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Hendrick Lexus Kansas City
Merriam, KS
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 09, 2026
Brian Veal delivered an outstanding level of service from start to finish. He was professional, attentive, and made sure every detail was handled with care. Communication was clear throughout the entire proc start to finish. He was professional, attentive, and made sure every detail was handled with care. Communication was clear throughout the entire process, and he took the time to answer questions and explain each step in a way that was easy to understand. What impressed me most was how genuinely he cared about my experience. He listened to my needs, offered thoughtful recommendations, and followed through on everything he promised. It never felt rushed or transactional; instead, it felt like he was truly invested in helping me get the best possible outcome. I would highly recommend Brian Veal to anyone looking for someone who is reliable, knowledgeable, and truly customer-focused. I left feeling confident, well taken care of, and grateful for the level of service I received. More
by Suem411
Employees Worked With
Brian Veal
January 09, 2026
I just had my first experience with the service department at Hendrick Lexus in Merriam after purchasing my Lexus 350 a few months ago. Communication with my agent, Brian Veal was very good and l department at Hendrick Lexus in Merriam after purchasing my Lexus 350 a few months ago. Communication with my agent, Brian Veal was very good and loved the video provided of the inspection performed. More
by Klmoore1157
Employees Worked With
Brian Veal
January 08, 2026
The process was very easy for drop off maintenance, getting a loaner and returning to pick up my car. The Customer Service was top notch and Robert explained how my warranties worked and answered all m getting a loaner and returning to pick up my car. The Customer Service was top notch and Robert explained how my warranties worked and answered all my questions. More
by dechristensen
Employees Worked With
Robert
January 08, 2026
All the staff is friendly and attentive to the customer’s needs. Their attitude and attention to detail is above and beyond. I have total confidence in Brian. He has been very helpful and answered my ques needs. Their attitude and attention to detail is above and beyond. I have total confidence in Brian. He has been very helpful and answered my questions and concerns. More
by sharonkay953
Employees Worked With
Brian Veale, Natalie Reed
January 08, 2026
Hendrick Lexus of KC is always professional and reliable. Smooth! Comfortable while you wait! I appreciate the one stop shop for all of my automotive care. Thanks to Robert Chang and the team. Smooth! Comfortable while you wait! I appreciate the one stop shop for all of my automotive care. Thanks to Robert Chang and the team. More
by stacynelvy
Employees Worked With
Robert Chang, Chetan “Cheeto” Sampat
January 06, 2026
Always friendly, accommodating, and professional. If there is a problem with the vehicle it is worked on until it is resolved, even if it means leaving it overnight. In that case a loaner has been If there is a problem with the vehicle it is worked on until it is resolved, even if it means leaving it overnight. In that case a loaner has been provided. More
by larrydgivens3
Employees Worked With
Ramon, Chetan “Cheeto” Sampat
January 05, 2026
I now own a GMC truck and a Lexus. I use both their Chevrolet dealership and now their Lexus dealership for service. They are outstanding. I love both brands and I love them as dealer. I use both their Chevrolet dealership and now their Lexus dealership for service. They are outstanding. I love both brands and I love them as dealer. More
by tyeanthony2
Employees Worked With
Mo
