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Hendrick Lexus Kansas City North

Kansas City, MO

5.0
610 Reviews

9300 NW Prairie View

Kansas City, MO

64153

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Showing 610 reviews

November 06, 2013

Jeremy was extremely helpful and informative about the vehicles I was interested in. Everyone was very friendly and gave me a good experience. I especially liked the extras given which allowed for the w More

by cbrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Waple, Michael Arnone, Kathy Groenenboom, Jeremy Waple
Nov 10, 2013 -

Hendrick Lexus Kansas City North responded

cbrews, We are excited to hear that Jeremy was able to provide you with a good experience. We are looking forward to giving you the Lexus experience in the future at Hendrick Lexus Kansas City North. Thank you, Michele Howard

November 05, 2013

My husband and I have purchased several cars from this dealership over the course of many years as we have always been more than satisfied with our experience. We appreciate the quality and performance o More

by LoriFarrar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Walker, Michael Arnone, Lance Swenson
Nov 10, 2013 -

Hendrick Lexus Kansas City North responded

Lori, Thank you for your continued loyalty. We appreciate you taking the time to share your experiences throughout Hendrick Lexus Kansas City North. Please let us know if there is anything we can assist you with in the future. Sincerely, Michele Howard

October 25, 2013

Everyone at the Dealership was extremely friendly. We didn't feel rushed or pushed and they made us as comfortable as possible on a cold rainy day! Great deal on our trade in too! More

by lldense
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sameh Youssef
Nov 05, 2013 -

Hendrick Lexus Kansas City North responded

Thank you lldense for sharing your experience. We are excited that it was great overall experience. Please let anyone at Hendrick Lexus Kansas City North know if there is anything additional we can assist with. Congratulations!! Sincerely, Michele Howard 816.801.5592

October 17, 2013

I received an email from Lexus for "complimentary service" for 40,000 mile items. Called the service department to schedule the appointment and told them of the email. They said they "would honor i More

by msheahan
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
several
Nov 10, 2013 -

Hendrick Lexus Kansas City North responded

msheahan, Thank your for taking the time to share your experience. We strive to exceed expectations with every visit, it does appear we may have dropped the ball this time. We look forward to exceeding those expectations in the future. Please give me a call at 816.377.3339 if you would like to discuss this further or if we didn't take care of this in a satisfactory manner. Sincerely, Michele Howard

October 05, 2013

The Service Department at Hendrix Lexus North is the best ! Big thanks to Rob Ramsey, you take service to the next level ! John Strobe thank you so much for dealing with me when I came in, I know were busy More

by kctreats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ramsey, John Strode, Richard Walker
Oct 08, 2013 -

Hendrick Lexus Kansas City North responded

kctreats, Thank you for taking the time to review Hendrick Lexus Kansas City North! Rob Ramsey, John Strode and Richard are great assets and really exceed expectations. We appreciate your loyality and look forward to assisting you in the future. Sincerely, Michele Howard Marketing Manager 816.801.2417

August 31, 2013

Jack was outstanding from the beginning as was everyone I dealt with at the dealership. A FAR superior experience to the Hendrick Lexus dealership on the South side of town WELL worth the drive up North. More

by sendsley7662
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Goff, Michael Arnone, Kathy Groenenboom
Oct 08, 2013 -

Hendrick Lexus Kansas City North responded

sendsley, We are so happy you made the drive to Hendrick Lexus Kansas City North! Looking forward to assisting you in the future. Sincerely, Michele Howard Marketing Manager 816.801.2417

August 22, 2013

We brought a 2010 RX 350 from Tarek and the experience was amazing on May 2, 2013 we are from St Joseph and would and will buy a vehicle from him and them in a heart beat.They truely great. Brought many More

by debbier63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Goff, Richard Walker, Michael Arnone
Oct 08, 2013 -

Hendrick Lexus Kansas City North responded

debbier63, We are so happy to hear that your experience at Hendrick Lexus Kansas City North was amazing! Tarek is a key player in our success and thrilled he set our dealership apart from others. Please let us know if there is anything else we can assist you with. Sincerely, Michele Howard Marketing Manager 816.801.2417

August 10, 2013

Most professional. Best experience we've ever had when purchasing a car. Everyone we dealt with was CUSTOMER SERVICE oriented. If the treatment we enjoyed is any indication of what we expect in the f More

by donandlavenaroach
Price
Recommend Dealer
Yes
Aug 19, 2013 -

Hendrick Lexus Kansas City North responded

donandlavenaroach, Thank you for sharing your experience. We are proud to have Jack as a part of the Hendrick Lexus Kansas City North team. Our goal is to exceed expectations and it does sound like you had a great experience. Please let us know if there is anything else we can assist you with. Sincerely, Michele Howard Marketing Manager Hendrick Lexus Kansas City North

August 08, 2013

We recently purchased a Lexus IS 350C from Hendrick's Lexus North and we were expertly helped by Steve Keltner. Any new car purchase is stressful but Steve made our experience stress free. Steve and th More

by jpplace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Keltner
Aug 19, 2013 -

Hendrick Lexus Kansas City North responded

jpplace, We are thrilled to hear that Steve was able to really take the stress away from the car buying experience. Congratulations on your IS 350C from Hendrick Lexus Kansas City North and please don't hesitate to contact us if there is anything else we can assist you with. Sincerely, Michele Howard Marketing Manager Hendrick Lexus Kansas City North

August 01, 2013

Jack is always wonderful. This is the 6th vehicle he has sold me, and I always know he is going to take good care of me. More

by Nursecarmen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 19, 2013 -

Hendrick Lexus Kansas City North responded

Nursecarmen1, We appreciate your continued loyalty to Jack and Hendrick Lexus Kansas City North. Jack is a great team member. We look forward to serving you in the future. Please let us know if there is anything we can assist you with. Sincerely, Michele Howard Marketing Manager Hendrick Lexus Kansas City North

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