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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,425 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,425 reviews

May 03, 2024

Despite forgetting to install three parts on a major 90k service, Brandon and the team at Hendrick called me the following day to inform me of the mishap and sent their technician, Terry, out to my home to More

by elliottwavetechnology
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, Brandon Culpepper
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May 03, 2024 -

elliottwavetechnology responded

I am upgrading my rating to five stars. Brandon just contacted me and is mailing out a replacement valve stem cover for my tire. Now that's what I call perfect service!

Helpful
May 03, 2024

Vanessa is the gold standard for customer service. When I arrived for service on my SUV Vanessa had all paperwork ready along with my SUV loaner. I was in and out quickly. I asked Vanessa about som More

by hock7890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
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Helpful
May 03, 2024

Everything went smoothly and just as Vanessa explained it in advance. Great experience overall. Thank you! More

by kennethfriedman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 04, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Vanessa did. We hope you have a great day!

Helpful
May 02, 2024

Vanessa was awesome! Thanks again for a great service experience. I'll be back again soon. More

by ford.carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 04, 2024 -

Hendrick Lexus Charlotte responded

Ford.carol, we're glad you had such a wonderful experience with us!

Helpful
May 02, 2024

As always I had a great visit with Lexus, they always do an outstanding job and Vanessa Hardley was awesome and very nice to deal with. More

by lisa.burkhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 04, 2024 -

Hendrick Lexus Charlotte responded

Thank you so much again for your feedback! We hope you have a great day!

Helpful
May 01, 2024

Vanessa takes care of everything - fabulous service advisor. Lexus makes the dreaded car service experience pleasant. More

by Jmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 04, 2024 -

Hendrick Lexus Charlotte responded

Jmh, thanks for taking the time to leave a review. We appreciate these kind words!

Helpful
May 01, 2024

The service I received was great. My service consultant Vanessa Hardley explained the service I received and also explained recommendations to keep my car in great condition. She alwa More

by deb15256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 01, 2024

This has been my dealership for over 20 years They are excellent Vanessa Hardley is my service supervisor and really is so helpful More

by Sbrookins1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you so much for your feedback! We hope you have a great day!

Helpful
May 01, 2024

Vanessa Harley is great communicator and service coordinator. Greets with a smile and demonstrates care. More

by Mbentleymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 03, 2024 -

Hendrick Lexus Charlotte responded

Mbentleymike, your satisfaction is our top priority.

Helpful
May 01, 2024

Vanessa was great. Everything was communicated well and they were timely. The loaner car was nice More

by ashaug
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
May 03, 2024 -

Hendrick Lexus Charlotte responded

Ashaug, we are so happy to read such a great review about Hendrick Lexus Charlotte!

Helpful
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