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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,312 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,313 reviews

August 28, 2025

Everything went well and got the service done correctly at Hendrix Lexus, Charlotte,NC The original phone call and a message was left for Hendrix Lexus tire department on Friday morning to get tire price More

by dalalkiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruiz
August 27, 2025

These folks do a great job. Brian Dowless takes care of whatever is needed and id a really nice person. More

by turkeyhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Brian Dowless
August 27, 2025

Marija was is excellent it's always a pleasure working with her. She was helped me with my rental and showed me all the bells and whistles. She responded to my text and calls promptly. More

by Frederick C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
August 26, 2025

I was pleasantly surprised with my experience with Hendricks Lexus. The process of buying a car was smooth. I was treated to great customer service. More

by mauldinrandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton, Geron Helling, Ivan Blair
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Thank you for expressing your gratitude. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2025

Lexus has always had great customer service. All the advisors are good, friendly and informative.. More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Nita, we are glad we could help! Until next time, take care!

August 26, 2025

The manager Lamar is the problem here. Gives completely different OTD numbers when you go in. Then acts hostile once you call him out on it. Deserves to be reprimanded or fired. Do busines More

by waltwhitman503
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lamar Crenshaw
August 26, 2025

absolute wonderful, top level service. Geron was great , Godfrey was great. FAst honest service. Very nice dealership. More

by mgarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geron Helling, Godrey Hernandez
August 25, 2025

I always receive great service during my car maintenance. Vanessa Hardley is always professional and explains services. More

by slterry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Thank you so much for the kind words about Vanessa! We are so lucky to have her and lucky to have you as a guest in our store. We look forward to your next visit!

August 25, 2025

My odometer was left on kilometers after the service was completed. Otherwise service was excellent and Vanessa was quite helpful. More

by williamwalkerjr
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Hello Williamwalkerjr, we appreciate you taking the time to leave us this feedback.

August 25, 2025

The salmon Wayde did a great job Excellent but the I didn't like the attitude of finance manager Ivan he had no sense of humor and he was uptight . More

by Farzin Gerami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayde, Ivan Blair, Vanessa Hardley
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