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Hendrick Lexus Kansas City North

Kansas City, MO

5.0
610 Reviews

9300 NW Prairie View

Kansas City, MO

64153

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Showing 610 reviews

June 27, 2012

We bought our first Lexus from Superior North in 2009 and just bought our 2nd one. Our experience has always been wonderful. They are very helpful and very friendly. We will continue to purchase our vehic More

by dorrine34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Goff
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your feedback, as well as your continued loyalty to our dealership. It is always great to hear that our customers enjoyed their experience enough to not only return themselves, but also to recommend our services to their family and friends! Thank you again!

June 27, 2012

Out of all the times that I have purchased a vehicle, this was by far the smoothest transaction that I have had. The dealership offered me a far better rate that the credit union. The staff was super and More

by cassyrozier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arnone, Jennifer Vinson, Orlando Matos, Robb Walter
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

What a fantastic 5 star review! It never gets old to read about how our efforts are not unnoticed. We were happy to find you the car you wanted and that the experience surpassed your expectations! Thank you for taking the time to offer your thoughts!

June 26, 2012

I have taken my 2007 Lexus to Superior Lexus North for service since it was new. I have always been treated professionally and politely by all of the staff. My vehicle has always been done on time,washed More

by JR Radtka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Ramsey, John Strode, Mike Taylor
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

WOW. Five years of experience in our service drive certainly qualifies you to let everyone know that they can expect to receive great service, consistently! Your feedback is extremely appreciated, and we look forward to offering continued service to you and your Lexus. Thank you for your loyalty!

June 25, 2012

John Strode successfully demonstrated his abiltiy to make me feel that all was going to be taken care of with my car. I was impressed with his determination to solve the problem that I was experiencing. I More

by kgromacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for taking the time to offer your feedback regarding service at Superior Lexus North! We appreciate your kind words, and are happy to hear that John was able to take care of you in a manner that met and exceeded your expectations! Thank you for your loyalty.

June 23, 2012

Helpful, prompt and courteous. They make getting service work done easy. Never a long wait and always keeping you informed as to what is needed and how long the requested work will take. More

by dwiatty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Ramsey, John Strode, Mike Taylor
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

A great five star review for the service department! Thank you for sharing your thoughts! We look forward to the opportunity to be held to this standard each and every time you bring your Lexus in for scheduled service!

June 22, 2012

Every one was very helpful to us during our purchase. Daniel Cundiff was very knowledgeable regarding the features on the can and did an excellent job of informing about the car. Kathy Groenenboom was m More

by aschuler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Goff, Daniel Cundiff, Kathy Groenenboom
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

It was our pleasure to offer our Lexus high quality service from start to finish during the process of finding your new car. Your feedback is very appreciated, and Dan, Casey, and Kathy all truly enjoyed the time they spent working with you!

June 20, 2012

This is the 2nd car my husband bought from Steve and we had a wonderful experience. Steve is so professional and patient and efficient. He helped us make the best decision and got the price where it needed More

by Hatten213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Keltner
Jun 22, 2012 -

Hendrick Lexus Kansas City North responded

Repeat customers are truly valuable! Thank you for your loyalty, as well as your five star review. We are please to hear the Steve was able to meet your expectations on more than one occasion. Thank you again!

June 20, 2012

I had been looking for a car for over six months prior to coming to Superior Lexus. I had dealt with many Salesmen in that time. I was impressed with the knowledge and the low pressure tactics at Lexus. I fe More

by Jdcranky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 22, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your thoughtful five star review. We are glad that our staff was able to make such an impression and we certainly appreciate your recommendations to your family and friends! Thank you for your time, as well as your business!

June 19, 2012

Justin Heger is very professional and makes sure every detail is covered. He is very timely and expedient with service and concerned with my time out of my car. He has been fantastic to deal with and th More

by cwlong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Heger, Justin Heger
Jun 22, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for taking the time to offer your review regarding your service/parts experience with Superior Lexus North! Service and Parts are a major part of the dealership customer service that sometimes does not get the recognition it deserves. We appreciate you and your loyalty!

June 15, 2012

When I decided to look at new cars, I ran into Abbey Whitney, whom I have known for many years and who works at the North dealership, and she spoke so enthusiastically about the people and great service More

by candyj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Goff, Michael Arnone, Kathy Groenenboom, Robb Walter
Jun 22, 2012 -

Hendrick Lexus Kansas City North responded

Wow! Thank you very much for taking the time offer your five star review Candy! This feedback is important not only us, but to the numerous other customers out there considering purchasing a car in the Kansas City area! We are thrilled that you enjoyed your experience, and would like to thank you for your loyalty to Robb, and Abbey. :)

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