car. I had a great experie More

by afrye1018
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark in Technology , Nick Mainor
Report | Print
Jan 16, 2026 -

Hendrick Lexus Charlotte responded

Congratulations on your new Lexus! We're so glad that your experience was top tier! Please let us know if you need anything at all!

January 14, 2026

Josh Mohr is great & has taken good care of us over the years. Staff is great also! More

by gldncoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Report | Print
Jan 16, 2026 -

Hendrick Lexus Charlotte responded

Gldncoop, we agree, Josh is phenomenal! Thank you for choosing Hendrick Lexus Charlotte for all of your automotive needs!

January 14, 2026

I have gone to hendrick lexus for service since I purchased my vehicle. Brian dowless is great to work with! More

by Jolly2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
January 12, 2026

Marisa Kovaly is the best always takes care of us and treats us like family. Ask for her you won’t regret it. More

by Czyhemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Czyhemi, thank you for your kind review; we are happy to pass along your comments to Marisa and the team here at Hendrick Lexus Charlotte!

January 12, 2026

Whenever we visit the dealership with service questions or issues, they are most accommodating in providing us with helpful tips on maintenance. More

by Ray Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Ray Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

January 12, 2026

Excellent service. Advisor Godfrey Hernandez was outstanding. Service was speedy and the car was ready on time. More

by nett144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Report | Print
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Nett144, thank you for your kind words and this wonderful review!

January 12, 2026

Godfrey is wonderful! Everything went smoothly, and he kept me informed. I'd definitely ask for him again. More

by kim.martin1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Report | Print
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Kim.martin1967, we are so happy to read such a great review about Hendrick Lexus Charlotte!

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