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Hendrick Lexus Kansas City North

Kansas City, MO

5.0
610 Reviews

9300 NW Prairie View

Kansas City, MO

64153

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Showing 610 reviews

April 01, 2022

Michael Taylor in the service department was excellent to work with. Made my service experience superior. My service technician Jose, kept me informed with texts and a short video of my car while I waited. G More

by nro
Recommend Dealer
Yes
Employees Worked With
Jose Meza, Michael Taylor
Apr 06, 2022 -

Hendrick Lexus Kansas City North responded

Nro, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to share your experience.

April 01, 2022

Michael Taylor is the BEST! !!!!! It was very patient with me and very detailed in everything explained to me. He simply cares about his customers. More

by MarvinnCotenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Taylor, Mike Taylor
Apr 06, 2022 -

Hendrick Lexus Kansas City North responded

Marvinn Cotenzie, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City North! Michael does a fantastic job!

March 29, 2022

The people at the dealership are genuine and forthcoming. However, this is the second dealer I have called regarding a vehicle I was interested in purchasing. This was my second time reaching out for a part More

by ellisd426
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Breaux
Mar 31, 2022 -

Hendrick Lexus Kansas City North responded

In these unique and trying times of limited inventory in combination with high demand, the Hendrick Lexus KC North team has determined that we will do our best to serve our local Customers here in the KC metro First and foremost. We recommend you contact your local dealer. Knowing that this will not last forever we will keep you in mind if things change. You are also always welcome to check back with us periodically as well. We apologize for any inconvenience this has caused, and wish you the best in your search for your next wonderful Lexus!

March 21, 2022

Michael Taylor took great care of us during our service visit, I would highly recommend anyone needing a service advisor for their Lexus give him a call. More

by bozie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Taylor
Mar 24, 2022 -

Hendrick Lexus Kansas City North responded

Bozie1, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

March 18, 2022

Michael Taylor, Service Consultant was great. He was very friendly and communicative. I would return. More

by berkleypmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Taylor
Mar 23, 2022 -

Hendrick Lexus Kansas City North responded

Hello Berkleypmt, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City North

March 15, 2022

The staffs are very friendly ,Michael Taylor was very helpful. I would recommend this dealership to anyone. More

by T.nguyen0085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Taylor
Mar 17, 2022 -

Hendrick Lexus Kansas City North responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2022

I used to have service done here when it was still owned by Superior Lexus around 2010. It's now owned by Hendrick automotive group and I'm still coming here for service on the same model LS400. They still More

by king7071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Taylor
Mar 12, 2022 -

Hendrick Lexus Kansas City North responded

King7071, reviews like this give us motivation and help us ensure we provide high-quality care. King7071, thanks for taking the time to leave a review.

March 09, 2022

Michael in service is just awesome! Have never had bad service from anyone... Detail folks do a great job! More

by eatingpaste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Taylor, Richard Walker, Colby Lieurance, Cody Mullins
Mar 10, 2022 -

Hendrick Lexus Kansas City North responded

Eatingpaste, thank you so much for your high rating! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 08, 2022

Hendrick Lexus North is a great dealership with great sales persons and great service. They provided a great product. More

by John50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Walker, Steve Keltner, Colby Lieurance, Kyle Turnbull
Mar 10, 2022 -

Hendrick Lexus Kansas City North responded

John50, we really appreciate your positive review! If you're ever in need of more help, please let us know!

March 03, 2022

Michel Taylor and the Lexus service team always does a great job taking care of my service! More

by kristy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Taylor, Lance Swenson
Mar 05, 2022 -

Hendrick Lexus Kansas City North responded

Kristy, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

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