
Hendrick Lexus Kansas City North
Kansas City, MO
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Steve was probably the best car salesman I have known in a long time. He is patient, respectful and very kind and mindful of your time. Went all out to explain even the most minute stuff to me. Spent a grea a long time. He is patient, respectful and very kind and mindful of your time. Went all out to explain even the most minute stuff to me. Spent a great deal of time explaining the workings of the car and he knows his stuff. To date, everything he has told me about the car has been true. I had plans to visit other dealerships but I stuck to this man. He is a great asset. Michael did a good job in comparing rates. I am happy to have had the chance to sit with him and talk about financing. He is good. More
I have been a Superior Lexus North customer for three years. My expectations for customer service are quite high and each member of the staff I have worked with has been excellent in that regard. Their years. My expectations for customer service are quite high and each member of the staff I have worked with has been excellent in that regard. Their attention to detail and service are outstanding. The staff I have worked with in the Service Department are exceptional as well. More
The customer service is the reason I keep coming back to Lexus to buy my car. The quality of work they did on my previous three Lexus vehicles has always been outstanding. Dealing with Robb Walter is so pl Lexus to buy my car. The quality of work they did on my previous three Lexus vehicles has always been outstanding. Dealing with Robb Walter is so pleasant and always easy and this time meeting the friendly Ron Chalene added to the experience. Often times a quick test drive around the area is not enough time to get to know the vehicle. Robb's comfort level with offering to let me have the car a little longer was so helpful in the decision-making. Casey Goff was so friendly, informative and helpful in choosing the best financing and maintenance options for me. Usually a stressful part of the purchase, he made the whole process a breeze. Ron Chalene was happy to stay late to help with setting up XM radio, garage door set-up, and blue-tooth connection. He even followed up the next day to see if I needed anything. Thank you for all you do for the customer. I love my new certified pre-owned IS. More
I have bought two cars from Dan. Two things that put Dan heads above other sales people were his knowledge of the automobile market and his truthfulness. Dan told me what I needed to know and gave me all t heads above other sales people were his knowledge of the automobile market and his truthfulness. Dan told me what I needed to know and gave me all the facts and figures to make an educated decision. I am looking forward to buying another Lexus from Dan in 2013. Regards, Paul B More
This was our first time doing business with Superior after being recommended by friends. We had a great experience, Steve and Michael were phenominal to work with. Both extremely friendly and felt as th after being recommended by friends. We had a great experience, Steve and Michael were phenominal to work with. Both extremely friendly and felt as though they were working for us!! I would recommend to all my friends and will do business with them again! This is the place to buy a car... More
Our family was looking to trade our Lexus GS in for a Lexus RX and Julie and Steve at Superior Lexus North were very pleasant to work with. We will continue to be loyal customers. Lexus RX and Julie and Steve at Superior Lexus North were very pleasant to work with. We will continue to be loyal customers. More
Dennis did an awesome job in finding the car that I had been looking for and between him and Robb put together a deal that fit my budget. been looking for and between him and Robb put together a deal that fit my budget. More
Great overall service from Superior North! Much better than the competitors! Thanks for the consistency which is very rare today! Will definitely visit the dealership again. than the competitors! Thanks for the consistency which is very rare today! Will definitely visit the dealership again. More
I want to compliment Justin Heger and Superior Lexus North for the EXCELLENT customer service I always receive! Justin is extremely knowledgeable in the Parts Department and always prompt and courteous North for the EXCELLENT customer service I always receive! Justin is extremely knowledgeable in the Parts Department and always prompt and courteous. I make a point of going out of my way to deal with Justin and Superior Lexus North EXCLUSIVELY for any of my LEXUS needs, just as Justin goes the extra mile to help me each and every time. I HIGHLY recommend anyone to make Justin and Superior Lexus North your one stop shop for any and all of your LEXUS needs. You won't be disappointed. Sincerely, -Wayne (Fargo, ND.) More
We took our Lexus to Superior Lexus North to have two items repaired, one covered under the Lexus warranty, and one under an extended warranty we purchased from the Lexus dealer that sold us the car. Th items repaired, one covered under the Lexus warranty, and one under an extended warranty we purchased from the Lexus dealer that sold us the car. The car sat for two days before they even started working on it. During this time my wife and I were mislead about the status of the repairs. I spoke to the Service Manager about what had happened and he said he was sorry and would look into the matter and call us back. Neither my wife nor I received a return call. Although the people we dealt with were, on the surface, friendly, my feeling is they could care less about repairing our car, and maybe that is due to the fact that we bought it from a different dealer. Putting aside any excuse the dealer has, our overall experience was extremely poor, and we will never return to this dealer again unless it is for a Lexus warranty repair. More