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Hendrick Lexus Kansas City North

Kansas City, MO

5.0
610 Reviews

9300 NW Prairie View

Kansas City, MO

64153

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Showing 610 reviews

October 06, 2012

Terek made us feel welcome from the minute he shook our hand. The sales process was smooth and we never felt pressured to make a deal that we were not comfortable with. Unlike typical dealers we didn't fee More

by pneubur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your 5 star review! We appreciate you taking the time to share your experience. We are proud to have him as a part of our team and very pleased that he made you feel comfortable. Thank you again and congratulations!

October 01, 2012

An all around first class experience with an outstanding product was provided by Lance, Kathy, and John. This is our 4th Lexus, and it will not be our last. More

by faheydr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode, Lance Swenson, Kathy Groenenboom
Oct 10, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your review, we really appreciate you taking the time to share your experience. We are proud to have Lance, Kathy and John as a part of our team and happy they gave you an experience worth talking about. Thank you again and congratulations!

September 13, 2012

All the people we dealt with during the purchase our new car were courteous and knowledgeable. Jack helped us find the car we wanted by showing us the many options available at the dealership. We did not More

by nalomatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Taylor, Corey Goff
Sep 18, 2012 -

Hendrick Lexus Kansas City North responded

Thank you so much for the review. We really appreciate you taking the time to share you experiences. We are proud to have Jack as a valuable member of our team. Next time maybe we can exceed your expectations in every aspect to earn 5 star review. Thank you again!

September 07, 2012

Justin Heger has bgeen extremely timelu and responsive with our Lexus service needs with helpful answers. He always follows through until the service is complete and acceptable. More

by Elaine Rasnom
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Heger
Sep 11, 2012 -

Hendrick Lexus Kansas City North responded

Thank you so much for your review. We really appreciate you taking the time to tell us how your visit went. Justin is always happy to help. We hope to exceed your expectations in the future to recieve a 5 star review! Thanks Again!

September 03, 2012

My rating is based on 8 years of taking my 2001 Lexus to Superior Lexus North and have been pleased with the personnel, service, and accomadation while waiting. More

by wkmd4940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode
Sep 04, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your review and we appreciate your loyalty! We know there are many options and strive to be the very best. We look forward to assisting you in the future and hopefully next time we can go above and beyond for the 5 star review! Thank you again.

September 01, 2012

We were having problems connecting/ using the blue tooth on my husband's new Lexus. Steve was extremely patient with my husband as he tried to help him input the phone numbers and practice using the blue t More

by patwaters
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Keltner
Sep 04, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your 5 Star Review!! We really appreciate you taking your time to share. Steve is very glad he could assist you with your connection and contacts. We are here to help. Thank you again!

September 01, 2012

Superior Lexus South in KC is about a mile from my house and Superior North is about 35 miles from home. That should tell the story about the North store. The service, both mechanical and customer, is con More

by tateman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode, John Strode
Sep 04, 2012 -

Hendrick Lexus Kansas City North responded

We really appreciate you taking the time to share your experiences! It isn't everyday that we hear someone drives so far out of their way to visit our dealership and have become such a loyal customer. We look forward to assisting you in the future and hopefully exceeding your expectations to earn a 5 Star Review. Thank you again!

August 31, 2012

Had a battery failure at home. Called the dealership. In 20 minutes 2 friendly servicemen came to the house and jump-started the car. I drove to the dealership and received immediate attention, and had More

by mgriggs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Taylor
Sep 04, 2012 -

Hendrick Lexus Kansas City North responded

WOW! Another 5 star review. Thank you! We are happy we could be there for you and exceed your expectations!

August 30, 2012

I drive 35 miles out of my way to go to this dealer for service. There isn't a more honest, professional, and capable service shop in the country. These guys know you by name and treat you like family. More

by darrink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Strode, Dennis DeGoosh, Kathy Groenenboom
Aug 30, 2012 -

Hendrick Lexus Kansas City North responded

Thank you! We are happy that we have such a loyal customer and continue to exceed your expectations! Thank you again for sharing your experience and the 5 star review!

August 30, 2012

I've bought several cars here. My time is precious, and they get that. Dennis DeGoosh and Kathy Groenenboom are true professionals and a pleasure to do business with. What a pleasure buying fantastic veh More

by darrink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis DeGoosh, Kathy Groenenboom
Aug 30, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for offering your five star review! We are very appreciative of your loyalty and kind words. Kathy and Dennis are happy they were able to assist you. Thank you again for you review and loyalty!

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