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Hendrick Lexus Kansas City

Merriam, KS

5.0
964 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 964 reviews

May 23, 2025

The Service Center personnel especially Ramon Conway whom I had the pleasure of working with are very helpful and knowledgeable. Ramon was responsive to questions, polite, and patient. Outstanding service More

by S.Holgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
May 27, 2025 -

Hendrick Lexus Kansas City responded

Hello S.holgate, thank you; we appreciate your feedback!

May 23, 2025

Ramon Conway went the extra mile to have my car delivered to me. I was out of town when car was completed and he had my car delivered to my home and waiting for me. Never received such good service elsewhere More

by MikeWilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
May 27, 2025 -

Hendrick Lexus Kansas City responded

Hi Mikewilliams, thank you so much for your positive comments about Hendrick Lexus Kansas City!

May 23, 2025

I worked with Ramon Conway, all work was done in a very prompt, efficient and professional manner. I was quite pleased with the whole experience and will continue bring my Lexus in and working with Mr. Con More

by Gary S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
May 27, 2025 -

Hendrick Lexus Kansas City responded

Gary S, we are very happy we could provide you with a positive experience!

May 23, 2025

Brian is absolutely wonderful! Best customer service I've experienced from any car dealership... Ever More

by Kcplanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
May 27, 2025 -

Hendrick Lexus Kansas City responded

Hello Kcplanner, we appreciate you taking the time to leave us this feedback.

May 12, 2025

Brought my car into the dealership and received great service. I got everything done that I asked and needed. More

by jonsaxton91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
May 14, 2025 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us!

May 12, 2025

Most accommodating and helpful when scheduling, and I wish to recognize Brian Veal specifically for his dedicated can-do attitude. He makes it all happen effortlessly and to my total satisfaction. More

by mcdermottma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
May 14, 2025 -

Hendrick Lexus Kansas City responded

Mcdermottma, thank you so much for the positive review!

May 11, 2025

Brian Veal made everything easy. Great service, called to update, explained the work needed, very helpful, thorough. and prompt. More

by lucy shackelford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
May 14, 2025 -

Hendrick Lexus Kansas City responded

Hi Lucy Shackelford, thank you so much for your positive comments about Hendrick Lexus Kansas City!

May 10, 2025

Great service . I have been coming to this dealership for years ! I’ve never been disappointed More

by Silvieparreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
May 14, 2025 -

Hendrick Lexus Kansas City responded

Silvieparreno, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

May 10, 2025

Brian at Lexus was terrific, as always. Helpful, courteous, thorough. This service facility is the best. More

by Cmcotterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky voyles
May 14, 2025 -

Hendrick Lexus Kansas City responded

Cmcotterman, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City.

May 10, 2025

Brian is fantastic. Honest and trustworthy. Does a great job. Very helpful on deciding what services are absolutely needed on my aging vehicle. 2000 LX 450 More

by elaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
May 14, 2025 -

Hendrick Lexus Kansas City responded

Elaughlin, thank you so much for your high rating!

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