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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,591 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,591 reviews

February 19, 2026

Marissa Kovaly was wonderful service advisor. She was very attentive to our needs and answered all of our questions. We will request her for our next visit. More

by burnssb48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kovaly
Report | Print
February 19, 2026

I enjoy going to this dealership they are always professional and quick. Also they wash my car which I enjoy. Thanks Marisa and the Lexus team. More

by Ldvincen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa
Report | Print
February 18, 2026

Prompt service and knowledgeable staff. Marisa took care of my car in a timely fashion. More

by Nhcashio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
February 18, 2026

Marissa Kovaly was an exceptional service advisor! She made me feel welcome and was professional, courteous, respectful, confident, supportive, knowledgeable, engaging and efficient! More

by Celeste Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
February 18, 2026

Marisa is always courteous and knowledgeable. It is a pleasure to work with her. I am confident in her advice. More

by Fb2427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
February 18, 2026

Josh M. was extremely helpful assisting in getting my car serviced. Great customer service experience! More

by Mclaughlinkarma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
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February 18, 2026

I had an issue with my entertainment console which went blank in my 2007 Lexus GS 350 . Previous mechanic couldn't effectively diagnose what the issue was. Getting it to Lexus around mid January 2026, I wa More

by Jydo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merisa Kovaly
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February 17, 2026

Quick and polite service. Friendly with no pressure of any kind. I always trust that I am getting ethical treatment More

by Jeffreydweir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Marija Snow
Report | Print
Feb 19, 2026 -

Hendrick Lexus Charlotte responded

Jeffreydweir, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are thrilled to hear that Marija provided you with a 5-Star Lexus experience! Thank you for being part of our Hendrick Lexus Charlotte family!

February 16, 2026

always polite and organized with our service. Friendly staff and they are excellent with communication on the progress of our service order More

by ldhouchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
Report | Print
Feb 19, 2026 -

Hendrick Lexus Charlotte responded

Idhouchin, we are so pleased you enjoyed your service visit to Hendrick Lexus Charlotte! We look forward to serving you again during your next visit! Thank you for being part of our Hendrick Lexus Charlotte family!

February 16, 2026

Jordon and Jaylen, were unbelievable! !! So nice!! Their customer service was expectable!!!! This is the second Lexus car we have bought through Jaylen. Next Lexus we buy will be through More

by bfinein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Report | Print
Feb 19, 2026 -

Hendrick Lexus Charlotte responded

Bfinein, thank you so much for sharing about your sales experience at Hendrick Lexus Charlotte. We can't wait to share your kind words about Jaylen and Jordan with our team. We are honored to receive your 5-Star rating and to have you part of our Hendrick Lexus Charlotte family! We look forward to serving you again when it's time for Lexus number three!

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